Rasmussen Landscapes

I had Rasmussen Landscaping install a brand new water sprinkler system with new pipes, control boxes, valves, etc. I was able to use the system for about two months before winter. Once spring came, the new control valve that was installed was leaking. At this point, the system is only about five to six months old. I called Rasmussen to see if they could come out and do the repair with such a new system installed. They said that the system had no warranty, and they were going to charge me at least double the price that other companies would charge to come out and fix it. They do not stand by their work, and I would never recommend them for any future projects.

The office promises knowledgeable crews for irrigation system checks and repairs but our experience was an expensive lesson in not believing everything you're told. This company has poor communication with workers and homeowners and is very expensive compared to other companies. Whatever the crew did, they did not fix leaks or broken heads. The office assured us that they didn't find any problems although they could offer no details of what was actually done. The sprinkler expert we called in found a number of broken heads and leaks which we paid to have fixed. Rasmussen pretty much told us there was nothing they could do but have the crew come back and they wouldn't charge the upfront base charge but would charge the hourly rate. Why they thought that was a good deal is beyond me. My advice is to steer clear of this company.

The service was fair up until we moved in July 2018. I assumed that Rasmussen would contact us regarding the upcoming 2018 winter season. We did not need the service since July 2018, we moved into a condo complex where snow removal is included in the HOA dues. On 3 January 2019, we received an email invoice (#182395) for $180. I informed them that we had moved and did not think we owed that bill. On 4 January 2019, we received an email from Rasmussen Landscapes informing us that we owed them $843.50. They stated that service was cancelled as of 26 December 2018, after we contacted them regarding the invoice. They also noted that "unfortunately without a cancellation notice, our services continue annually, which makes the current open invoices valid. We have services [sic] this property multiple times and the amount owed is $843.50." I spoke with Breanna Yearwood by telephone about the invoices and she was insistent that we definitely owed them for the snow removal services in December at our old property. Rather than take them to small claims court, I negotiated a discounted figure of $586.50, which I paid on 4 February 2019 through their Bill & Pay online invoice system. If you use Rasmussen Landscapes, be aware of their service policy.

I've been a client of Rasmussen for at least three-four years. I live in Draper and have a 5100 sf home on a third-acre lot. I hired Rasmussen in approximately 2013 or 2014 for weekly lawn care and for the most part, I thought their services were satisfactory. They typically come on the same day every week, although not always. The times are always different, which I suppose is understandable given the nature of the work. They sometimes skip a week here and there, which was never a disaster although kind of annoying. (It's happened a handful of times over the years). Last year, I had inherited a large area rug from my grandparents. I had it professionally cleaned and then I took the damp rug to dry out onto my large backyard patio. I don't know why, but the person mowing the lawn later that day drove their running lawnmower over part of the rug and shredded it. It was totally irreparable and ruined the rug, with shreds of the rug getting shot out off the patio into the yard. Don't ask me why one of their employees needed to take a running lawn mower over it, as there was plenty of actual lawn they could have used to pass through the yard. But literally cutting corners is probably the driving philosophy of this company, so consider yourself warned now. I did not complain at the time about the rug. I was disappointed, but I figured it was my own fault for taking the rug outside to dry and expose it to the elements (so to speak). I rolled it up and had my husband help me place it in the garbage bin since the rug was unsalvageable by then. Knowing the carelessness of these kinds of employees, it's probably my own fault about what happened yesterday. I hired a spring cleanup of my yard this year because I plan to list my house for sale in two weeks. The crew that did the tree and shrub trimming did a fine job, and I was satisfied with the result, but the young man who came and did the lawn aeration service yesterday was so fast and so careless that I'm fairly certain he's the one who broke a large basement window in our side yard. To be fair, I did not see him do it, but the window was intact as of yesterday morning and I noticed it was broken within a couple of hours after he left. This is a large, double paned window adjacent to an empty-nester home and there are no crazy, reckless neighbor kids that I would suspect of doing this. Only the exterior pane of the double pane was broken, and it looks like it got hit near the bottom. Anyhow, I'm done with Rasmussen. I can no longer recommend this company, and I'm terminating their services and looking for a new provider. They just aren't that professional and their employees do too much damage.

