Comcast

This is a long story. Scheduling an appointment through the national Comcast/Xfinity "brain" was a nightmare beyond my ability to describe and I give them an F. However, the LOCAL team that arrived to do the work was exceptionally good and they didn't charge us a dime even though they were at our house for an hour and did considerable work. So, in summary, COMMUNICATION with Comcast could not possibly be worse, but the LOCAL BOOTS ON THE GROUND are excellent.

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Their internet is pretty reliable. Speeds usually dip in the evening, but that's unavoidable. Their X1 platform is flighty. Had technician need to try 2 boxes on initial setup and had to replace box after two months. That time the technician took 3 boxes to get one that worked. 4 hour appointment windows are ridiculous.

The customer service people are totally incompetent. We were charged $70 for them to replace the box. RIDICULOUS, since it is THEIR equipment, which we are renting, that FAILED. After "discussing" with them over the phone, they said the $70 would be credited. Lo and behold, after being taken off, it was BACK! So, another call, another assurance it was taken off, and WHAM, there it is taken out of our bank accout. A third call and we are assured a $70 credit will appear on NEXT month's bill. Thanks, idiots.

They charge outrageous prices for everything, are bordering on criminal on charging for repairing THEIR faulty equipment (if you rented and apartment and the stove - owned by the apartment owner - conked out, would you like to be charged for him to come replace it?), and if you want to do anything other than order service, they fight you tooth and nail and can't even do what they agree to do.

Where is fair competition when you need it?

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The service tends to go out quite often. They react very slowly to my issues. They can fix the issues that cause the service to go out in order to become better.

We have had them for about a month now and we like what we have. The service has been great.

The service was performed by mail-i attached new modem per their instructions. They charge a fee for a live person to come out. way too much money for a service call.

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When we had a change in household employment, I was impressed that the Comcast agent gave us flexibility on our package--I learned it's best to bundle, even if you don't need a home phone, it will save you more than if you ordered just internet or just cable TV!  We have been pleased with Infinity service.

I called comcast customer service to arrange to have my tv/internet service transferred to my new home. The gentleman I spoke with, Shandy, was extremely helpful and courteous. He managed to get us into a new customer plan because it was a new address at a cheaper price then we were previously paying. He also arranged to have all the installation fees waived and accommodated the install date that worked with our moving date. The entire phone call was very pleasant and Shandy was excellent to work with. He also gave me his personal voicemail so that I can call him at anytime if I have any questions or concerns. Since we are moving we considered going with another provider but the service and prices received from Comcast can't be beat. When I inquired about getting a free trial period of HBO and streampix Shandy included both free for 2 years as well as 50 mbps internet free for 3 months. He made sure our plan had no contract which was something that we wanted. Comcast made one less thing stressful during a very stressful move.

Prices are higher than they need to be.

I found out after switching my to Comcast that most fax machines are not compatible with Comcast, so not only did I lose the use of my fax, I also lost the use of my security system (it was not compatible either). When i called Comcast to try to get some help, the woman said, "Is your fax cable plugged into the wall?" Really? All attempts to get help were useless. I cancelled my Comcast service and am trying to switch back to CenturyLink, but now I found out that Comcast cut out and removed my internal house phone wiring without my permission! Now I have to rewire my house!! I am getting rid of Comcast forever!

Called for Comcast home alarm installation. They provide service but require a 3 YEAR contract. Most (NOT all) companies seem to require that. Yah, it drops the per month cost same way cell phone contracts do, I get that. BUT, I can take my cell phone service with me if I move. I can't take my home alarm service with me if I move. I'm not going to commit to give them 30 plus dollars a month for alarm monitoring for 3 years. What if I don't like the service, what if I move? This is sooo tilted in favor of the alarm companies and away from the consumer it's absurd. A scam.
There are companies who offer non contract installation and monitoring. I have an appointment with Mountain Alarm who will work that way. Alternately, Angies lists companies who have a self install wireless system and offer non contract pricing.

See above.

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