"Thank you for sharing your experience and giving us the opportunity to improve. We take allegations of misconduct very seriously. Any such claims are always investigated. We perform background checks on all technicians to ensure the highest level of integrity. I'm sorry to hear aspects of our service did not meet your expectations. You mentioned concerns about the agreement length, appointment notifications, and the rodent remediation quote. Our agreements outline the length of service at signing, and a copy of your signed agreement can be found through your customer portal. We provided notice for most of the visits, but I did notice one where we didn't, and I've reached out to IT to prevent this from happening again. As for your rodent concerns, I want to acknowledge how stressful it can be to deal with potential infestations. Our inspection team noted activity in your attic and provided a recommendation based on the size of your space, the level of activity, and long-term prevention. That said, I completely understand that comparing options is part of making an informed decision. It sounds like another company provided service, though their findings seemed to differ from ours. We always aim to be thorough and transparent in our assessments. Since you're still in an active agreement, we'd love to ensure your service meets your needs, whether that's scheduling a follow-up with a manager or discussing alternative options. Please reach out at 866-671-2066 or chat with us on our website https://saelapest.com."

"Thank you for sharing your feedback. We really appreciate you taking the time to reach out, and I'm sorry you experienced any frustration. About your cancellation request, as soon as we received your message we got back to you with the next steps, explaining that our cancellation process requires a phone call. We also tried reaching you several times by phone. Although we didn't get a chance to speak directly, we went ahead and completed your cancellation to show our commitment to your needs. Regarding your service concerns, with our quarterly service, your treatments are set every 12 weeks. This is intended to provide consistent coverage, which sometimes means you might receive one extra service in a year. I understand that might have been a bit confusing, so we've refunded your last two services as a courtesy. As for appointment notifications, our records show that reminders were sent in advance. After reviewing the details, we also confirmed that our technician knocked and texted before servicing your home on January 15th, following company protocol. That said, we appreciate you bringing this to our attention! If you ever have questions about reservices or rescheduling, we're always happy to assist. A branch manager has reached out to follow up on your experience, and we'd be happy to discuss your experience further. We value your input and hope this message helps rebuild your trust. Please feel free to give us a call at 866-671-2066 or chat with us on our website www.saelapest.com."

"John, thank you for the review! If there is ever anything more we can do for you, please give us a call. We want to make sure you are taken care of and we are always happy to help!"

"Thank you for the fantastic review! We?re grateful for your support and are happy to know you?re satisfied with our pest control service."

"We appreciate your 5-star rating! It means a lot to us and helps us continue to provide excellent service at Saela Pest Control."