Bernies Plumbing & Heating Co
About us
Owner-Operated. No subs. Charges by the hour. No travel charges. No service fee.
Business highlights
Emergency services offered
45 years of experience
Services we offer
Plumbing, heating & air conditioning.
Amenities
Emergency Services
Yes
Reviews
4.817 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 6% | ||
| 0% |
Showing 1-17 of 17 reviews
Kathryn S.
Aug 2020
When I thought I had a water pressure problem, I was worried. I called Bernie’s. Glenn answered and said he was in the vicinity and would come as soon as possible, which he did. I appreciated his pleasant personality and kindness for not making me feel like a dumb bell for getting panicked over what turned out to be a small issue. He replaced the faulty part but then refused to be paid for it! He also adjusted my bathroom sink stoppers to function more efficiently. I will gladly recommend Bernie’s to others. I appreciated his honesty and outstanding workmanship.
Heidi S.
Jan 2018
Great! I have used Bernie"s Plumbing and Heating for all my repairs in the past 3 years. He has been wonderful to work with and his prices very fair. I have had a few emergency with my home and I have received prompt service, he makes you feel as though he really cares about the inconvenience that you are facing. I like that in those that I hire. Thank you Bernie.
Response from Bernies Plumbing & Heating Co
"It has been a pleasure to help you in your times of need. Flooding from leaking water heaters is not fun, glad I could talk you through the step to avoid a disaster. A home that is hot during the summer months is not comfortable. So happy that we could easily repair your air conditioner and get your home cooling again."
Brooke M.
Oct 2017
Glen was quick and fixed the problem and was friendly !
Response from Bernies Plumbing & Heating Co
"Glad I could help you resolve your plumbing needs without a big expense and able to get you back to work. Please let me know if I can help in the future."
John T.
Apr 2016
unknown
DeLynn D.
Dec 2013
I had a toilet overflow 3 times in 2 days. He ended up replacing the toilet with a new one that would never overflow because of its design. He also fixed a minor problem with another toilet while he was here. The new toilet was $400. He recommended a disaster clean up service who came and gave a bid that I did not go with and did not like.
Response from Bernies Plumbing & Heating Co
"Thank you for your business and hope if you need further help you will call me. You were very pleasant to work with also."
Patricia C.
Jun 2013
We chose Bernies Plumbing for the best phone estimate to replace the valve that controlled the sprinkler system that was about 4 feet deep. When excavated, we found that the galvanized pipe had to be replaced. The part that had to be trenched was covered with sod after completion. Most of the line was pulled underground so it didn't disturb my garden. I've been told by other plumbers that it takes skill to pull through a new line that distance, so I think I got a great deal.
Response from Bernies Plumbing & Heating Co
"Thank you for you business. I try to complete work without doing more damage than necessary. It was my pleasure to help you and look forward to helping you again when needs arise."
HEIDI E.
Mar 2013
It went great. Glenn is great guy to work with. He is very fast with his response time and is very honest.
Response from Bernies Plumbing & Heating Co
"Thank you for you business, look forward to helping you again"
Barb S.
Nov 2012
I called Bernie's and reached Glen--who immediately made an appointment for the same day. He arrived on time, and had completed the job within just a few minutes! I would recommend Bernie's. They also came in $20 below the other plumbers I called.
Roger S.
Nov 2009
Glen came the next day, after his regular work day, instead of three days later as we had agreed. He fixed the problem and checked the other hose under the sink. The whole thing took 15 minutes. The problem was simply that the handyman hadn't tightened the connection after installing the cold water hose. Glen charged $88, which did seem high to me for 15 minutes work, but we felt it was worth the peace of mind. I had mentioned that I also wanted the dishwasher hose checked, but I had mentioned it as kind of an aside, rather than putting any emphasis on it, so although that didn't get done, I didn't grade him low on that. He knows what he's doing and I think went out of his way to come as soon as he reasonably could. I told him that we had chosen him from Angie's List after reading the reviews on him, including the negative one. The next time I need plumbing work done I'll get a cost estimate from him and another plumber who also does good work.
