Brickyard Kennel

"Upon leaving your dog for his groom, you were provided with sample hair lengths to ensure the groomer clipped your dog's hair to the desired length. The groomer cut the hair to the length you requested, even after seeing a sample of how it would look. While we apologize that you were unhappy with the groom, please understand all we have to go by is the customer's instructions. If you also expect the groomer to be clairvoyant, you have the wrong place."

"Thanks so much for your kind review. We enjoy having your 2 dogs with us! We are so pleased you enjoy the day care cameras! We switched camera systems last year, and the company managing the streaming video has 24/7 technical support available, if you ever have issues with them. I am sorry to hear how disappointed you were in the past. If at any time in the future, you have questions or concerns, please ask for the owner/manager, and we will address those concerns immediately. We pride ourselves on our customer service, and want you to feel comfortable bringing your dogs to us time and again. As always, we know you have lots of choices when it comes to caring for your dogs. Thank you so much for choosing Brickyard Kennel!"

"I have emailed you photos and video of your dog, showing your dog came into our facility with a protrusion on its side. I also emailed you video of your dog playing just 10 minutes before you picked it up -- your dog was most certainly not lethargic. In fact, it was very playful the entire stay. Because the protrusion was there when you came in, we had no reason to suspect you were unaware of it. The photos we sent you show the protrusion was quite prominent and obvious when you checked your dog into the kennel, and during day care minutes 45 minutes later. As a pet owner, I know the guilt I have felt when I did not see changes in my pets until someone else pointed them out to me, or when I noticed them after not seeing my pets for several days -- it is difficult to notice any changes when we see them day in, and day out. However, Brickyard Kennel cannot be held responsible for what happened to your dog prior to coming into the kennel. Out of an abundance of concern, however, we called your vet to inquire whether your dog had a protrusion at its last vet visit. They knew nothing at the time, but called me back when you brought the dog in after leaving the kennel. Apparently, the concern shown by your vet clinic upset you, and you angrily accused the vet of "being in cahoots" with Brickyard Kennel, which is utterly ridiculous. You then refused to accept the vet's diagnosis and offer of treatment. That said, we paid for that vet visit for the sake of customer goodwill, and out of concern for your dog. After we sent you copies of the video and photos, you removed the reviews from other review sites. It would be great if you could remove this one, as well."

"Thank you so much for your kind review! As you know, we love having Max in our "Progressive Day Care" program, for dogs who need a help before going to Day Care on a full-time basis. We are, as you know, so impressed that Max has done SO well, after just a week. At the rate Max is improving, It will not be more than 3-4 weeks before he is a full-time Day Care dog!! We know you have lots of choices when it comes to caring for your dog. Thank you so much for choosing Brickyard Kennel!!"

"I have patiently waited for you to take down this review, but since you have not, I am more than happy to respond. First, let me point out that you sued us in a court of law, and LOST. Badly. We had plenty of evidence with which to defend ourselves, including documentation showing exactly what amount of insulin you wanted us to give your dog. Second, let me say we handle insulin-dependent dogs and cats every single day. We are quite good at it. In fact, I hire specially-trained and educated veterinary technicians and veterinary assistants simply because we want to ensure your pets are getting the greatest care we can provide. You sued us in Third District Court of Salt Lake City for the amount of your vet bills, plus costs. Rather than settle, which is what you assumed we would do, we chose to take the matter to trial. Based on our clearly and carefully documented records, as well as state laws related to the practice of veterinary medicine without a license, the Court found that it was YOU, in fact, who was at fault for your dog'[Member Information Removed] medical issues, because you, and only you, completed a medication authorization form, and included specific dosage of insulin to give your dog. YOU stated how often to give that amount, and YOU signed the form, as owner of the dog, consenting to only follow YOUR instructions. The Court clearly expressed to you that Brickyard Kennel did everything they could, and did nothing wrong. Yes -- we did indeed lower the dose, because it was clearly wrong and would have killed your dog. WE SAVED YOUR DOG'[Member Information Removed] LIFE!!! We are not allowed to use previous consent forms, as insulin doses can change significantly. You were unavailable by telephone. Again, we SAVED your dog' life!! You should have been grateful we caught your error, but you were not. Instead, you chose to blame us for your mistake -- you even told us we "should have just given the dose you gave us." Why would we do that when we knew it would kill your dog?? It is difficult to admit when we are wrong. But I, personally, do it every day, in both my personal and business lives. Nonetheless, in this case, we were not wrong. You were. Sometimes, customers must likewise bring themselves to admit wrong. Now, although you have been a long-time customer, and we have loved having you and your dog with us, this solitary experience has shown us you will never be happy, even after we saved your dog'[Member Information Removed] life from your own error. No business wants a customer who is willing to sue, even after being proven wrong in a court of law. Including us. We wish you luck in finding a new facility for your dog."

"Thanks so much for your awesome review!! Obviously, you know how much we care about your sweet, beautiful dog, [Member Information Removed]!! Always one of our favorites! As you know, we pride ourselves on our customer service, and go out of the way to ensure every customer is happy. So, please remember to always let us know if you have any questions or concerns, and we'll be happy to address them as soon as possible! We know you have lots of choices when it comes to caring for [Member Information Removed]. Thanks so much for choosing Brickyard Kennel!"

