Best Vinyl

They say that pictures are worth a thousand words. I could tell you how once Aaron Capello (the salesman) took our bid, and our money, we never heard from him again. I could tell you how a quoted 6-week bid turned into an almost 6-month job. (The bid was for 4-6 weeks out. The fence was installed 6 months later) I could tell you how Brie, the "scheduler" was put in charge of our job and contacted my mom once; every other time we had to call her. I could tell you that the job boss rescheduled multiple times, and never showed up on the days he said that he would. I could tell you how we ordered and paid for, REINFORCED Vinyl, as the fence is bordering a horse pasture, yet what was installed is a cheap material and feels like if a strong wind comes along it will blow it over, and there is absolutely ZERO reinforcement. I could tell you how the custom gate, which we spent extra to have built, is not reinforced, has some flimsy piece of vinyl across the backside that is only decorative and NOT reinforcing, and that the gate itself only needs a little pressure and it's already coming apart. I could tell you how the End post that was installed for the existing chainlink fence is NOT an end post, but a center post, and still does not have a top on it. Or how said post is not attached to the vinyl fence. Or how the workers failed to stretch the existing chainlink fence so that it sags. I could tell you how neither the gate nor the fence is LEVEL. I could tell you how NO ONE has come back out to the property to look at the fence after we notified them of all the issues. (Now over a month later) Or, I could just post pictures and you can decide. (You can view photos here: Read Kim C.'s review of Best Vinyl Fence & Deck on Yelp) I would NOT recommend this company to anyone.

We ended up with a beautiful deck and pergola. We love it.

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Asked for a bid, after a no show the first time, the salesman showed up to bid the fence. I tried to schedule 3 weeks out to coordinate with concrete work being done. Salesman said it had to be at least 5 weeks. So we agreed on a week and  I rescheduled the concrete work so the leveling would be done but before concrete was poured.
When the week came the concrete contractor had the ground at level and I needed Best Vinyl to install a sleeve in the ground that would later be in the concrete and hold a post for the double gate. Their crews were busy and one was on vacation so they could not come. I could not put off a 40 yard concrete pour so I convinced the salesman to drop off the sleeve and I dug the hole by hand and installed myself (still cost $100 for this metal tube).
Two more weeks go buy and the post team set an appointment for Thursday, I call off work and wait for them. At 400 they call, something came up. The next day they show up and I am told that they are not responsible for anything they hit underground. "But don't worry it is all hand dug" I am then also told they will not remove from property the dirt taken for the posts. Of course if I wanted to give the guy extra money he will take care of it. I leave and when I come back a large pile of dirt is sitting on my drive way along with several twisted up sections of sprinkler pipe. Pipe was obviously hit with an auger. Time it took to shovel all the dirt into my truck and take it to the dump was several hours. $27 dollar dump fee and $20 to wash the seagull crap off my truck after. Then another 5 hours to fix all the sprinkler pipe dug up. 
I called the salesman. He said it was standard practice to leave the dirt. According to him all fence companies do that, I did not check but I cannot imagine that is true. My last fence did not come with a pile of dirt in my driveway. After I complained the salesman knocked $30 off the bill. Not worth it. 
A week after the posts were installed the team that puts the fence and gate parts together came. The fence actually looks pretty nice and the gates work perfectly. The only problem is on one section they cut the slats too low and there is a gap between the top rail and the slats about a finger width and about 3' long. I sent pictures to the salesman and called him. He said someone will be right out to fix it. That was June 29th. As of July 17th it is not fixed and I have not heard from them. The bill came in the mail requiring my prompt attention. Fence is paid for and still not fixed. 
tldr; company was unprofessional. Treated me like they were doing me a favor. Could not keep an appointment and, so far, have not fixed their mistakes. If I knew how to attach pictures I would. The fence will be nice when it is fixed, sturdy and looks good. I just don't like how I was treated. I intentionally did not go with the low bid to avoid just this kind of thing. You should know that removing the dirt will cost you extra money and 100' of fence was a pick-up full of dirt. If you don't mind this kind of treatment at least save money and go with a lower priced company.

I found Best Vinyl and a couple of other companies and I ended up using Best Vinyl because they were also who got back to me soon. My experience with them was good. There was a bit of confusion on the day that they were supposed to start the work. They showed up late but we were able to work through that. The level of customer service from the sales rep stood out the most. They were professional. Everything was done well and yes, the service clean up was great as well. I would rate them in the mid range for the price.

