Anderson Express Cleaners
About us
We specialize in complete home care that meets your lifestyle needs. Offering Residential and Commercial services, our goal is to maintain long term relationship with you by addressing your needs and expectations with personalized customer service. If you have any special cleaning requests, we can take care of it for you.
Business highlights
Services we offer
Commercial and Residential services. Daily, weekly, bi-weekly, monthly, move in & out, deep cleaning & laundry.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 9% | ||
| 1% | ||
| 1% | ||
| 0% |
"I am so sorry this was your experience with us! My heart sank when I read through it. I moved to a new software that was supposed to help with regular surveys and I’m not sure why I wasn’t alerted to your feedback. I have a ticket open with my vendor but one thing is for certain, I’m not going to rely only on these surveys moving forward. I’ll be adding an occasional personal email or text to make sure no one falls into the cracks again. When the needs of a client aren’t being met, we give a couple of choices. First I offer to uptrain the cleaner and personally get involved until service is at the level needed. If we don’t see immediate progress or the client prefers, I then replace the cleaner assigned with someone more suited to the needs. Unfortunately I missed your dissatisfaction until services were terminated. Your last service charge was refunded in part because I wanted you to know how seriously we take our clients satisfaction. I can’t change the breakdown in communication that happened with our system and for that I’m truly sorry. I will however be reaching out to clients with occasional personal emails, separate from our business software to make sure this doesn’t happen again."
The highly professional level of cleaning, be it kitchen, bathroom fixtures and tiles, room dusting and wiping, or vacuuming the carpeting in all the rooms, halls, and stairs, was impressive. Our Victorian house is well over a century old and has many awkward nooks and crannies which are easily overlooked by an indifferent eye. In addition, our abundance of books are repositories of dust, of course, requiring special attention. The team is now settling into a regular pattern where things are rarely overlooked.
Sandra and the team members ask us each time to draw their attention to anything they might have inadvertently neglected. They always react graciously when we point out omissions or ask for greater attention to specific details. In fact, Sandra has called us several times to ask how satisfied we are with the work of her teams. There is an atmosphere of cheerfulness and close attention to clients' special wishes about Anderson Express that my wife and I would describe as their outstanding trademark.
After a bad experience with two preceding cleaning persons, whom we acquired by word of mouth from friends, my wife and I did not know what to expect if we shifted to a professional service. Now, after 5 fully satisfactory appointments we could not be happier to have made the transition. We recommend Anderson Express enthusiastically to the attention of all readers of this review.
Licensing
State Contractor License Requirements
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