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Captain Electric, LLC dba Captain Plumber

Basement Remodeling, Drain Cleaning, Drain Pipe Installation,

About us

Electrical service company. Residential and Commercial. Lifetime Guarantee on all workmanship. A+ Rating with Better Business Bureau. Licensed & Insured

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

ELECTRIC CONTRACTORS, MAIN SERVICE AND BREAKER PANEL REPAIRS AND UPGRADES, LIGHTING FIXTURE & CEILING FAN INSTALLATIONS, TROUBLESHOOTING, NEW CIRCUITS, GROUNDING SYSTEMS, WHOLE-HOUSE STAND-BY GENERATORS, ELECTRICAL SAFETY INSPECTIONS. NO JOB TOO SMALL. ***Now Offering Plumbing***

Amenities

Warranties
Yes
Senior Discount

15%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.420 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
10%
3
5%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.5
value
3.7
professionalism
4.6
responsiveness
4.8
punctuality
4.7
Showing 1-20 of 20 reviews

Crystal T.
05/2017
1.0
electrician
  + -1 more
Only an assessment was done, for which they charged me $258! The dispatch fee is $59 and this is not reduced from the cost of work done like most companies do. Further $199 was charged to troubleshoot! I've never had this in my life. Troubleshooting is generally included in the dispatch fee based on my experience with contractors. Outrageous! Lastly, the bid for rewiring the garage and replacing the bathroom fan was another $652 which is incredibly high.
Description of Work: Rewiring of garage outlets. Bathroom fan replaced

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$258

Erika T.
04/2017
5.0
electrician, lighting
  + 0 more
Great! Marcos and Carl were professional, thorough, and completed the job, which ended up taking 8 hours as I kept adding things for them to do.
Description of Work: Trouble shot basement lights that kept going out. Replaced traditional can lights throughout entire house with LED incl dimmer. Installed hanging ceiling lamp including new switch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Joyce W.
09/2015
5.0
electrician
  + -1 more
unknown
Description of Work: Replaced bad socket, installed two 20 amp outlets, installed one reg outlet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$555

Scott M.
02/2015
5.0
electrician, lighting
  + 0 more
unknown
Description of Work: We got a new whole house 20 KW Generac Automatic transfer switch generator installed along with a flood light on the side of the house; two dimmer switches; and two timer switches so the outside light go on and off automatically. |The generator had a natural gas line run to it and it will also run on propane as a back up. Their installation costs were about average for the generator installation service. It may seem expensive but it is well worth it for the outstanding service and the capability of the automatic switching to the generator with a power outage. The generator runs the whole house including the AC. They also came out to Tooele for no extra cost, unlike some other companies that charge extra.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5

Art B.
10/2014
4.0
electrician
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,300

Rick G.
05/2013
5.0
electrician, lighting
  + 0 more
Great service! Showed up on time and finished the job as required. He was friendly and worked until the job was complete. He made certain not to damage existing wall plaster which we really appreciated. When he left, we had wonderful new lighting in our front room - you couldn't even tell he had been there. The bathroom fan works great and the whole family is happy. I would recommend Captain Electric to anyone that wants the job done on time and within budget.
Description of Work: Captain Electric installed track lighting and a bathroom fan.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Joergen P.
01/2012
4.0
electrician
  + -1 more
They were very attentive. They did a good job. They were a little bit high-priced. I don't know if I would use them again in the future; I would probably get more bids.
Description of Work: I used Captain Electric to replace the outside electrical service.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$2,600

Carol W.
08/2011
3.0
electrician
  + -1 more
Replaced "fuse" (switch) box with different type, and did not relabel the new switches to correspond to the old, so I don't know which is which. Also, the new panel is larger than the old, and shows beyond the framed picture that hid the old panel.
Description of Work: Replaced "fuse" (switch) box with different type, and did not relabel the new switches to correspond to the old, so I don't know which is which. Also, the new panel is larger than the old, and shows beyond the framed picture that hid the old panel.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Teressa F.
11/2009
5.0
electrician
  + -1 more
They told me upfront the charge for making a service call $75. It was applied to the work. The guy that came was professional, nice, well groomed. He diagnosed the problems. Had parts in his truck. Completed the work in a couple of hours.
Description of Work: Replaced bad electrical outlet, replaced bad switch, replaced remote control for light

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jennifer S.
10/2009
5.0
electrician
  + -1 more
When I called, I was given a time for the very next day. He was here on time. Since I work from home, one of my concerns was making sure I had as little downtime as possible while he worked. (I had virtually NO downtime at all!). He did a fantastic job. I was expecting that he would have to route some of the cable outside the wall (and have it visible), and he managed to do it all from the attic and in between the walls. So it came out better than I had expected.
Description of Work: I needed a phone/DSL cable line re-routed and a new jack installed in my home office

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$314

Kevin F.
08/2009
5.0
electrician
  + -1 more
They showed up on time. And wore covers on their shoes (very professional). Ran into a few problems during the routing, but found a solution rather quickly. They were done within a few hours.
Description of Work: Ran new low voltage wiring (Ethernet) from an upstairs room to a downstairs room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$602