Responsive estimator and efficient install crew.

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Greg Davis, was our point of contact. Greg, was very professional and always followed up as we were deciding on our decision. Once we contacted BV for the work 0n 8/14/14, the project was to begin the week of 9/21-9/28. I thought that was a bit to long, however, the job was completed. I was satisfied.

He came out and gave an estimate I told him I liked his bid and asked when he could start gave me a date came out and took old gates down and a couple days later he came back and installed the new gates.

Made to order, self installed. Quality made, matches my deck railing, easy to install.

They did a very professional job on the install. Holes for the posts were dug quite deep compared to others I've seen resulting in much more concrete holding them in place. The fence is very straight and very sturdy. 
They were quite accommodating in dealing with the various requirements of each of the neighbors and split the billing so we didn't have to worry about it.

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I wish I could post a picture of the deck this company built for me.  It is amazing.  The work they performed was amazing and the workers tried to do the best possible job - which they succeeded.  The workers were great, even working through rain and hail. I can definitely recommend this company.  They do a great job.

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It worked very well. They were about 40% more than their competitors.

There was about 500 feet of fence that they installed and the pricing was very competitive.

The new fence, patio, and landscaping look great .  Unfortunately, it took much longer to complete than originally estimated.  The lack of detail in the work order led to conflict with the landscaper.
I signed the agreement with Best Vinyl in May 6, 2013.  The price was competitive and the quality of the fence was good.  What won the deal was that, if I used their recommended landscaper, they would act as the contractor for the entire job freeing me from the responsibilities.  The landscaper was described as having professional concrete pourers, and seemed to be competent in the area of landscaping.  Work was due to be completed by July 4th.  Work was not completed until October 21st.
Fence and patio removal when quickly.  Installation of the new fence depended on getting the mow strip and patio poured, and the yard leveled.  Unfortunately, that had many delays, miscommunications, and hard feelings. 
Connecting with the landscaper to make sure we were on the page about the work was difficult - he seemed very busy and it was hard to schedule time.  When we did meet, I found that the original statement of work had not been detailed enough to describe what I wanted and the landscaper wanted to charge extra telling me that he would lose money on the deal otherwise.  Further, details that were on my original signed estimate and that I spoken about with the Best Vinyl salesman did not seem to have been communicated with the landscaper (or had been forgotten).  Even worse, the people brought in to pour the concrete did not have the experience that the salesman had indicated. 
The salesman mediated between me and the landscaper, but did not act as a contractor.  I was present for every job and had to work with both Best Vinyl and the landscaper to get the final job completed.  Interactions with the landscaper were heated and disagreements had to be escalated to the Best Vinyl salesman.  It made for a very unpleasant experience.  So much for Best Vinyl working on my behalf to make the job painless.
Aside from the difficulties I had with the landscaper, the installation of the new fence was quick and efficient.  I was disappointed that the installers didn't clean the mud splatters off fence when they were finished, didn't pick up their soda cups out of my yard, and didn't pick up the small vinyl shreds littering my yard.  After I contacted my salesman, they came back out and addressed the issues promptly. 
I would use Best Vinyl again, but would make my own arrangements for patio, mow strip, and landscaping work.  And, I would ensure that every detail of my requirements was written in the final work agreement.

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It went really well. The fence is great. They have a great waranty. They have come back out to do some repairs due to wind damage.

We had just purchased a house and needed to create a fenced in area for our 2 big dogs. They showed up on time and did good work.

The gates have been holding up well.  The installers were great; they were very professional and knowledgeable.  They completed the work in the time they indicated they would.  I would recommend their services to others.

They were punctual and cleaned up well after themselves.  They were very nice to work with and had good communication.  They answered any questions I had and the project turned out well. We would recommend their services to others.

It took a crew of four about 3 visits to install the fence.  They hit some wiring from my sprinkler system but they did fix that.  The installation was good.  Some of the hardware has not lasted so I will be figuring this out.  The company is very good and responsive and I would recommend their services to others.  Their prices are a bit on the high end but worth it.  I have seen other fencing jobs and their work is more than adequate.  If I decide to put a fence in on the south and west sides of my property I will give them a call.