Despite a contract of Door to Door moving and storage service, PODS refused to deliver my storage container to my new address in Duvall, WA. As per the original sales agreement, PODS performs door to door pick up and delivery service to the greater Seattle region withing 24-48 hours from request. Both in March, when the account was established, as well as the actual date of them refusing to deliver my storage unit (end of August), Duvall is listed as a deliverable location on their website. I spent nearly half a day on the phone trying to sort this out with the company's customer service department, but PODS consistently refused to deliver my storage unit. They said it takes their drivers too long to deliver to Duvall, so they have dropped it. Yet, no where on their website does it disclose any such company wide decision. I was told, despite my contract, my only option was to drive to their warehouse (over 30 miles away, one way) and pick up my belongings at my own expense, or wait until mid October (which would've been two months past the time when I needed my belongings delivered) when they would approve a and quot;special exceptionand quot; delivery to my home in Duvall. I found these options totally unacceptable given both their company guarantee of local Door to Door service, as well as my current contract with them. PODS created an additional financial burden and significant logistical challenge for me by refusing service five months after we entered into a contact. Because they had my belongings locked in their warehouse, I was completely at their mercy. I had no recourse but to comply with their unreasonable demands if I wanted to ever see my belongings again. As such, I had the unexpected and unnecessary expense to rent a moving truck, drive to their warehouse, transfer my belongings to the moving truck, and drive back home only to unpack my belongings yet again. That day was about 100 total miles of driving, $80 in gas, and a $120 truck rental. All because PODS refused to honor my contract and their company motto of Door to Door service. To date, PODS still has not refunded my extra moving expenses, nor given me any refund whatsoever for their poorly rendered services.