...

fool me once shame on you, fool me twice shame on me. should have known better. unfair charging for time not spent on the job. horrible time scheduling service.

Their original prices used to be cheaper, now they raised their prices.

They take like twenty minutes, fast.  They clean leave the area clean.  This is the third summer that we have used them.  Actually, I would give them an A for their original price because they use to be cheaper but they have raised their prices.

Slow doing the garden beds work. Expensive @ $45 p/hr, p/worker. Usually 3-4 every day for 6 days and for 6-8 hrs. They were hard hispanic workers but hard to communicate with. Would not use soil prep again that THE GIRL ON THE PHONE RECOMMENDED when I first called . .it is messy blows out of the gardens, too light weight almost like DARK DIRT with small pieces of bark (I like the color). Would not use soil prep again, it took alot and was expensive. THEY DID AN EXCELLENT JOB AND IT LOOKS REAL NICE, but again I would ASK FOR A BID before. I am a 78 yr old widow now who does all of her yard work , except the lawn, and this is the first time I have hired yard work, and maybe the going rate is $45 p/hr, p/person, but Rasmussen will always send 2-3 workers with a minimum rate. If it is for Sprinklers it is $75 p/hr. p/person and there are 2 that come. I will look around for future projects. Rasmussen is just too expensive for me.

Terrible. They claimed they came and that they have GPS. We were home all day and no one came but we were billed. Workers don't speak English. They removed perennials, and ground cover. All herb beds. Workers don't know the difference between established plants and weeds. Won't make appsts. So you can supervise

The crews got here and started weeding the beds - not pulling everything out.  I had to call the office because the workers did not speak English well enough to understand what I was saying.  Finally, they got started with the actual job then tried to leave without spraying.  It was then that I learned a different crew came to spray.  In the meantime, I got a call because the crew was under the impression I wanted them to plant flowers in the beds, which had never come up.  The guy came to spray a week later and was waiting for me when I got home from an errand - they had never been able to give me a time for the job so I had no idea what time he was coming.  He was under the impression that he was supposed to spray my entire lawn so I had to call the crew chief since the office was closed.  He told me the spray would not do what the office had told me it would do and that it wouldn't really be worth it for the beds.  I had a problem area at the side of my house so I just had him spray the stuff there.  My $200 job turned into $332 because they billed me separately for this although no one ever explained to me that that would be the case.  Don't get me wrong - the crews that work for Rasmussen are great - the best - they do excellent work no matter what it is.  If you could have the crews without dealing with the office you would be fine, but I have finally had it with the company itself.  Miscommunications are constant.  The crews can't always communicate with you and so you end up calling the office - I think at least one person on every crew should understand and speak English at least a little.  In any case, I would give Rasmussen an A rating if it were just the guys who do the work, but the Company comes with them and it's not worth having to deal with them. 

unknown

I will give the lawn care workers an A as they come in,  do the job quickly and efficiently and leave.   My scheduled time is set so my gates are unlocked to allow them access.
jMy issue is with the yard maintenance crew and the office staff.   I have requested repeatedly that I be called to be notified of yard work prior to the day of arrival so I can arrange to have gates opened.   After many debates, this appears to be very difficult for their staff to do and as such, my gates are locked when they decide to arrive. Clients are charged by the labour hour per job.  You will then pay more if they send more labourers to your home.   Problem is,  my property is very small and with the supposed amount of crew should have completely done their job in 30 minutes.  Instead I get charged multiple hours.  This was successfully disputed and the charge reduced which I will give them credit for.   Fast forward Nov. and Dec where I am again charged for yard maintenance when I am out of town and my gates locked.  At no time did I receive a call to nofify of their agenda for that week.  In fact the Dec. appointment,  I received a phone call on my cell that very morning requesting I open the gates for their employees to do the maintenance.  I advised I was out of town and ask them to have their staff leave the premises.   I now have a bill for $126 for them putting a foot on my front lawn. There was still a little hard frost and snow on the ground, and we had since cleaned up our bushes to place our Christmas lights so I know there was absolutely NO WORK DONE on my property as everything that needed to be done had been taken care of by US!   Lastly,  after discussing labour issues and costs with staff,  I get promises to investigate and to call with feedback and I am still waiting.      Not professional and quite frankly unethical.

