CertaPro Painters® of Salt Lake

It went great- there were friendly, timely, and professional.

CertaPro of Salt Lake did a great job on my Yalecrest residence. Originally constructed with wood siding in 1941, someone (sadly) elected to clad the exterior in aluminum probably sometime in the 1960’s. The siding was showing its age, as was the window trim. CertaPro of Salt Lake did an excellent job of bringing the exterior appearance back to life. Eric Denton, the estimator, was great to work with and quick to follow up with any questions or concerns. Lori Martin was very helpful in the color selection process. The painting crew supervisor, Ed, and his team were great also; polite, professional and they took pride in their work. I especially appreciate the care they took in not disturbing the plantings in the garden beds. Not all painting crews that I have worked with in the past are that considerate. Needless to say, I would happily contract with CertaPro of Salt Lake for any future painting needs.

Excellent. Very tidy, careful preparation, timely completion and followup

I was pleased with the experience I had with CertaPro up until the end of the job, though in retrospect I may have missed a few warning signs. The estimate process was easy so I scheduled the job just a couple weeks later. The work got started midday on a Tuesday. I was put off when the supervisor had no written information and had to look at my copy of the estimate to find out what paint to buy. He also didn’t provide contact information to me, which would come up later when I really had no one to contact with questions/concerns. The painter was hired as a subcontractor and was always pleasant and polite in interactions. At the end of Day 1, I did not receive the expected daily report to understand what had been completed. I went ahead and emailed some notes to the estimator, focusing on patching that still needed to be done, since presumably that comes largely before painting. I also noticed that, despite the written estimate with a different finish for trims and doors, I didn’t see any paint for that finish (semi-gloss) anywhere I figured it might arrive later? Anyway, for Day 2 the crew was a little late due to traffic, but they worked a long day to finish ahead of schedule. I had expected them to finish the next day, but actually I ended doing the final walk through at nearly 8pm that evening. I felt rushed and uncertain, but wanted to be a good customer so I went ahead with full payment. Almost all the work that was done was very satisfactory. Unfortunately, the following items were actually never done, or I had to send many reminders to resolve: * Leftover paint was not left with me. There were several attempts to reconnect with the painter, I ultimately got 2 of the 3 colors several weeks later. I purchased a quart of the third color on my own for future touch-ups. * When the paint was fully dried, I could confirm that indeed none of the trims and doors had been painted with semi-gloss finish as described in the written estimate. * One door was not done at all, though included in the written estimate. Worse, its door frame was also left unpainted with a clear line between it and newly painted baseboards. * Finally, 2 of the 3 ceiling areas in the written estimate were not painted at all. This took me several days after the end of the job to confirm because I simply couldn’t believe it. The painter had verbally confirmed their completion during the walk-through when I asked. He later admitted these ceilings were not painted when dropping off the leftover paint, blaming misunderstandings and lack of communication. I was thankfully able to negotiate a partial refund to cover these issues. Given my experience I didn’t want this company to come back to redo anything, so now I have to spend extra to hire someone else to complete the job. I would like to believe this is an isolated incident, though as a result I can’t recommend CertaPro Painters of Salt Lake.

“They did a great job for us. The work was done as promised and on time. The painting crew was very courteous, performed their work in an organized fashion, and cleaned up everything when the work was done. I was very pleased with the results.”

Great job- responsive crew to any concerns I voiced, and generous with the work they gave me. We're happy with the job they did. They preped by pressure washing, then repainted two sides of our fence and touched up the back and gates.

I am very pleased with the quality of the CertaPro people, from the estimator Tyler, through the job foreman Miguel, to the crew (Tono, Niko, Alex, Maria and Erika). They were professional, polite, communicative and efficient. I am also thoroughly impressed with the business process, with the thoroughly detailed estimate/proposal, regular communication and a well-defined warranty. And of course, the paint/stain job on our outdoor deck was excellent. I'll be having CertaPro back to do the interior of my home when I'm ready for that.

The estimator came out, reviewed my house and requirements and told me he'd finish the estimate and send it to me last night. I never received an estimate. I called the office after 2:00 pm the next day, spoke to the office manager and she said she'd get hold of the estimator and call me. I did not get a call from the office manager so I called back in about an hour and she said he was on his way to another appointment and he'd get the estimate to me. I told her not to bother, because I decided to give the job to someone else. The estimator never contacted me about the estimate after he left my home. There service does not match the ads they have on TV. Hence the rating of F.

The CertaPro painters completed a job on main floor and finished basement. The estimate was within the amount we had planned although not the lowest bid. We chose CertaPro based on the representative's explanation of the use of paint teams and the offer of the assistance of a decorator for color selection. The paint crew was wonderful to work with and did an outstanding job in a somewhat challenging home: high ceiling over the staircase as well as necessary repairs. The results are inviting and pleasing to us. We would recommend CertaPro to anyone looking for a quality paint job.

Work was done quickly and with zero problems. Very friendly people and very nice results.

Very well. On time and finished when promised. On budget.

Perfect in every way. Every member of the team was polite, professional, punctual, accommodating and talented. Quality paint was used and the colors were well matched. We are very happy! Our foreman was Howard Flores - VERY impressive professional!