Response from Bernies Plumbing & Heating Co
"We charge hourly, have a minimum hour charge for work. We have travel time also built into that hour. I have always been good about doing an extra repair even if the time is over the hour charge. Thank you for your business and hope that you will give me another chance to help if the need arises."
MICAH O.
Jul 2008
Very bad.
Response from Bernies Plumbing & Heating Co
"This member is not telling the total truth. Yes, I missed an appointment because my father was dying from cancer and it was very overwhelming. When I got to the home, he took me to the basement and showed a water valve that controlled the sprinkler system. It was tight against the basement wall and would have been expensive to replace. I explained to him that I could tighten the packing nut with a special tool that I have. He said that he would be happy if I could repair the valve without replacing it. It is true that it took me 2 minutes to repair the valve but I spent 15 minutes explaining the options. He also had sprinkler problems and I told him I could do the work but would rather refer him to a sprinkler person. I gave him the name of my sprinkler guy which he called and had do the repairs thus saving him money. He deleted that from his response. I have a minimum service charge and thought that I was nice giving him a $20.00 discount. I spent another 45 minutes going over his heating system and possibility of adding central air. I would never have done the work without him giving the permission before hand. It was interesting that just a couple months ago he called me to come and do some other plumbing repairs to his home. I choose to not go back and do more work for him because of his dishonest report posted here. I couldn't understand why someone who was so unhappy with my professional work would call again. I could have done the sprinkler repairs for him and not saved him money by referring my friend. I have many happy and satisfied customers who continue to use me and refer me to their friends. I would also be understanding of another's concern for a family member with medical issues. I guess that I should have charged him the $80 so that he would have been happier. I think that the other reports in my profile speak for my character and professional knowledge of my profession."
HEATHER N.
Dec 2006
Job 1: The plumber, Glenn, was wonderful. Not only did he come on time, but he was clean, organized, and friendly. He completed the entire job in less than 20 minutes. I will definitely use them again! Job 2: Glenn squeezed us into his full schedule and came over when he said he would. He not only fixed the leaking faucet but helped us procure a key for our sprinkler/water box so we could drain the system and avoid leaks in the future. He was thorough, friendly, and efficient. I will continue to use Bernie's Plumbing in the future.
Response from Bernies Plumbing & Heating Co
"Thank you for the opportunity to help you. Thank you so much for the many friends that you have and continue to refer. You have been a very loyal customer."
CHRISTOPHER P.
Oct 2006
Awesome - I was a little doubtful when I saw all of the glowing reports, but thought we would give him a try and he did a great job. Bernie apparently is retired and it was his son who did the work. He arrived at our home within an hour after we called him, with a new water heater and the bill was exactly what he quoted us - even though he had to remove a water softener to put the water heater in. Thanks for the recommendation!
Response from Bernies Plumbing & Heating Co
"Thank you for the opportunity to be of service. If needs arise again, hope you will call me"
George F.
Jun 2006
I hired this company to come out and fix my leaky shower. He didn't even charge me for that. We had a seriously bad plumbing problem. He was able to pinpoint the problem right away and fixed everything in a timely manner.
Homeowner
Jun 2006
Bernie's plumbing finished the plumbing in our bathroom. I would recommend this company to my friends and family. They are hard working and trustworthy. I have had no problems with the work that they completed.
Homeowner
Jun 2006
They were very dependable. When the job was completed, they made sure to follow-up and return to make adjustments to the job if needed.
Homeowner
Jun 2006
He's very dependable. His prices are reasonable. He is also very nice. We are repeat customers.
Homeowner
Jun 2006
I feel they did a great job. I have used him before and he does a wonderful job. This company is honest and very busy, but I feel they were worth the wait for the work that they perform.
Licensing
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FAQ
Bernies Plumbing & Heating Co is currently rated 4.8 overall out of 5.
No, Bernies Plumbing & Heating Co does not offer free project estimates.
No, Bernies Plumbing & Heating Co does not offer eco-friendly accreditations.
No, Bernies Plumbing & Heating Co does not offer a senior discount.
Yes, Bernies Plumbing & Heating Co offers emergency services.
No, Bernies Plumbing & Heating Co does not offer warranties.