Two Man Movers & Storage

Great! Jessie and his partner were pleasant but more importantly very efficient. Can't believe some of the things they carried and how well they stacked and secured in Pod.  I would have needed two Pods if tried to do myself.

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We received a bid from their representative who came to the house in Park City, and very carefully detailed our furniture and personal effects in our home.  The representative gave us a bid of $2,212.04 to move our things from Park City to Salt Lake City.  It seemed fair.  (We also understood that since the house we were buying would not be completed in time, that there would be a storage charge of $655 a month to store in their facility. We knew it would take about two months for the new home to be finished.)  We felt it all was fair and agreed to it.
  
What a shock it was when they charged us $4,492.58 to move our things to Salt Lake City and put  them in their storage facility.  Mind you we had already packed nearly everything in the house and most of it was stacked in the garage in boxes.  
I asked them to send me a copy of the original bid as I couldn't find it in our files.  They sent what ;was clearly an altered bid of  $3,973.13 to truck our things to Salt Lake.  After a more thorough search, my husband found the true original bid of $2,212.04.  
The above was the cost (just under $4500 )to get our things to Salt Lake and into their storage facility.  There have been additional charges ($2800) to get things out of their storage and into our recently completed new home.   (Our family members and friends, all pitched in to get the truck unloaded at the new house and were able to avoid more exorbitant fees).  
After five nights of my husband and I sleeping on the mattress on the floor  they were able to  replace, some screws and parts one of their workers lost, and which were necessary to put the master bed together.  Over all, we did not have a good experience and would not be able to recommend them to anyone else. We have moved across country with more furniture and effects for much less.

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The process of scheduling an initial meeting and getting an estimate was smooth and went quickly.  The price estimate was competitive.  The actual move was not so great.  In addition to finding scratches and dings months later on multiple pieces of furniture, the main problems were as follows: First, the truck was wrong, which necessitated all kinds of extra trips, loading and unloading, and much more time than estimated.  The size of the truck effected how and where our belongings were stored in between houses, and there was a huge difference in price.  After a fair amount of negotiating and follow up we kept to the original price, which was only right since all the problems were on their end.  However, rather than one load and unload, all our stuff was loaded, and reloaded, first at our home while they tried to fit things into a too-small space, and then at their storage facility, and then again onto a truck to deliver to our new house.  The extra handling was quite obvious and our furniture suffered.  In addition, the movers did some damage to the house we were moving out of, breaking floor tiles, scratching and gouging out walls, and in one case smashing in the drywall.  We submitted a claim to have the damages repaired and I assume (since we never heard back from our buyers) that the repairs were completed satisfactorily.  However, it was one more waste of my time to document the damage, fill out the forms, and follow up with the company.
On move in day at our new house the truck was an hour and a half late (something about them having the wrong phone number or whatever, which again, they'd been given at least 3 numbers so...) but the unloading went quickly.  Because of the screw up with the truck size, the movers had taken apart various pieces of furniture and exercise equipment (that originally were going to be moved intact) and most of it we had to reassemble ourselves.  One mover, who basically refused to carry anything heavy (I heard him myself and also heard his coworkers complaining about him) was given the task of putting our treadmill back together and he quite literally just placed each part in the area that it needed to go and then put the covers over top, leaving everything unbolted/screwed and the entire thing in pieces.  Because of the placement in the house, the treadmill-in-pieces ended up blocking off most of our basement, and we didn't have the tools (or the time) to put it back together.  After numerous phone calls to the office, Two Man Movers did send someone out to reassemble the treadmill and to fix the stripped bolts that were a result of either disassembling it or the ridiculous pretense of reassembling it.
All in all, what started off as a very promising experience turned out to be a bit of a nightmare.  Two Man Movers did address each problem as they happened, more or less, but the effort it took to make sure we weren't overcharged, to make sure the damage done to our old house wasn't left for the new home owners, to get our own belongings put back together, not to mention the dents and scratches that we're still finding...  I would not hire Two Man again, nor would I feel comfortable recommending them to a friend.

quashed when they (the movers) stepped on it, this proved to me the box with the chocolate letter had been eaten.   I later asked on of the movers how it tasted and he replied really good.   I was so shocked that I did not know how to handle the tip and such...I just shrugged my shoulders and then gave each of the movers a chocolate letter from the before mentioned box, and later felt guilty that I had promised them a tip and had not provided it to them.  I called their office and gave them their tip, against the wishes of my wife and Brother and Sister-in-law.  I know how stupid I am.

well, move apt of furniture. shrink wrapped a bunch of stuff. dealt with bad stairs and packed up a storage shed in good order

Excellent.  They were on time and handled our furniture very well.  The cost was reasonable and had been accurately estimated.

The 3 guys did a wonderful job of moving everythin I asked them to and kept it within the 2 hrs I paid for.  They were also very carfull of my old apartment and my brand new home.  They did an excelent job and I would us them again in a heart beat.

