Alpine Fireplaces

They fixed it once, then the same problem occurred the next year. They said they would call back to schedule and then never heard from them. Repeated calls are never returned. You have to call repeatedly.

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Very bad communication if at all.  The installation was pushed out weeks at the last minute even though they knew the product, wood stove, was back ordered.  They did not respond to telephone messages or emails.  We paid them as agreed but they by far did not provided the services promised in the timely manner.  The stove came in with an incorrect part and they did not tell me until they were on their way to install, 2 hrs later then promised.  They could not complete the temporary fix because they did not have the correct parts and had to return 2 days later.  The correct parts were delayed but when they arrived they postponed the installation stating the part had not arrived, but yet they forwarded the tracking information from FedEx which clearly showed it did arrive at 2:19pm and the email at 3:38pm stated it was not in yet so the crew was sent home.  We will never use them again, this was our second experience and the first was basically the same customer service.

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The person who answered when I called was super helpful and professional.  He knew what he was talking about.  Also, I thought it was great of them to take the time to help me over the phone for free before sending out a service tech that would have cost me money. If my fireplace does ever need servicing in the future, I will definitely call Alpine Fireplaces. 

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We called the week before Christmas and they came out shortly after that. The amazing thing was that we were never charged for the house call and I guess it was an easy fix but what a true blessing for my mom.

Alpine told my wife that a valve in our two year old fireplace (purchased and recommended through Alpine Fireplaces) was not working and that it would cost $800 to replace it! Not knowing how long this new "valve" will work, my wife and I are opting to purchase a new fireplace through another company - we think it will save us money in the long run rather than spend $800 every two years with Alpine Fireplaces!!

See above comments, but he did take the time to show me how to turn the gas off and on and set other controls, as I had no documentation... and there were some NOT so obvious ways to use the controls.
Very pleased.

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he did a great job, would recommend them..

They did great work and went above and beyond what I expected.  The finish product looked great and they were very professional while in my home.  They even took extra steps to ensure they did not make a mess in my home with the work they were doing.

I was so impressed and happy with the installer Nate, professional, quick, and knew what he was doing. I love the end product, the only reason I did not rate this as an A is the response time of phone calls, and it took 6-8 weeks to get the work done! Otherwise very satisfied

After tearing out a brick fireplace and framing for a gas fireplace, a new gas fireplace was installed and hooked up to existing flu.  The fireplace is controlled by a thermostat and now does a great job of heating our basement.  this system is so much better than what we had.  Thanks Alpine!

It took a while to get a phone call returned so the responsiveness was not as great but the technician who came to service the fireplaces was great and knew his job very well.

See above.

Excellent

I called Alpine Fireplaces on about 12/10/12 and was disappointed to hear that their first available appointment was 1/2/13.  I took that appointment and the service technician arrived at the appointment time.  He spent approximately 45 minutes cleaning and repairing the fireplace.  He completely took it apart to clean and I don't think the fireplace has ever looked or worked better!  He was very efficient and the price was extremely reasonable.  Overall we are very, very happy with the work.  

no problems