Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
Barbara W.
07/2010
satellite tv service
 + -1 moreHorrible. Customer service at Qwest and Direct TV is the worst of any company I have dealt with. I spent 1 and 1/2 hours on the phone trying to sort it out and got shuffled back and forth between Qwest and Direct TV. I then tried online chats with a live person to no avail If you have a choice of providers (which I don't) I recommend anyone but bundling with Qwest. I was also assured I would get a survey requesting feedback but because the chat included negative comments about Qwest's customer service I did not get one.
Description of Work: Qwest turned off my direct TV for non-payment yet my account shows a $53 credit. They submit the bill to my bank which is then paid automatically. They over-billed me and the bank paid, therefore a credit. The department responsible for turning my service back on is not open. They turned off the service after the billing departments business hours and direct TV will not turn it back on without authorization.
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Contact information
unknown, Park City, UT 84098
http://www.qwest.com/Licensing
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Service Categories
TV Service - Satellite
FAQ
Qwest is currently rated 1 overall out of 5.
No, Qwest does not offer free project estimates.
No, Qwest does not offer eco-friendly accreditations.
No, Qwest does not offer a senior discount.
No, Qwest does not offer emergency services.
No, Qwest does not offer warranties.
Contact information
unknown, Park City, UT 84098
http://www.qwest.com/