They were good, but I thought they were pricey. They were fast, and did a good job. Because they were fast, it didn't seem cheap. They were paid by the job, not by the hour. When I put together how much time it took for them to do the work, it seemed like they made a pretty penny per hour. They came on time, they moved things quickly, they were kids, but they seemed experienced. They didn't bump anything or damage anything, and that is what I liked. The storage place that I rented was smaller, and they managed to get everything in this place. That was kind of a challenge, but they managed to do it. I would consider using them in the future.

They showed up in a timely manner.  There were four workers provided, one man being the team leader.  All of them smoked.  They did not seem to work as a team, but were just running around grabbing stuff and putting it in the truck in a random fashion.  They took several breaks to talk or smoke.  The leader obviously wasn't respected and did not get cooperation from his men.  Additionally when I unpacked at my new home, I found they had packed up dirty dishes, garbage and other stuff that logically someone should have asked me about or thrown away.  
The worst part of this experience was that they broke several items of furniture during the move.  And wherever they had the stuff stored was damp or the stuff got wet.  This was during October and November and in Utah it snows during those months.  Most of the stuff that was damaged wasn't of great value, so I chalked it up to a bad choice on my part of a moving/storage company.  But one or two pieces were new and one was broken in pieces when I got it back, and the other had a leg broken off and a shelf busted out.  This piece of furniture was a book/storage cabinet and was new and was well made.   When they moved in the furniture to my new home, they also scratched a brand new piece of furniture that I had bought the week before.  There was no reason for them to even be near that piece of furniture while moving stuff in.
They had me submit a claim form for the damage to the new piece of furniture and for the cabinet that was broken.  They didn't say anything about the broken to pieces item, I found it after they left.  
When I received the reimbursement for the broken and damaged furniture it was pathetically undervalued.   There was a form type letter with the check that said my furniture was made of "particle board' and therefore wasn't valuable and so they paid cents on the dollar for what I estimated as cost.    Some of my furniture was of that kind of quality and I didn't even bother to report the damage to those pieces, but the ones I did submit were of good quality and are now garbage thanks to the indifference in how this company handles furniture and the poor storage conditions.
I would NOT recommend this company to any one.  They are not professional and they will give poor service.

They did a good job.  They were on time.  They accomplished the move within a short amount of time.

They were very good. They had price and they were on time.

Fabulous.  Very nice, hard working and  efficient.

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The service was excellent. The movers were very professional, worked quickly and were very pleasant. There was no damage of any kind and we were very happy with all aspects of their service.

The service went very well. They were very professional. They loaded and unloaded all of our household items and they did not break anything. They were very helpful in placing furniture in the new home. I would recommend them, they seemed very honest. They had a representative come out and give us a bid, they have a service to where they have to honor the bid quoted.

They were on time. Very professional and thorough. They worked very fast. They were very kind and patient as well - I changed my mind mid way through the move about how certain pieces should be positioned. the price is not cheap but not unreasonable. I really appreciate excellent service. The two that come by were Presten and Marallo - I'm not sure of the spelling, but those two are a great team! I intend to use this comapny again when I have a need for moving services. Again, I really appreciated their work and most of all, their attitude was excellent.

Their service was great! They did an excellent job. They were right on time and did everything I asked them to do. Their estimate was right on target. They charged exactly what they quoted. They did not damage any of our furniture or belongings. I have absolutely no complaints with the service.

Update 5/20/13
The claim process is not going well with Stevens Van Lines who is the partner carrier of Two Man Movers. We had some damaged items, a 22" scratch in the top of a leather couch, a mangled stainless steel freezer door on the fridge, dented chest freezer, dented clothes dryer, broken antique desk. Their claims adjustor letter just arrived and in essence says if you don't report damage on move in day they don't claim it "We respectfully deny liability". So you have 6 months to file a claim, but are supposed to inspect all 400 items on move in day, before they leave? Seriously? What a shock, their allowance of liability comes in at less than half of what the deductible is, so in their eyes, they owe us ... nothing. So unhappy.


I will provide full details on our nightmare when issues are resolved. Suffice to say, I would NEVER USE THEM AGAIN. They misrepresented details of the move in order to get our business, then vanished. The issues reared their heads on moving day which went on for 15 hours (driver left my home at 11:55pm). We are now trying to do claim forms and they emailed us the wrong forms. I put 90% of the blame for the problems on Two Man Movers who is the agent for Stevens Van Lines. They even "forgot" to tell the driver he needed mattress boxes (because they forgot them the day prior when they packed) and when he drove over to get them, they didn't tell him they MOVED locations a month prior so he drove to the wrong place. I am so disappointed as they had fabulous Angie's List reviews. But to be blunt, they sucked. They may be okay for an around town move, but our inter-state move experience was bad.

but

It went very well.  Fine furniture, piano etc. was stored in an air conditioned container and did well.  the rest was stored in a regular unit.  Men who helped us were wonderful and very professional.

very helpful

It went well.