I had such a bad experience with this company that I would recommend you steer clear of them. Their estimate was higher than the two other companies I contacted but their TV commercials were well done and I figure you get what you pay for, right? Tyler scheduled me for Sept 25. I called him a week before to confirm and he said I wasn't scheduled until Oct 2. I have two emails from him confirming the Sept date. I also wanted confirm that they used 2 coats of paint. When a crew of three showed up one guy started masking while the another went to get paint. The third person had never painted in his life. (The painting that he did do had to be redone.) His main task seemed to be to help the painter and fetch things. The paint arrived and the guy who went to get it left leaving one painter and a painter's helper - who wasn't any help. The guy who left was supposed to be part of my painting team but was rarely around. One gallon of paint had to be matched to another paint I had already used. They took the paint can I had to Sherwin Williams (the most expensive paint store on the planet!) where they matched the color to the paint in the can. Now, a professional would know that paint, when dry, is darker than that in the can. Not these guys. The second day they came in and took down all the masking. I thought that strange since that didn't leave them time to put on two coats of paint. Sure enough, the old paint (white) was visible through the new paint (medium gray). The masking line along the trim are wavy and very noticeable. They had to paint all the walls again. I asked that my banisters and a handrail be painted. Before hiring them Tyler said they had done that before. The job involved stained oak with a coat or two of polyurethane. The day they started I heard them sanding and was glad to know that they were prepping the surface. I had to leave and when I got back the painting was done and looked pretty good. Later I noticed some scuff marks on the paint revealing the wood and the polyurethane coat that was not removed. I scratched a few more place with my fingernail and the paint easily came off revealing the polyurethane coat that had not been removed. Professionals do not do paint over high gloss or polyurethane finishes because the paint will not adhere to it. These guys did did it anyway. I am currently in the process of stripping their paint job and doing it right. On Saturday the painter asked if he could do some catch up work on Sunday. I told him yes, rearranged my Sunday schedule and gave both my phone numbers so he could call me when he was on his way. I waited until 4:30 pm and he never showed and never called. Certapro will charge you $45 and hour if they have to wait on you but your time is not worth anything. NOT professional and NOT courteous. In retrospect I wish I would have micro-managed every aspect of the job. It seems like the crew was trying to save time and money by NOT doing what should have been done and what was discussed with Tyler before hiring Certapro. I have areas that were over-sprayed. Even over-spray on grout that will not come out. I have areas on my hardwood floors that were over-sprayed and dripped upon. The bathtub that they used to dump dirty water and clean their equipment was filthy. For all their incompetence and my time and money to fix what they did I was offered a $300 reduction. Again, I would strongly recommend that you do NOT hire this company. Unless of course you want to watch every thing they do. Tyler, the crew, the franchise and the Certapro should be ashamed of themselves.

Max and Ed were the lead painters. Their team did a wonderful job. They answered all my questions during the pre and post walk through. Edging was very nice and they did a great job matching the existing paint. I hired them again for a second property.

Jonathan was a reliable, hard-working, cheerful painter who took extra steps to make sure the job was done well.

Certa Pro was professional and friendly. They did a great job. There are some touch-ups that need to be done, but overall we're very satisfied.

Painters arrived around 9 am on Wednesday. Stayed until 7-8 pm. Came back Thursday around the same time & were finished by 3 pm. It looks amazing.

Job was delayed because of weather. They had to work with weathered wood. The finished product looks really nice.

This experience with CertaPro Painters was fantastic from beginning to end. From the quote experience with Austin and his excellent communication throughout, all the way to the very end with our fabulous painters (Gil Lara), we couldn't be more pleased. The house looks spectacular and we feel like they did such a thorough job!

They did a good job. Friendly and nice to work with.

Tyler provided an estimate within 12 hours of visiting the house. It was reasonable and work could begin about 2 weeks later. He scheduled a start date for a Monday, but I called him the Friday before because I hadn't received any information regarding color choice, time painters would arrive, etc. He said that work would probably commence on Wed. rather than Monday. So I was a little surprised when the painters, Enver and Glenn showed up on Monday, and got right to work. I had requested a power wash when Tyler was assessing needs for the estimate, but didn't notice that it was not included in the estimate so when the painters informed me it would not be happening, I didn't argue. Due diligence is always advisable, no matter whom one is dealing with. I am very happy with the painting. Enver and Glenn went the extra mile, assembling and attaching a new mailbox and doorknob and repairing the weather stripping on one of the doors, to name just of few of their extra favors. They completed the job in a timely fashion and cleaned up thoroughly at night and at the end of the job.

It was a great experience. All three employees were nice and hard working. They got it done fast and it looks great.

The painting of house & garage were perfect. The deck is great. A bit of a problem with the front parch. I think Tyler just didn't properly budget for what actually needed to be done. But Omar was amazing and we'd hire him again for sure.

The super Maximiliano did a professional job and helped my wife and i thru several issues that we were unable to forecast prior to the start. The work was done in a timely basis and the quality was very good! I would have this gentelman come back to my house any time and would recommend this crew to all my family!

Arrived a few days before schedule, & Omar & his crew were more than careful with my furnishing & flooring to make sure it was protected. Hard working & willing to go the extra mile to please us.