ABRA Auto Body & Glass - Murray

Happy with results

Great, car was completed in two weeks, they informed me of the process. Great customer service.

I took my car here because it is a "preferred" shop by my insurer.  The drop off and estimating was efficient and professional.  I liked the progress reports and pictures and the lady I dealt with was very nice, professional and efficient.  In the course of the body and paint work I was informed that my car also needed a new starter and a couple days later new cross bars, both unrelated to the accident.  I happened to be fishing in Alaska at the time and after getting a quote told them to proceed with the additional work.

When I picked up the car it generally looked good.  However, upon close inspection the aftermarket replacement bumper had an injecting mold seem that was painted over instead of quickly being sanded down.  Additionally, I was charged a fair amount more for the additional work to replace the starter.

The shop, reluctantly, buffed the seems in the aftermarket bumper to make it satisfactory.  It is a 15 year old car so I was ok with just an ok job.  I would not have been ok with a new higher end car.  The shop also negotiated a slightly lower charge for the starter, but still more than the quote.

Overall, the shop did an ok job on the work, not great attention to detail.  The lady I dealt with on the phone who kept me informed on the process was excellent. I did feel a little taken by the extra work costing a fair amount more than quoted.  I left satisfied, but will not be returning.  With so many body shops in Salt Lake that are not franchises of a national chain I will opt for an independent shop that gets good reviews.

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Somehow my front grill and underside had become detached from my Prius. I went several places for estimates but Abra was recommended by my insurance company. Abra was the highest priced estimate but I felt would do the best and most thorough job. Their shop and waited area was very clean. Moreover the gentleman that worked with me was excellent at explaining everything that needed to be done, time frame needed, etc. They were extremely timely and very professional. When I went in, as scheduled, a car was waiting for me to use for the few days that it would take for the repair work. They would text and call to update me on the progress of my vehicle and it was done ahead of schedule. That is truly a rarity!! It was excellent in the quality performed as they had to paint besides repair. Moreover they returned my vehicle to me totally washed and cleaned. A very nice touch!! I would recommend and use them again.

Someone backed into the left front fender and bumper of my 2011 Escape Hybrid. Of course they didn't leave a note. My insurance company recommended Abra.They were the lowest of three bids I got which ranged from $1,800 to $1,000.
On 12/26 Brian Johnson gave me a ride across town to drop me at my other car and took my Escape back to the shop. He said they were busy, thanks to recent heavy snowstorm and my car should be done the first of next week.
He called me several times to let me know how things were going (including letting me know that they found an additional small problem but that it's cost could probably be offset in another area.)
I got a pleasant surprise when Brian called to let me my car would be ready to 12/28. He could pick it up around 5:00. That time wouldn't work for me. He said he'd see what could do. He called right back to say he could get my car by 3:00. That worked just fine.
I picked up my car and the repair is completely invisible. The car was washed and an cleaner that when I left it.
Best of all: The cost was less than the original bid.

I went to Abra Autobody & Glass after I hit a deer and messed up the front of my car. They were courteous and did a good job fixing the car. The estimate was close to final cost.

Our insurance company recommended this company to us. I had a little problem with them, saying when the work would be done.