Renewal by Andersen of Greater Salt Lake
About us
Renewal by Andersen of Midvale, UT is proud to serve the window replacement and patio door replacement needs of the Midvale area. We are the window replacement division of Andersen Windows, drawing on the Andersen tradition of over 110 years of quality, innovation and craftsmanship. Our turnkey process begins with a call from you and includes a respectful in-home sales consultation, custom-manufacturing of replacement windows to precisely fit your home and installation by a dedicated team of professionals. Best of all, we stand behind our products and installation with one of the strongest warranties in the Midvale window replacement business. Mon - Fri: 9am - 5pm Sat: 10am - 2pm
Services we offer
awning windows, bay windows, casement windows, combination windows, double hung windows, gliding windows, picture windows, replacement windows, sliding windows, specialty windows
Reviews
4.719 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 11% | ||
| 11% | ||
| 0% | ||
| 0% |
Showing 1-19 of 19 reviews
Patrice C.
Sep 2019
Easy, quick and left no mess. Wonderful windows.
Lisa U.
Jul 2019
Jordan and his team were very professional and left our house spotless. We have always received good quality, long-lasting windows from Anderson. Yes, they are pricey, but it is always quality work. The installers had to deal with all of the issues revolving around a nearly 100 year old house with decaying window casings and difficult access on a tiny lot with a SHARED driveway. They were terrific.
Alfred M.
Jun 2016
unknown
Ron S.
Feb 2016
unknown
Merrill W.
Dec 2014
That was an outstanding experience. I would refer the quality of their product, the knowledge and the capability of their installers. They are a little pricey.
Katie D.
Nov 2014
The initial meeting was the salesperson was fairly high pressure. We felt the product was good quality so that is why we purchased it but didn't enjoy the 3 hour sales meeting with the rep in our home. We were told installation would be in 6-8 weeks. When we called at 8 weeks after hearing nothing we were told it would be 4 more weeks. Better communication needs to happen there. The installers did a great job for the most part but balked at doing a few things that were requested. Some of the things the salesman promised weren't actually done unless I questioned them on it. There painter sub was great but the stucco sub was awful. Love the product but not sure I love the company and high price.
Charles C.
Mar 2014
Very good price, and the man in charge of the work was very responsive.
Denise L.
May 2013
Great Team. Would definitely use again.
WILLIAM K.
Oct 2012
Crew arrived on time every day (3 days). Friendly, polite, courteous. They used drop cloths everywhere, and cleaned up after themselves in every room. They hulled away the old windows. They cut the trim pieces on the driveway and cleaned up the sawdust and debris. Not a screw or piece of wood was seen when the left.
The installation crew even gave me advice on how to replace my back door, and helped me by looking at a problem door in the garage. Took him 5 minutes and it was fixed.
The man who did the inside window staining spent an hour mixing various stains in order to get a perfect match with the current woodwork. Once we approved the color, he worked quickly and efficiently. Very pleasant man. Joked with our grandboys who were visiting. Stained one day, and put on the finish coat the second day.
I don't know what happened with the one bad review listed above. It does not sound like the same company. We've replaced windows in three previous homes (out of 12), and the Norton people are by far the best experience we've encountered.
We are now going to replace the siding on the back of the house. We are leaning towards using Norton based upon our positive experience in window replacement.
We would recommend this company to family and friends. No, we have no personal association with anyone in this company.
The installation crew even gave me advice on how to replace my back door, and helped me by looking at a problem door in the garage. Took him 5 minutes and it was fixed.
The man who did the inside window staining spent an hour mixing various stains in order to get a perfect match with the current woodwork. Once we approved the color, he worked quickly and efficiently. Very pleasant man. Joked with our grandboys who were visiting. Stained one day, and put on the finish coat the second day.
I don't know what happened with the one bad review listed above. It does not sound like the same company. We've replaced windows in three previous homes (out of 12), and the Norton people are by far the best experience we've encountered.
We are now going to replace the siding on the back of the house. We are leaning towards using Norton based upon our positive experience in window replacement.
We would recommend this company to family and friends. No, we have no personal association with anyone in this company.
Response from Renewal by Andersen of Greater Salt Lake
"Thanks! It was a pleasure working with you. Please let us know if you need anything in the future!!"
Kimberly B.
