Custom Fence Co

I used the Kaysville Office and they were great On time, fast and they cleaned up their mess.  My fence looks great.  I get compliments all the time for the way it looks.Bonne

This was my first time putting in fencing.  These guys did two things right:  The fence they put in was straight, and they sent me a bill at the right address.  Everything else was awful.  They didn't install my posts seven feet apart.  They didn't even get the measurements that I requested on my fence.  They fenced in an extra eight feet of my yard that I didn't want fenced - I actually wonder if they brought  a tape measure with them, or if they know how to use one.  Some of the posts were so far apart that I had to rig it so that the rails wouldn't fall out.  I tried to call the secretary and talk to the guy who was in charge of my project and I was told "that's just the way that everyone does it."  They hit my pipes while they were on my property.  They hit my pergola with their big rotary machine and didn't apologize, and aren't going to pay for it.  It took them a few extra days to actually complete the project by hanging the gate.  
I had the project manager actually come out to my house.  Every complaint that I had, he had an explanation for about how his company was not at fault.  There is zero customer service involved in your price.  After all of this, I was not happy with the product or the service (by the way they have an extremely snappy secretary) that they provided.  His response was "I'm sorry you had so many problems."  However, my price still stands.  He had the audacity to ask me why I didn't call in.  I did call in, but I happen to work long hours.  His response was that my employer doesn't usually require those hours - which was none of his business.  Unfortunately he didn't know that I perform two functions at my job.  I wonder why he even bothered to come over if he wasn't even going to listen to anything that I said.
I refuse to use this company in the future.  Someone else will be installing the back side of my fence.  At this point I'm pretty sure that I could measure out and dig my own post holes better than these "professionals."  Seriously, their service is a joke.  Only two of my posts were correctly spaced - surprise!  I didn't have to cut any of my rails or slats on that section of my fence because it was done correctly.  The other 20 or so posts - not even close.  There was a variance of plus or minus 6 inches.  Seriously, you can look at my fence and tell that some of the posts are way farther apart just by looking at them.  
The last thing that made me extremely frustrated was that they still haven't completed the project.  I was missing about 5 slats.  When the project manager came over, he told me that I didn't have enough slats because I had so much waste.  I had 66 inches of waste - but that waste was cut into 25 pieces.  It couldn't possibly be because his team can't measure and put an extra eight feet of fence in my yard.  It's because I have 5 feet of waste.  I have to make another phone call and tell them that because they put two extra posts in my yard, I'm STILL two caps short, and have not received a complete product.  
Seriously, if you're even considering using this company, pay the extra money and go with Lowe's or anybody else.  These guys are all too happy to take your money and give you a less than stellar product with absolutely ridiculous service.

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