Aspen Blinds & Drapery

Love spring local shops and these guys are as local as it gets. They provided great service even during a pandemic and my roller shades look awesome.

We had roller shades installed in our home. We paid a little over $8000. Just to find out the person who installed them incorrectly, was a newer addition to the company. We had a hard time initially trying to figure out what we actually wanted to do. Angela, the sales associate seem to be very nice but did lack communication skills. I notice she became agitated when I couldn’t make up my mind. It’s a large purchase, you know? Anyway after we decided to go with them and they took our money Upfront, the installer was a 20 year old kid that spent 10 hours in our home installing these roller shades. And a couple of days later we noticed major issues with them. We contacted Angela back To Let her know we were having issues. She stated, that the installer was sick and could get them fixed ASAP when he came back to work. Supposedly he was the only installer, from what I understood. Meanwhile we also purchased dust covers for $905.50. But 24 hours later we contacted the sales agent to let her know we needed to cancel one of the rooms, but she said it was too late they were already in production and being custom-made. I contacted The owner, and it all went downhill from there. Almost 3 weeks later we still do not have our dusters and we have shades that were installed incorrectly. The owner blamed it on COVID-19. But then I was told by Angela, the sales associate, the company was very small and they didn’t have any other installers. But After paying so much money we just decided to cancel out the dust covers all together for our shades Because nothing was getting done correctly and in a timely manner, you were honestly frustrated and just wanted to go with someone else because they had no idea and the desk covers we’re going to actually arrive. We were sick of the runaround. We were told that we could not get our money back for the dust covers, so we feel tricked into purchasing something that was not guaranteed customer satisfaction with this company. There are a lot of other things that happened in the interim of all of this. The sales agent made remarks about the owner a few times, stating he was very hard to To work for that’s why he had a few employees. She also noted that his wife, Kierstin was a bit overbearing. I’m not sure what’s going on with this company. But all of their company drama should have nothing to do with their clients. Geoff Larson Sent me some pretty nasty emails because I was unsatisfied with what they had done so far. They don’t tell you initially that you cannot have your money back if you are dissatisfied. They only tell you that after the fact. I don’t suggest that anyone go with this company. I also found out that photos they have use to advertise their business comes from the Internet and not from actual jobs they’ve done. Also a lot of the five star reviews come from some employees, friends and family. It took me a bit of digging, but now I can see it as I’m connecting the names and family members. They don’t tell you initially that you cannot have your money back if you are dissatisfied. They only tell you that after the fact. I don’t know what kind of issues this company has, but obviously there’s some big ones. Especially when the owner argues with customers over Google reviews and then turns around and deletes company feedback to those folks. Mr. Larson even went as far as to harass me on my YouTube video containing a review about his company and showing the blinds that we purchased that were horrible. There is an attorney Who has seen the blinds, and the comment made to me that was utterly creepy. This guy is very creepy. Telling me he wanted to be friends with me, to keep going with my review. ? He eventually deleted that comment too but not until I snapshot it. It was obviously a fake account. Because it disappeared quickly. I let Mr. Larson know, that I did not want him anywhere near me or in my home. He was insistent on coming to my house, to finish up the job that was not done in the first place. This guy sounds Psychotic! Do not let him in your home. The way he treated me was deplorable! It’s funny how he avoids my husband though. It tells me something about the so-called business man- owner. Please just be leery of who you hire and who you let come into your home. Also they take all of the money upfront. That is another indication that maybe something is not right. They also charge a high percentage if you use a credit card. They want cash or check only. That is another deciding factor when considering doing business with somebody. They try to convince you not to use a credit card so that you cannot do a chargeback, I should’ve seen this coming . They try to convince you to not use a charge card by charging you a high Percentage to charge your purchase. Trust your instincts and go with someone else. I should’ve done that initially as soon as the sales associate started complaining about the owner and his wife. I should’ve known better. You can check out my YouTube video, just go to YouTube and put in Aspen Blinds And Draperies review. I actually take you through my entire house and show you the problems with these blinds. It’s been over three weeks, almost a month and they are still not fixed. They delivered dusters to my door that they were supposed to install. Even after I told them over two weeks ago that I did not want them. They had fed ex drop them off at my house. Just don’t use this company for your own good. Sorry I have to post this review. The owner was not even Nice or apologetic for all the issues we have had with them. This is not what people want when they hire a company to do a job. I don’t need free, all I wanted was what I paid for. That was too much to ask apparently! Please check out my YouTube video so you can see exactly what I’m talking about with the roller shades that we had issues with just a couple of days after they were installed. [*** Link removed ***]