"After posting a google review a week ago on Google. [Member Name Removed] has apparently overcome amnesia and gone back to edit his original review with different sequence of events and $ numbers. Attached is our original response to his original review which IS NOT modified. If I could post my screen shot of his original review and related invoices I would. However Social media sites do not allow it. Also, An added note I did not want to call out with our original response.......Our technician noted on 4/28/23 that a nest thermostat had been installed on the system and he set it up for [Member Name Removed] to operate with the new furnace. Still...... I am happy and willing to help Mr. [Member Name Removed] install the communicating thermostat for the original quoted price at the time of install @ $849.00. I do not compete with Amazon, Home Depot, Lowe's or any national big box store or on-line retailer. I guarantee you will find it cheaper and if you do you should make that purchase and install it yourself? My prices included a professional service, parts, mark up, tax, and labor / overhead. "Response posted 9/18/2024" The install price quoted at the time of the bid was $849.00. The option to go with a less expensive thermostat that is included with all our standard installations at no cost was chosen for the system. The manufacture (top of the line) proprietary thermostat unfortunately does cost more. To return and install the requested thermostat nearly 2 years later does include a labor expense because it takes around 1.5 hours to install and set up with the system. The suggested “additional $600.00” is inaccurate and not correct. I am willing to match the quoted price given at the time of the installation nearly 2 years ago. If interested give me a call. Brian Jackson 801-262-4671 Brian Jackson Manwill Plbg and Htg Lastly, I Strongly recommend checking out [Member Name Removed]'s profile on Yelp and Google. I think it will shine some light on the situation. Sorry we did not meet your expectations"

"Thank you. We appreciate your business and 5 stars. Robert is a great technician and knowledgeable in his trade. I'm glad to hear he took the time to answer your questions. Thanks again ! Brian Jackson Manwill Plbg and Htg"

"Thank you ! We appreciate the kind words and the 5 stars. Brian Jackson Manwill Plbg and Htg"

"Thank you! We appreciate your business and taking your time to share your experience with our company. All our customers are #1 ! Brian Jackson Manwill Plbg and Htg"

"Thank you for the continued service. We appreciate your business, 5 star review and sharing your experience with our company ! Thanks again Brian Jackson Manwill Plbg and Htg"

"Thank you ! Brian Jackson Manwill Plbg and Htg"

"Thank you. We appreciate your business. Brian Jackson Manwill Plbg and Htg"

"Thank you for the "A" rating. We agree on the coolers. Still very effective and simple. We appreciate your business and are glad to hear everything went smooth. Thanks again Brian Jackson Manwill Plbg and Htg"

"Thank you! We appreciate you taking the time to share your experience with our company. Thank you for "A" rating. Brian Jackson Manwill Plbg and Htg"

"[Member Name Removed] Thank you for the A rating ! We appreciate your business and the nice review. High five back to you! Brian Manwill Plbg and Htg"

"We always like to see reviews like this. Thank you for your business. Jim Manwill"

"Thank you for taking the time to give us a review. All our employee's work very hard to stay on top of our ever changing industry. We focus on helping our customers make the best decisions for their homes. We appreciate the "A" rating and the compliments to our staff. Brian Jackson Manwill Plbg and Htg"

"Thank you! We have a great team and it's rewarding when a customer can appreciate their craftsmanship. I'm thrilled that your happy with your system. Thanks again, Manwill Plbg & Htg"

"Thank you. Glad we could help out!"

"Thank you. Scott is a great technician and very knowledgeable in his trade. We appreciate your continued service to our company. Brian Manwill Plbg and Htg"

"Thank you. We appreciate your business ! Brian Jackson Manwill Plbg and Htg"

"We appreciate your business. We hope you enjoy the new water heater. Have a great day =) Manwill Plbg and Htg"

"Thank you so much. We strive to keep our prices very competitive for our area and only do the wok requested by our customers. We appreciate your business. Thanks again Manwill Plbg and Htg"

"First I would like to praise our technician who discovered a very scary and dangerous situation. A vent pipe had come apart and was not venting the carbon monoxide gases properly. He immediately contacted a supervisor who drove to the home to help find the best way to proceed with the repair. A price was calculated to install a new flue pipe for the labor AND materials. The owner always has the option to obtain other bids, in this case the bid was accepted and we proceeded with the work. We shop our prices and know we are very competitive. What I think is most important is that a very dangerous situation was caught and corrected."

"Many apologies ! I have looked into this claim and it does appear that the call was received by our pager service. However, my on call plumber who had done several emergency requests on Sunday never received this call. Our pager service is instructed to NOT quote times or expectations to customers over the phone. Thank you for the feedback. We will be looking into a new pager service! Brian Jackson Manwill Plbg and Htg"