 I need to update my assessment to highlight that after numerous weeks of waiting,  I was finally offered relief from the charges for the two incidents I had reported.   My account now reflects what is justifiably owed.   It appears the owner needed to approve the correction because of the dollar amount.

unknown

.

We had them a couple of years and they are good.

Rasmussen tells you in advance that they'll send out a 3-man crew, and that was fine with me  I was not happy, however, to see that only one or two of the workers actually worked at the same time.  I had to go out and explain that I didn't want to pay for 3 workers when 2 of them were standing around watching the other guy dig.
They eventually left without finishing the job and didn't follow up about coming back.  It took us many hours to remove all the roots they left in the patch where we planned to plant a garden.  Rasmussen's 3-man crews aren't cheap, but if they did the job right, I wouldn't mind paying the premium.
We've also used Rasmussen in the past for lawn and snow services.  The crews don't seem very well-trained or careful, so we no longer do business with this company.

I wouldn't use this company again because they are too big to handle decent customer service. The work is great. They remove clippings and debris, however, they charge for every little thing. The worse thing is the non-communication with the work crews. We have dogs that go in and out through a dog door. From the first, we requested the crews make sure the gates are closed when they leave (as they are when they arrive). The first few months were great, but for some reason about 4 weeks ago, they started leaving the gates wide open, allowing the dogs to escape. I called each week complaining and asking they mark our acct with red flags about the gates. The final straw was this last week when the gate was left open again after I had called the previous week complaining again about the problem and warning if it repeated, I would be forced to cancel their services. I cancelled their services today. On another point, I paid extra for a crew to remove weeds from the garden area. I asked they cut them down, remove them, tiller the area and then spray Roundup to assure they don't return and I can plant next year. Two weeks later the weeds are back with a vengeance. Plus, when they were doing the work I noticed they stood around talking several times (and they are paid by the hour) plus they dropped their equipment in the middle of it and left for 2 hrs. I had to call the office to get them to return, finish and retrieve their tools.

They seemed to be pretty well organized overall.

The work of Rasmussen Landscapes was very good. They're really good. They're just super reliable. They always do what I asked and they're very well-priced.

I used Rasmussen last year for yard work which was fine. Yard cleans up for a very tiny area ran about $400. Last year I asked them to prune my huge tree out front. They cut all of the limbs off to 2 feet from the trunk. This spring there are no leaves and the tree is clearly dead. When I called them, they didn't come out to look at it and told me that because they don't know why the tree died they will pay for nothing. Horrible service and now I am out not only the money I paid them but the removal and purchase of a mature tree. Never use this company.

They do a good job.  I think they were a little overwhelmed in Jan because of two storms which burried much of the city.  I had 17 inches in one storm and 11 in the another.  During those two storms there were periods when they did not get back to re-shovel for 8-10 hours during which there was significant accumulation.

See above

Rasmussen Landscapes is very efficient. Their pricing, professionalism, and quality of work is very good.

I love them and use them for all my properties. I used them for rentals and my own house. They were great. I was with them for 20 years. They used to be called Big Kahuna and Rasmussen Landscapes bought them. I would not change or use anyone else. I may not be that happy but I have not found anyone better.