Lowry Overhead Door
About us
Lowry Doors was founded on the principles of integrity and honesty over 60 years ago. While garage doors and openers have changed over the years, our values remain. Our goal is to provide professional services at a fair price to help our customers enjoy the safety and security of well maintained garage door.
Business highlights
Services we offer
Amarr, Clopay, Genie, Hass and more. Installation of new Garage Doors and Openers, Liftmaster, Martantec, Martin, Raynor, Repair for commercial and residential garage doors and openers. We service all brands, Wayne Dalton, both residential and commercial. Amarr Platinum Dealer LiftMaster ProVantage Dealer
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 7% | ||
| 7% | ||
| 2% | ||
| 0% |
"Thank you for your review. I sincerely apologize for the experience that you had with our company. Our records indicate that another technician did go back out to your home to address the problems. If you are still having problems with your door or need any further assistance, please let me know. Again, please accept our apologies, and we thank you for taking the time to review our company. Sincerely, Jennifer Alonso - Office Manager"
They came and gave me an estimate and I paid half the bill upfront on 1-4-16. I was supposed to get a call to schedule the install, never got the call, I had to call them to schedule.
The installers arrived as scheduled on 1-18-16 and installed the door just fine, except for the gap at the bottom of the door and a bigger gap at each end of the door and the 27 scratches all over the outside of the door (most of which were down to the metal). I was told that when it warmed up the gaps would fill in – wrong. They came back and put a bigger seal across the bottom and that worked good. They gave us touch up paint for us to repaint the scratches.
Received past due notice on 3-17-16 after I left 3 messages to make the payment and never received a call back and never did receive a bill from them, just a past due notice where they were charging me interest.
Finally got to talk to Jen, she removed the interest charges and took my payment, she was going to send receipt showing paid in full. I didn’t receive it. Called a week later, the girl that answered the phone was going to mail it that day,I never received it. Called again a week later, the girl that answered emailed me the wrong receipt. Jen then got on the phone and tried to tell me that the amount I wanted the receipt for was without the interest. I told her that was wrong, because the amount without the interest was the $1422.00 that I have an original invoice for, I just wanted a receipt showing that is what I paid. They finally emailed me a corrected invoice showing balance due zero.
The work was OK, but I am overly disapointed in the communication from this company. There were 4 or 5 times they were supposed to call me and they never called me back. I shouldn't have to call them to schedule the install or call 3 times to pay the balance on my bill and then call another 3 times to get a bill that shows paid in full.
We decided to have the service performed on an emergency basis. When I called him back, I was amazed that he arrived at our house less than 10 minutes later! He was polite and easy to communicate with. I was sure that I would have to pay $$$ to replace the garage door and it was making me sick. He got right to work, and before I knew it, he was knocking to let me know he was finished. He replaced both cables and there was only a nominal additional charge for the parts. Honestly, to someone not very mechanically minded, he seemed like a magician. The garage door is working great and I couldn't believe that it could be fixed so quickly and cheaply. I was very grateful for his honesty as he observed that other than the worn cables, our garage door mechanism is in great condition for its age. The last garage door people I had out here told me that I should think about replacing it (at high expense) as it might fail at any time. In short, my experience with Lowry Doors could not have been better. I was so pleased and grateful.
Licensing
State Contractor License Requirements
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