Zero Rez

Very good. They worked on the project until it was finished.

Dirt still left in carpet and left behind a bad smell.

They do a good job but their service providers are not dedicated professionals.

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The cleaning was good. The carpets looked much better after the cleaning. I was surprised that the "lines" made by the cleaning process did not fade in the 2 months we were still in the house following the cleaning.

Terribly unimpressed by their scheduling and customer service. I was told they would call between 1:45 - 2:15. I never received a phone call. We finally called them at 3:15, was told the technician was just finishing up at the previous job, and the average job is 1 1/2 hours. 4:00, I called again and they said he was just finishing and would be here shortly. She also told me they called between 1:45 and 2:15 and left a voice mail, which was a lie. I don't have voice mail on my home number at all (so impossible to leave a message) and no missed calls or voice mail left on my cell phone, the two numbers she told me they called. The technician finally arrived at 4:15 and told me it would take 3 hours to do the job. My carpets are not that bad, so it isn't like they have to pre-treat a bunch of stains. Plus we moved all of the furniture out of the rooms except a couple major pieces, like a grand piano and air hockey table, so they don't have to work around couches, tables, chairs, etc. If I had known they were coming this late, I never would have accepted the appointment time because we had tickets to a football game that night.

I am very pleased with them and plan on hiring them again in the future.

The work was okay, but the extra costs were ridiculous.

It was an A, everything was an A. I would use them again. They are professional, I like the quality of their products, they were half for free. The worker was very good, very honest. He cleaned up very well.

The carpet looked great after it was done. However, the tile in my mudroom has white circular marks over the entire surface. The person sent to clean my floors was new and very inexperienced. He didn't know what was causing the marks on the floor and didn't say anything until he had done the entire floor. It looks hideous. I received no apology or discount. Just a ruined floor.

I think they did as good a job as they could, our carpet was very, very dirty and the deal ended up costing a lot more you know there were add on's that I hadn't expected.

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Great. The carpet looks awesome and seems to be staying clean

They overcharge.

It was good.

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I was happy with the service and the price was great as well, I believe they were running a special at the time and it seems they are always offering specials.