"Thank you so much for awesome review! We very much appreciate your feedback, and hope you will continue to keep us informed of any questions or concerns. Margie Owner, Operator"

"Thank you SO much! We are so pleased that Daisy and Jesse enjoyed their stays with us in February, and hope their grooms in March were also well-received. Please let us know if there is ever an issue, and I promise to address it as quickly as possible, because we know there is no better way to improve than with your comments, suggestions and concerns. We sure hope to see you, Daisy and Jesse again very soon. And thank so much for choosing Brickyard Kennel!"

"Thanks so much for your great review! I am so sorry we did not cut your dog's hair short enough, but you can always mention that when you pick up your dog, and if the groomer has not gone home for the day, he or she will happily trim it to suit you. I will put a note in the computer for your next groom, indicating you want it shorter -- you will also want to remind the groomer when you drop off for your next appointment. In the future, if you have any concerns about your dog's groom, please ask to speak to the manager on duty, and we will do our best to address whatever problems you have. We are so grateful for your business, and want to ensure your satisfaction, and that of your dog, above all!! We know you have lots of choices when it comes to grooming your dog. Thanks so much for choosing Brickyard Kennel! We hope to see you again soon!"

"We always love having your dogs with us. Thanks so much for your kind review. Please let us know if, in the future, you have any questions or concerns regarding our services. Thanks for choosing Brickyard Kennel!!"

"Thanks so much for this fantastic review!! We of course adore all of your sweet animals, and are so glad to see them any time. Teddy and Tessa do so wonderfully in day care, and my staff and my children love your sweet kitties. Please let us know if there is anythine we can do for you -- we cannot wait until we see you and your whole family (human and otherwise) again!!"

"Thank you so much for your kind review, and I am so pleased that my staff was able to accomodate you at the last minute. Please let us know if there is anything you believe we need to improve on. Remember, our goal is 100% customer satisfaction. So if you're not happy, we're no happy!! Generally, you will find that because we have such a large facility, it is rare that we cannot accomodate a last-minute reservation. During the winter holidays, and over the 4th of July, however, we recommend reservations at least 1 week in advance. We know how many options you have when it comes to caring for your pets. Thanks so much for choosing Brickyard Kennel!"

"Thanks so much for choosing Brickyard Kennel! We are so pleased that you enjoyed your experience, and hope to see you and your kitty again soon! Please know that all cats that board with us are given lots of playtime outside of their enclosure, while keeping them safe, and away from any other cats that may also be boarding. My daughters spend a lot of time at the kennel with me, and love to hang out in the cattery, playing with and talking to all of the cats! Thanks again for your kind review. Brickyard Kennel is nothing without customers like you! Margie W."

"Thank you so much for your generous review! We enjoy having your dogs stay with us. The best praise we can ever hope to receive from our customers is for your to return again. We appreciate your business, and hope to you see and your dogs again, soon! Make sure when you come that you let the front desk know that you are an Angie's List member, so you receive Boarding Services at 15% OFF!!! Thanks so much for choosing Brickyard Kennel!"

"Thank you so much for your kind words. However, I note that you gave us an overall grade of "B," and hope you will tell us if there is anything we can do, next time, to improve our services. If so, please let us know and we will do our best to follow through. At Brickyard Kennel, we realize how expensive it can be to board your pet at your vet's office. So, we do everything possible to provide extra special care to those pets who are under the care of a veterinarian, as long as it is within our power and skill set. We are always happy to stay in communication with your veterinarian, when necessary, to coordinate any changes in care with the vet and our staff. To that end, Brickyard Kennel employs kennel technicians who are educated and trained in the fields of veterinary technology and veterinary assisting to ensure your pets needs are met. Thanks so much for choosing Brickyard Kennel. We hope to see you and your pet again soon."

"Thanks so much. We were so happy to see Penny again, and appreciate your kind review. Please feel free to let us know if there is anything we can do to improve our services. Thanks for continuing to choose Brickyard Kennel!"

"Thank you so much for your kind words. We are, of course, always happy to see your feisty little guy, Charlie! We're so glad you started to bring him to day care. It has been great watching the change in his disposition over recent months! We enjoy having him, and hope to continue seeing you all. As always, thanks so much for choosing Brickyard Kennel."

"We were so glad to have Marley and Packer with us last month, and your kind review is very much appreciated. Both dogs did great while they were with us, and we look forward to seeing them again, soon. Please let us know if you ever have any concerns, and we will do our best to address them. We know you have lots of choices when it comes to finding care for your sweet dogs. Thanks for continuing to choose Brickyard Kennel!"

"We always enjoy Finnegan and Annwyn when they are with us. Your family have been loyal Brickyard Kennel customers for some time now, and we hope you continue to bring your dogs to us. Please let us know if we need to improve on any of our services -- we always appreciate constructive input from our customers. Thanks for choosing BYK!"