Sep 2011
Overall, I would not recommend this company until they improve their customer service and installation crew ability
Response from Renewal by Andersen of Greater Salt Lake
"We apologize that Member did not receive the outstanding service and experience with our company that we pride ourselves on providing. We thank her for the comments and have already made changes in our scheduling and ordering department to prevent the delays that occurred on her job. Both owners of the company, Ralph and Shawn Feurer, are in the office and available to all of our customers every day. I am sorry Member was not able to connect with one of us and get these issues resolved sooner. Nearly all of our window installations are completed in 1-3 days. On this project we were asked to work only on Thursdays as that was the day that Member was available. This request did hinder our ability to complete the project in a timely manner. Only working on Thursdays made a project that already had some delays take even longer. Working one day a week makes a 5 day job turn into a 5 week project. This request, our mis-order of window parts, and Member adding additional exterior trim work to the project all contributed to this taking much longer than it should have. We again apologize to Member for our mistakes on the project and the subsequent delays. As far as the installation, all of our installers are employees (not sub-contractors) and have been trained to install Renewal by Andersen products. Our company is celebrating our 40th year in business and is proud to be the exclusive Renewal by Andersen dealer for the state of Utah. Although we had some issues arise on this project we corrected and finished everything to her satisfaction. Member has been contacted by our office and other than the delay she is now happy with the job. We know that she will love the beauty, efficiency, and comfort of her new Renewal by Andersen windows for years to come."
Davif W.
Apr 2011
After we accepted the bid, Tony (service manager I believe) setup the work. Tony is an incredible guy. Professional, pays attention, you can tell he just "gets it" and I totally trust him. The window installation went exactly as planned. The trim work was good and I was happy with the install. Had some problems with the stucco firm they hired (Utah Stone and Stucco) to do the finish work after the windows were installed. Quite poor work. The stucco trim actually sloped in towards the house capturing water, the finish was very rough, and did not have a consistent reveal. Sloppy. They left debris around, left gates open (thankfully my dog was in the house), and put some planks (used to stand on while installing windows) onto my deck railing - taking off some paint. They did come back out and fix it (Tony took care of that). The stucco is still not great but acceptable. I happened to have a roof problem that Tony noticed when he was out looking at the windows. He recommended a roofer and even called them. The roofer did a great job. This has nothing to do with the window, but it shows how Norton treats their customers. I would highly recommend Nortons's although when I put in my next set of windows I will really have to talk to them about who they have do the stucco. Don't let that stucco story put you off - I will use Norton's again and consider myself lucky for finding a firm that still cares about their work. Not a cheap price overal but the product, warranty, and installation are top quality.
Robert L.
Dec 2010
The salesman that came out to show us the product and give us a price was the owner of the company. He did a great job explaining the product. The installers showed up on time and did a good job. I was a little disappointed in the interior trim. They did butt joints instead of a miter joint. We bought the windows with pine trim on the inside. The windows came unfinished. The windows were then finished after installation. The painter who stained and finished the trim did a fantastic job. We want the windows to match the Red Gumwood trim in our 1918 bungalow. The painter came out ahead of time to see what we wanted. He matched the color perfectly. The installers and the painters used lots of drop cloths and cleaned up after themselves. We wanted to get the windows done before the end of the year for the tax rebate. Norton's was great to work with and while they were not cheap I feel we got a great product in a very timly manner. We checked with Pella but their customer service was pretty poor.
Alicia F.
Dec 2010
They were great! They did a good job and we were happy with the work that they did.
Sue S.
Sep 2010
The experience is always a good one. They arrive on schedule, work quickly, show me how to use the windows, answer any questions I have, clean up after themselves and are polite and respectful. Their product is excellent and I have not had any problems with the windows they have replaced. They also have a 12 month interest free payment plan available, which is great. I plan on using them again when I need more windows replaced.
Nancy D.
Sep 2008
They didn't come when they were suppose to so rain got into our house and we got set behind. They did compensate us for that. The rain gutters still don't work. They were very polite and we are still talking to them to fix the rain gutters. Overall it was good quality work, but it was quite expensive.
Homeowner
Jun 2006
I had a great experience with them. They were great and did an excellent job. I had a small problem with a latch on one of the windows and they came right out and fixed it the next day with no questions asked.
Homeowner
Jun 2006
I WOULD HIRE THIS COMPANY BACK IN A HEART BEAT. THEY DID A GREAT JOB. THEY GET STRAIGHT A'S ACROSS THE BOARD.
MARV A.
Jun 2006
I have used company over the past 12-15 years. Overall I would give them a B grade. I would recommend them to friends and family. They did give me an estimate and their estimate was right. The workers seem to be cutting corners this time.
Homeowner
Jun 2006
WE CALLED FOR AN ESTIMATE FIRST. THE WORKERS ARRIVED ON THE DAY STATED. THERE WERE SOME COMPLICATION CAUSED BY OUR HOME, NOT DUE TO THE CONTRACTOR. THERE WERE SOME DELAYS WITH SUBCONTRACTOR, BUT NOT SERIOUS. THEY DID TOP QUALITY WORK.
Licensing
State Contractor License Requirements
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FAQ
Renewal by Andersen of Greater Salt Lake is currently rated 4.7 overall out of 5.
No, Renewal by Andersen of Greater Salt Lake does not offer free project estimates.
No, Renewal by Andersen of Greater Salt Lake does not offer eco-friendly accreditations.
No, Renewal by Andersen of Greater Salt Lake does not offer a senior discount.
No, Renewal by Andersen of Greater Salt Lake does not offer emergency services.
No, Renewal by Andersen of Greater Salt Lake does not offer warranties.