Aspen Blinds & Drapery

Love spring local shops and these guys are as local as it gets. They provided great service even during a pandemic and my roller shades look awesome.

We had roller shades installed in our home. We paid a little over $8000. Just to find out the person who installed them incorrectly, was a newer addition to the company. We had a hard time initially trying to figure out what we actually wanted to do. Angela, the sales associate seem to be very nice but did lack communication skills. I notice she became agitated when I couldn’t make up my mind. It’s a large purchase, you know? Anyway after we decided to go with them and they took our money Upfront, the installer was a 20 year old kid that spent 10 hours in our home installing these roller shades. And a couple of days later we noticed major issues with them. We contacted Angela back To Let her know we were having issues. She stated, that the installer was sick and could get them fixed ASAP when he came back to work. Supposedly he was the only installer, from what I understood. Meanwhile we also purchased dust covers for $905.50. But 24 hours later we contacted the sales agent to let her know we needed to cancel one of the rooms, but she said it was too late they were already in production and being custom-made. I contacted The owner, and it all went downhill from there. Almost 3 weeks later we still do not have our dusters and we have shades that were installed incorrectly. The owner blamed it on COVID-19. But then I was told by Angela, the sales associate, the company was very small and they didn’t have any other installers. But After paying so much money we just decided to cancel out the dust covers all together for our shades Because nothing was getting done correctly and in a timely manner, you were honestly frustrated and just wanted to go with someone else because they had no idea and the desk covers we’re going to actually arrive. We were sick of the runaround. We were told that we could not get our money back for the dust covers, so we feel tricked into purchasing something that was not guaranteed customer satisfaction with this company. There are a lot of other things that happened in the interim of all of this. The sales agent made remarks about the owner a few times, stating he was very hard to To work for that’s why he had a few employees. She also noted that his wife, Kierstin was a bit overbearing. I’m not sure what’s going on with this company. But all of their company drama should have nothing to do with their clients. Geoff Larson Sent me some pretty nasty emails because I was unsatisfied with what they had done so far. They don’t tell you initially that you cannot have your money back if you are dissatisfied. They only tell you that after the fact. I don’t suggest that anyone go with this company. I also found out that photos they have use to advertise their business comes from the Internet and not from actual jobs they’ve done. Also a lot of the five star reviews come from some employees, friends and family. It took me a bit of digging, but now I can see it as I’m connecting the names and family members. They don’t tell you initially that you cannot have your money back if you are dissatisfied. They only tell you that after the fact. I don’t know what kind of issues this company has, but obviously there’s some big ones. Especially when the owner argues with customers over Google reviews and then turns around and deletes company feedback to those folks. Mr. Larson even went as far as to harass me on my YouTube video containing a review about his company and showing the blinds that we purchased that were horrible. There is an attorney Who has seen the blinds, and the comment made to me that was utterly creepy. This guy is very creepy. Telling me he wanted to be friends with me, to keep going with my review. ? He eventually deleted that comment too but not until I snapshot it. It was obviously a fake account. Because it disappeared quickly. I let Mr. Larson know, that I did not want him anywhere near me or in my home. He was insistent on coming to my house, to finish up the job that was not done in the first place. This guy sounds Psychotic! Do not let him in your home. The way he treated me was deplorable! It’s funny how he avoids my husband though. It tells me something about the so-called business man- owner. Please just be leery of who you hire and who you let come into your home. Also they take all of the money upfront. That is another indication that maybe something is not right. They also charge a high percentage if you use a credit card. They want cash or check only. That is another deciding factor when considering doing business with somebody. They try to convince you not to use a credit card so that you cannot do a chargeback, I should’ve seen this coming . They try to convince you to not use a charge card by charging you a high Percentage to charge your purchase. Trust your instincts and go with someone else. I should’ve done that initially as soon as the sales associate started complaining about the owner and his wife. I should’ve known better. You can check out my YouTube video, just go to YouTube and put in Aspen Blinds And Draperies review. I actually take you through my entire house and show you the problems with these blinds. It’s been over three weeks, almost a month and they are still not fixed. They delivered dusters to my door that they were supposed to install. Even after I told them over two weeks ago that I did not want them. They had fed ex drop them off at my house. Just don’t use this company for your own good. Sorry I have to post this review. The owner was not even Nice or apologetic for all the issues we have had with them. This is not what people want when they hire a company to do a job. I don’t need free, all I wanted was what I paid for. That was too much to ask apparently! Please check out my YouTube video so you can see exactly what I’m talking about with the roller shades that we had issues with just a couple of days after they were installed. [*** Link removed ***]

I am so glad I chose Aspen Blinds for my new window coverings. I had an idea of what I wanted and a price range of what I could spend. Dillon and Geoff not only gave me great options and recommendations but also stayed within my price range. I initially chose Aspen Blinds because they are a locally owned family operated business, and they certified to sell Hunter Douglas which is also a local company. I loved the fact that all the products are made right in Salt Lake City, not to mention how quick it makes the process. Communication was timely as was the installation. I went with Hunter Douglas Duette Architella for their energy efficiency and room darkening capability. Its a great investment especially during the winter when the cold outside air chills our rooms with larger windows. After my blinds were installed Dillon called a few weeks later to make sure we were happy. Great customer service along with a great product. Will definitely be referring family and friends!

