MyHeritage.com

I signed up for MyHeritage.com and was unhappy with the results of the searches I conducted. As I was dissatisfied, I signed up for other online search sites that proved to be more helpful. I called MyHeritage after I saw the annual charge for $74.99 on my charge card. My goal was to get a prorated credit for the unused service. On my first call, I was disconnected by the MyHeritage phone system before I could speak with a person. On my second call, I waited approximately an hour before I was connected with an agent. The agent was combative and refused to refund the charge. He said he would speak with a manager. After speaking with the manager, he said the best they would do was to refund me 30% (22.49) of the $74.99. I don't know how they came up with this amount as it seemed somewhat arbitrary. I told the agent I was dissatisfied with that resolution and would be filing a complaint with the Better Business Bureau. I also intended to contact Angie's List. This did not change his demeanor, so I expressed my displeasure again and we ended the call. As I suspected, they had a service guarantee of some sort. When I checked the MyHeritage.com website as soon as I got off the phone with the agent, I found and I quote, "MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription. The money back guarantee applies to Premium and Premium Plus family site subscriptions and to Data subscriptions and Complete subscriptions, but not to shipped products such as family tree posters. Please allow a reasonable time for the refund to be charged to your account." As I had not been enrolled in the Data subscription for 30 days and had expressed I was dissatisfied with the service, I should have received a full refund on my initial call. It is also relevant to note that I called MyHeritage back within 5 minutes of speaking with the original agent; after I found the Refund Guarantee on the MyHeritage.com website, and the system said no one was available to take my call. It was still during business hours so someone should have been available. The agent also said that I would have to manually opt out of future renewals via an email he would send me. When I asked if he could just opt me out over the phone, he said he couldn't do that. I quote again from the MyHeritage website, "You may opt out of renewing your subscription by calling MyHeritage at +1-877-432-3135, or by logging in and utilizing the My Purchases page." Based on the website verbiage, the agent should have allowed me to opt out over the phone on the original call when I asked about this. Needless to say, I am very disenchanted with MyHeritage and would discourage Angie's List members from doing business with this website. The search results are not satisfactory and the customer service is horrible.