RPM Construction & Remodeling

"I am sorry that loreta feels this way. However she was not the person that I agreed to do the project for. Partway through the project she became involved in the decision making causing me to have to deal with 2 separate contact points for the same project in basically doubling the time I had to spend in the decisions of the project. This cost me a lot of time and money but I still wanted them to be happy so I just dealt with it. The time frame is inaccurate because at that point I had not had the permit for anywhere near that time frame. It does not reflect the many delays caused by weather, engineering changes / corrections that I had to chase down, or delays in owner choices which delayed many months. The owners also hired a few of their own subcontractors to do some work. several of these subcontractors had items that failed on the final inspection. After many attempts to get them back to correct the problems I finally corrected them myself in order to pass the final inspection. All safety items were inspected by the city and have been signed off on by them. I replaced the fireplace at my cost ( with a much more expensive one). We cautioned her that the TV had to be a certain distance away from the fireplace be our caution was ignored. Yes the Hand railing subcontractor improperly installed the deck railing. At my expense I ordered all new balusters (delay waiting for them to come in) and rebuilt the entire railing. It is 100% safe. the Kitchen is exactly per the drawings that she approved. She wanted to have a fridge that was flush with the front of the cabinets but did not but a fridge that was shallow enough to do that. At my expense I rdered new custom special side panels to cover more of the fridge. However it was not possible to bring the panels to the front of the fridge with out leaving a gap on the sides because of the way the fridge doors opened. I went over it with her son in law and her daughter and both of them could see the problem and agreed that I had done what could be done. I have spoken with the state licensing board and they agree that I went above and beyond what was required of me - especially because I am still owed a large sum of money. - Jeremy Roberts"

"It is unfortunate that this does not tell the whole story. I told the owner that timing was subject to when the project was started. She wanted it done quickly so we started the week prior to Thanksgiving. I told her that the Holidays would delay the time frame. We also found several issues with the existing home that we showed her and asked if she wanted them corrected. These also delayed the completion date. She added an additional cabinet at the end once again extending the completion date. The vanity top she choose has 2 tiny tiny abrasions that I had someone look at and they said it was done during manufacturing. I have a guy going out to take care of it. The toilet seat was the one that came with the toilet she choose. We did three punch list trying to make her happy and the toilet seat was never brought up. As for the cost - she had a detailed proposal that broke down every cost. We stayed with in those costs. The $2000.00 that was added was for change orders that she approved. We went above and beyond what was agreed upon but unfortunately I could have done the work for free and she would not have been happy."