We contacted Aspen Blinds to install shades into our newly built home. Before contacting Aspen Blinds we had visited a Hunter Douglas showroom in Salt Lake City but were disappointed by their prices and the extra installation charges for installing in southern Utah county. We liked that Aspen was local to Utah county and their prices were substantially lower than our first quote. They even threw in a free standard blind for our laundry room (where we didn't want to spend the money on the more expensive shades).
I really liked that Kerstin came right to our home to show us color options and product samples. It's so nice to be able to see the shades and fabric actually up against your windows instead of trying to imagine them while in a showroom. I also liked that there was no pressure to buy. Even though we ended up going with the Hunter Douglas shades that we had originally picked out, Kerstin was happy to help us explore some more budget friendly alternatives.
The shades that we ordered were installed within a couple of weeks (before we moved in) by their installer who they claimed was a Hunter Douglas master certified installer. I don't know exactly what that means, but they did a great job and everything looks beautiful :)
Aspen Blinds was friendly, responsive, had good prices and did a great job installing our blinds. I have already recommended them to friends (who had similarly positive experiences).

A friend recommended this local, 3-person company for the blinds on two remodeling projects we did in 2011. The company is (or at the time, was) owned by a husband and wife. They participate in the initial measurement and quotation process, and for the work we had them do, used a sub-contractor for the actual installation work.
In the case of this unit, the wife arrived on 17 August at the promised time to measure windows and provide estimates. Once we had selected the blind model, size, and color, the quote was completed. I was offered a small discount if I paid for the job in full in advance. I responded that I would only do so on the basis of a guaranteed installation date. We agreed the installation would be completed by 6 September, and on that basis I wrote a check for the installation. The install date was important as we were preparing to rent the house to tenants and passed along the promised installation date to the tenant in order to give them some comfort that the installation would be handled in a professional manner.
The promised installation date came and went, with numerous calls to the company going unreturned. Of course, the tenants began to complain to us as the installation was not performed as had been promised by Aspen Blinds. Finally, three days later, after perhaps a dozen calls and several e-mails and unfortunately having to threaten to file a report with the better business bureau, the husband responded with a bizarre five page e-mail, with a strange set of excuses (hiking in the mountains with no phone signal, manufacturer held the order, wife was not able to run the company without the husband and on and on). To his credit, he apologized profusely and reported that, due to the multiple errors in communication and inaction on their part - unbelievably - our order had not even shipped yet (it was now three days after the promised installation date). Strangely, the reply also claimed that Aspen Blinds was a well run installer and suggested that several customers rave about their work. However, Aspen offered no compensation for the ongoing delay that they had admitted was their fault ... other than to suggest that if we were to do business in the future, they would provide a $100 discount (not likely!).
This situation continued for nearly a month in a keystone cops-like manner, with Aspen performing some of the work, but never fully completing it because there were problems with the fabrication of the valences--with no explanation other than to blame the factory. Yet again, there were no explanations forthcoming until after we had complained. Neither the husband nor the wife could understand why we were not delighted with their service. The occasional e-mail claiming a and quot;usuallyand quot; high level of customer service only added insult to injury ... and ultimately turned into a few laughs because of the obvious incompetence in running a customer oriented business.
In the end, the work that was promised by 6 September was finally completed over a month late, on 7 October. The tenants were, of course, unhappy with the timing, the property manager was unhappy, and so were we. After a callback to install a couple of missing parts, the work was finally done to an acceptable level of quality.
We hold ourselves and others to high standards, but we are reasonable people and accept that delays sometimes happen despite the best of intentions. Had Aspen Blinds communicated with us proactively, had they offered modest compensation, say a 10-20% refund as a token of good faith, we would probably still be doing business with them. However, they instead chose to keep us in the dark. In discussing the problem with others in the industry here locally, it became apparent that, because the shop is so small, it does not have any influence or priority with the manufacturers and therefore is unable to request a and quot;rushand quot; order to correct problems with sizing, fabrication, etc. I wish I had known that at the time I placed the order!
For all of the reasons cited above, unfortunately I cannot in good conscience recommend Aspen Blinds be considered for any size of project or assignment--no matter how favorable the claims or pricing might be. In my experience, they are simply unable to deliver as they promise.