AUTOGRAFF MOTOR WORKS, INC

Can I rate this place 7 stars? If your looking for a mechanic look no further. I had an experience with this auto shop and I will never go anywhere else in salt lake because of it. The story for your reading pleasure:
I took my car in to fix an oil leak. They told me where the oil leak was coming from as well as several other issues that my car had and how much the repairs would cost. Pretty standard. They were not pushy at all and were very straight forward with which repairs where most urgent or necessary. The prices were reasonable and even low when I looked online. Here's the interesting part so bear with me. They replaced my water pump and my timing belt and refilled the coolant in my car. Somehow they forgot to put the cap back onto my radiator. An honest mistake and I get the idea from the shop and other reviews that this does not happen very often at all. My car sprayed coolant all over under the hood and my car overheated. I went into the shop expecting them to be evasive. Without any question they payed for my car to be towed to the shop. They cleaned the coolant off and refilled it for free as they should. He tested the engine several times and cleaned up some of the parts that got coolant in them. He took care of all the damage done to my car. Not only that, but he fixed a spark plug that was misfiring that had nothing to do with the coolant leak and replaced the ignition system, all for free. He also ordered a new crank for my window.  He was very apologetic. 
Not only did the mechanic take responsibility for the mistake, but he went above and beyond what he had to to make it up to me. My car now runs better than it did before it overheated. It is very hard to find a mechanic you can trust, and this autoshop takes the cake and then some. They were honest, straight forward, had great customer service, and did good work on my car. I could tell they really cared about me and went above and beyond to make sure they gave me quality service. 
GO TO AUTOGRAFF! DON"T GO ANYWHERE ELSE :)

They just do quality work and they are really nice people. I can't remember their prices but it is usually a few dollars less than other places.

They're pretty good. I usually go once a year. They never try to sell me anything I don't need. They are pretty reasonable.

LOVE, LOVE, LOVE this place. The staff I worked with are professional and efficient and they got me in and out in a timely fashion. They did a good job on both my older vehicles and did not charge me anything to reattach the plastic cover on my Toyota. If you have had less than respectful and honest experiences at other repair facilities in the past I would highly recommend them. Thank you for the excellent service. If you are going to wait for your repair in the winter I would recommend you dress in layers because the waiting area is in the shop and it gets pretty chilly.

Milt and his employees have always done an excellent job. They diagnose problems correctly and do repair jobs right the first time.

Milton has been super in his service. He replaced the starter in less than two hours from when I dropped off the car. In the past, he has been inventive in his solutions. For instance, when our car door wouldn't open from the outside, rather than replacing the linkage, he found a way to modify the existing linkage so that it would work.

I couldn't find a better mechanic ever!

Gives understandable reliable information. Even when I am told that expected repairs are not needed.

unknown

unknown

unknown

unknown

unknown

unknown

It was good.  A noise developed after the repair and they adjusted it at no extra charge.  It works great and we have traveled a thousand miles.  They have a warranty on parts and service.  They do quick work.  I would recommend them to friends and family.  They are knowledgeable and their quotes were accurate.  They are honest.

unknown

They're excellent. They offer wonderful customer service, and I'd be afraid to take my car anywhere else.

The wife is very happy with the ac working once again and it works better and quieter than it ever did.  I don't think I'd recommend everybody doing what I did as it took some serious research to get the best parts I could for my car.  Milt can explain the pros and cons of doing work the way I did but it did end up saving me over $700.  It also created headaches for the poor mechanic as some parts needed some creative help to get installed.  I am ecstatic to get the car running well again and will continue to use this wonderful shop!

unknown

unknown

unknown

I called Autograff to see if they could get me in.  They were booked but said to call back at 10 to see if there were any cancellations.  Luckily there was a cancellation.  A 29 point check-up was performed and when I picked up my car Milton provided a thorough overview of his inspection.  I was very impressed with the professionalism and detailed explanation of what my car needs were.  Milton also suggested the priority of what should be done first and what could wait.  The one thing I appreciated most, was that I was not charged for anything they did that day.  My vehicle needed a few minor things which they provided free of charge.  I had yet to experience such quality customer service.  I recommend Autograff to anyone with car repair needs.  I feel you will get the most honest and cost effective estimate that can be provided.  I'm hooked.

I've had a few things done and each time there was no issue with any repairs.  They treat the customer right and there are not many places like this out there.  It has been a god send for me to find this place.  Honesty, good prices, great work...what else can you want? 

I can't believe I haven't written a review for Autograff yet!  We've been taking our cars to Autograff since 2010 and have always been extremely happy with their service.  Even though we live in Sandy, we don't hesitate to make the trip downtown for service.  Milton and his team are honest, thorough, professional, and affordable.  They always do a great job and they won't fix something that isn't broken!  When repairs are made, they do an excellent job of describing the work in plain English and give equal respect to me and my husband.  I've lived in four states and they are, by far, the best mechanics I've used.  I give Autograff my highest recommendation.

and pleasantly for much more reasonable cost than dealership.