Veracity Networks

unknown

I had a total internet failure around the holidays, however there wasn't ANYONE that was willing to fix the problem until one week (yes-one week) later! I need my internet access for my home based business, but after explaining that to the office person I realized she couldn't have cared less. After all...it was the holidays and they really can't be expected to actually work between Christmas and New Year's.  If you can find another internet access service, I highly recommend that you do NOT use Veracity. It's fine until you have a problem, then good luck with any resemblance of service.

Since they installed fibre optic the service has been very fast and reliable.  Neighbors who have moved away really have seen the difference in the quality as they can't get any where near these speeds from other providers.

Internet is very fast and good, although the mail server goes down more often than others. Phone is standard. TV is horrible. Certain channels freeze up, and you can wait for a couple of minutes for it to get the signal back. We are in a two year contract, and I have complained enough that they are willing to cancel the TV part if I wish. I'm trying to decide what TV service to go to. But they did try several things to repair the TV service. Nothing worked. After I had this problem for several months, I was contacted by a customer rep named Lindy. She has worked with me through this whole TV mess. She is why the professionalism rating is a higher grade.

My low rating of Veracity Networks in some areas is based on a brief period in 2009 or 2010 when we added cable TV to our service.  Not being technically inclined, we had a lot of trouble with the TV remote losing its programming, and Customer Support had very long wait times.  Once I stayed on the line for 8 hours (while doing other things, of course!) just to see when someone would answer the phone (I gave up), and wait times of close to half an hour weren't uncommon.  That was in 2009 or 2010; things may have changed since then.  I had very few problems with Internet and phone service, which is why the high rating for Quality.