MILLCREEK CABINET & DESIGN

Here's the summary of the problems: 1. I have damaged cabinets that they won't replace (damaged from their fabrication) 2. uneven counter tops they took much convincing for them to come repair. The counter is now even, but there are major gaps below because they fixed it the cheap way. 3. Would go up to three weeks without returning calls- leaving cabinets strewn all over the work site on the floor getting damaged. 4. Used unapproved colors and then would not replace them (Burled wood panels) 5. Were very difficult to work with when solving problems. 6. They were 45 days behind schedule It was not a customer first situation. Stay away from them.

Went well, some hiccups nothing that they didn't work really hard to rectify

Millcreek Cabinet and Design was a great choice for some tricky applications in our home remodel, and we are very pleased with their work. I would rate both construction and installation as excellent. They have ownership of all aspects of the job; for example, one area that was not the best match to existing cabinets was noted by Shaun immediately, even before I noticed it. He would not install that section, took it back to the shop, and the following week, came back to the Park City area to install what turned out to be a perfect match. I can recommend this company.

I called to schedule an appointment with a kitchen designer and the receptionist was initially very friendly. She then asked me how much my budget was and the size of the kitchen. I told her it was a small to medium kitchen and budget is around $15,000 for the cabinets. She then went into a long explanation of how they only use high quality material, most of their business is word of mouth, their cabinets are more expensive than other cabinet makers and she referred me to a company in town that does more "bulk work." She did however take my number and say that a designer would be calling me to schedule an appointment. About 3-4 days later, the designer called and scheduled an appointment. The designer arrived right on time and didn't say more than a couple of words. She proceeded to take her measurements, asked me very few questions, and didn't seem to be listening when I was trying to explain the kitchen remodel. She left very quickly without any conversation and said she would email the design to me by the next day. She did email the design the next day, but it had several mistakes. I emailed her back and she said she would correct the mistakes and resend, but she never did. I received an email a few days later from another employee, mistakes still included, with an estimate attached. With other designers I spoke to, they did not ask what my budget was before I had even scheduled an appointment. We had lengthy conversations on the project and exchanged ideas. We discussed "problem areas" in the kitchen and creative ways to use the space. Millcreek seemed totally uninterested and I will not be using them for my remodel.

unknown

Spencer was very efficient. Very responsive. Lucas his installer was amazing. There was some confusion over some details but Spencer fixed them without any upcharges. They were very keen to get the job done right. Totally on the ball and a pleasure to work with.

The cupboards are great. The owners of the company bent over backwards to do a really good job, and the product was great, but their installer was very rude. I would use them again, but I would tell them I want a different installer. I would give them an A except for their installer who I would give a D.

They are, I think, the best cabinetmakers in town. Their prices are really excellent. Their response service is pretty good. They are really good. We were out looking for cabinets all over the valley and found that his quality was approvable. He just did a good work.

This is the 4th kitchen-bath remodel with Millcreek. Every time we get bids. but always go back to them. Not the least expensive, but its truly custom, with no wasted spaces. We have recommended to friends and they have been happy too. Get on these guys schedule early - they are busy, but always do their best to meet or beat their promises. We had a few unexpected issues on the last project, which they helped us through and made all perfect in the end.

We had at least 3 bids from other Cabinet making companies. Millcreek was one of the lowest bids, but we knew several people who had used Millcreek and were very satisfied with their work. Spencer was great to work with. He was very patient with us as we had many questions and revisions along the way while trying to compare 'apples to apples'. He has a good eye and would give us good recommendations/advice. The cabinets were ready before we were, and they were willing to store them for us until we were ready for them to be installed. Lucas, the installer, is amazing! He is a hard worker, personable, conscientious and a perfectionist! Just the guy you want working in your home. The front office staff were great, too.