Alden T.
07/2008
2.0
electrician
  + -1 more
The light ceased to work. I tried a new bulb. It still did not work. I called Captain Electric. They set an appointment and came as the time-range was running out for the appointment. They took apart the light fixture and told me that the problem was that the socket for the bulb had broken off inside the fixture. The charge for all this would be $233 plus the cost of the new fixture. They would order a new socket and return and repair it for no additional charge. They did return and try to replace the socket, but then they said that the problem was that one wire of the two-wire cable had been compromised. There was power to the "hot" lead, but the ground wire was broken. The only solution was to bury a new cable between the light fixture and the transformer. They wanted $1,300 to do that work. I told them to forget it. This is the second experience that I've had where Captain Electric has failed to complete a project that they started for me. They still charged me the $233.
Description of Work: They were to fix a sidewalk light that uses a 12-watt bulb. They did post-quote diagnostics that supposedly revealed that the problem was a broken underground wire. They wanted an additional $1,300 to bury a new 30-foot wire. I hired a handyman to bury the cable instead. Captain Electric agreed to return and do the hookup at no additional charge if I got the cable buried. C.E. left cable for me to bury. They charged me $233 for what they did (and did not do). This is the second time that Captain Electric has failed to solve a problem for me.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$233

REBECCA S.
09/2007
5.0
electrician
  + -1 more
It went very well. I tried to get another electrician to come and they never returned my call (2x). Captain electric sent out someone the next day. they came in the time window given, and they put booties on their feet when they came in the house. We agreed on a price and they stayed until the work was all done. I have used them twice.
Description of Work: Replace some lights, replace 2 switches, bury an electrical line, fix my doorbells, and electric lock on my front gate.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

NANCY B.
06/2007
5.0
ceiling fans, electrician
  + 0 more
They did the job properly and everything was done neatly and up to my standards however they were very expensive. I really felt that they could have lowered the price for the type of project that was done. I can say that they were personable and courteous.
Description of Work: They put in a new circuit breaker box for my 3000 square foot home. They also installed a fan in my bathroom with two switches.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$400

TROY N.
06/2007
5.0
electrician
  + -1 more
I was very impressed that they came out right away and it was late at night. They were very professional and didn t overcharge me. The service was fantastic and I would very highly recommend them.
Description of Work: Captain Electric fixed my electric system because my power went out in the middle of the night. I don't understand what they did but it's fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

John C.
05/2007
5.0
electrician
  + -1 more
From the first call to nice reception girl to competent young man and then additional competent young men (because of complexity of adding the panel) all the way thru, very good. Clean, polite, on time, flexible. Impressed with how considerate they were of myself and my home. Also have a price list and they show you exactly what they are doing and where it fits on the list so what it costs and why. BUT, and this is the only but: I think that there should be price breaks since there were so many jobs in one place and at one time. The prices for each job would be the same if they came to do just one job. So there should be a discount since they are already here.
Description of Work: New service panel, replace several light and ceiling fan fixtures, add 220 plus a 50 amp panel to workshop area, add an outlet.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

GAIL J.
12/2006
5.0
electrician, lighting
  + 0 more
Very well. They put out their own doormat and put booties on over their shoes. They would have covered the carpet, but I had already done so. They quickly assessed the job and gave me the total price. It sounded good, and they did the work...very quickly. They knew what they were doing, and answered any questions before I even needed to ask. They price the work before they do the job, and that's the price you pay regardless of the time it takes.
Description of Work: They changed out three hanging chandeliers, checked the dimmer switch connection on one, and fixed 3 outlets that didn't always work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$425

ERIC S.
10/2006
5.0
electrician
  + -1 more
I was impressed that they would suggest other alternatives that might be better for me rather than simply taking my business. So while I didn't end up using their services, I would in the future.
Description of Work: I was going to have a new cable line run to my basement. After giving a quote, though, they made a couple of other suggestions that would be cheaper than running a line.
Rating CategoryRating out of 5
Yes, I recommend this pro

ALICE B.
08/2006
5.0
electrician
  + -1 more
Ed was friendly, courteous, punctual, and struck me as a pretty knowledgeable guy. He wasn't overwhelmingly happy about running new wires in the kitchen because it would involve trenching the outside walls, which is more of a handyman/contractor thing. So we've hired someone else to finish that up - but the work he did was competent and high-quality. Would definitely hire him again.
Description of Work: Grounded the house (1939 original), put in a new circuit breaker box, new meter, and new switch. Ran new wires to upstairs of house and grounded plugs in several rooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

06/2006
5.0
electrician
  + -1 more
I know for a fact that I would hire Captain Electric again if needed. I have already made plans to have them do some work for me in the future. I feel that I would recommend them to others.
Description of Work: He installed a 2 new chandeliers in the dining room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

    Contact information

    1510 W 400 S Ste 3, Orem, UT 84058

    http://www.captainelectricutah.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Basement Remodeling,
    Drain Cleaning,
    Drain Pipe Installation,
    Water Filtration and Softening,
    Water Heaters,
    Plumbing

    FAQ

    Captain Electric, LLC dba Captain Plumber is currently rated 4.4 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Captain Electric, LLC dba Captain Plumber accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Captain Electric, LLC dba Captain Plumber does not offer free project estimates.
    No, Captain Electric, LLC dba Captain Plumber does not offer eco-friendly accreditations.
    Yes, Captain Electric, LLC dba Captain Plumber offers a 15% senior discount.
    Yes, Captain Electric, LLC dba Captain Plumber offers emergency services.
    Yes, Captain Electric, LLC dba Captain Plumber offers warranties.
    Captain Electric, LLC dba Captain Plumber offers the following services: ELECTRIC CONTRACTORS, MAIN SERVICE AND BREAKER PANEL REPAIRS AND UPGRADES, LIGHTING FIXTURE & CEILING FAN INSTALLATIONS, TROUBLESHOOTING, NEW CIRCUITS, GROUNDING SYSTEMS, WHOLE-HOUSE STAND-BY GENERATORS, ELECTRICAL SAFETY INSPECTIONS. NO JOB TOO SMALL. ***Now Offering Plumbing***

    Contact information

    1510 W 400 S Ste 3, Orem, UT 84058

    http://www.captainelectricutah.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM