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UDK - Utah Disaster Kleenup
Acoustic Ceiling Tiles - Install, Carpets or Rugs - Clean at Home, Maid Service,
About us
Through years of experience and depth of knowledge Utah Disaster Kleenup has earned a solid reputation as being on of the most respected disaster response contractors in the State of Utah, intermountain Region, and throughout the country. Have been in business since 1974, UDK understands the needs of the community and the necessity of returning property damaged by water, fire or some other destructive force to pre-loss condition. by providing leading edge technology, training and specialty equipment, we ensure our work is done quickly, efficiently, and at the most cost effective means possible.
Business highlights
Emergency services offered
51 years of experience
Services we offer
Accelerated Structural Drying, Asbestos Testing & Abatement, Document Recovery & Drying, Electronics Decontamination & Data Recovery., Fire Damage Cleanup & Repair, Mold Remediation, Odor Removal, Water Damage Cleanup & Repair
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.759 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 14% | ||
| 7% | ||
| 0% | ||
| 0% |
Showing 1-25 of 59 reviews
Madison F.
Jun 2024
I am incredibly impressed with the high quality work UDK has done in our home and the professionalism exhibited by their employees. Russel has come out to our home several times and each time we are even more impressed with his work. Russell is always willing to answer any questions I have and walk me through the clean up and remediation process. I have appreciated his attention to detail and cheerful attitude. We are so grateful for the work he has done in our home and would highly recommend Utah Disaster Kleenup to anyone in need of their services!
Response from UDK - Utah Disaster Kleenup
"Thank you [Member Name Removed] for taking time to leave us this review. It means the world and has absolutely made Russell's day! We appreciate you trusting UDK with your project. Please let us know if there is every anything else we can help you with. We have enjoyed working with you."
Bridges E.
May 2023
Russell was absolutely incredible for helping us with mold remediation. He was able to skillfully remove the affected spaces, identify what was causing the issue with a very weird situation, and give us next steps to prevent and fix it moving forward. He also went out of his way to help us wrap my wedding dress, which had been affected, in plastic so we could safely transport it to the cleaner. He worked very safely and effectively to preserve as much as possible and ensure as little spores or dust was spread while he worked. He also made very clean and precise cuts, which will make repair work so much easier. He was incredibly polite and professional, and worked very quickly. He also had the brilliant idea of reserving pieces of our wall, floor board, and carpet pad so we can more easily match them when doing the full repairs. He was also able to refer us to a repair company that UDK works with make the repairs. We would highly recommend working with UDK in general, but if you happen to get lucky enough to work with Russell, you're in for a wonderful experience.
Response from UDK - Utah Disaster Kleenup
"Thank you [Member Name Removed] for taking the time to leave us a review on Angie's List! Russell is an exceptional mold technician and we are happy to hear this feedback from you. Thank you for calling UDK with your mold problem and hiring us for the job! We appreciate your business."
Randy R.
Dec 2018
We had excellent results from UDK. Very professional and they know their stuff. They saved our hard wood floors that in my opinion were ruined. A special shout out to Nate Mitani and David Blanton. David showed up on Thanksgiving day to check on how thing were going. As far as I'm concerned they went above and beyond to keep things clean during the sheet rock tear out and all of the other stuff that goes along with water damage. I'd give them 10 stars if I could.
Scott M.
Feb 2018
UDK was out to my house within a couple hours of my call on New Years Day. They kept in contact with me and worked with my insurance company. They called to check with me on how I thought things were going and were very good at addressing any concerns I had with the various aspects of the job. I would highly recommend UDK for anyone in need of such services.
Response from UDK - Utah Disaster Kleenup
"Hi [Member Name Removed], We appreciate your review more than you know. It is great to be able to pass this information along to those that helped you out on New Years. Also thank you for recommending us to others. If you haven't already, would you mind filing out a survey for us? It just takes a few minutes and at the end, it gives you the choice to take it social on Facebook and/or Google. If you are open to that, I'll have our office generate a text or email link for you to fill out. Thanks again for the great review. -Keri Jones, Director of Business Development for UDK"
Fredrick W.
Jun 2017
They were prompt and performed work for the most part when they said they would. Took about three weeks to get room finished. They did a very good job at keeping everything clean, cleaning up completely after each event of work they did. The room looks as good as new.
Donald G.
Apr 2017
they were very quick to come out to the property, assess the work needed, and get things moving so my tenants could continue to function in the property. Some of the later phases of the work like drywall replacement were a little bit slow to be completed but overall they did an excellent job with a difficult situation.
Response from UDK - Utah Disaster Kleenup
"Thank you very much [Member Name Removed] for the review. I will pass along your comments to our operations manager. We are always looking for ways we can improve and while we are happy to hear the overall project was good, I wish we could have turned it around faster for you. Thanks again for your feedback."
Julie J.
May 2016
unknown
Jeff C.
May 2016
a. The cleanup was fast and efficient. Every known detail was explained to me during the process. Afterward I was presented a packet that contained information on what to expect from restoration.
b. The company e-mailed me almost immediately to offer a bid and timeline for the remaining work. A specific date was set to begin restoration.
c. Restoration began on the day and time agreed to. This was the carpenter, who replaced dry-wall, put up new base boards, removed old wallpaper, and painted the room. Quite nicely, I might add.
d. The carpet guy showed up on the scheduled day. He was to begin in the morning about 8:30 A.M., but I was notified by phone that he would be later in the day. He showed up at @4:00 P.M., which was fine. He didn't have all the replacement materials he needed due to (according to him) lack of communication. This was minor and not a nuisance to me.
e. The carpet was re-laid, repaired (seams), and cleaned. and it looks pretty good for a 35-year old carpet.
f. Overall the repair work looks great, and I have no complaints. I especially like the open communication, courtesy, and professionalism of Utah Disaster Kleenup.
b. The company e-mailed me almost immediately to offer a bid and timeline for the remaining work. A specific date was set to begin restoration.
c. Restoration began on the day and time agreed to. This was the carpenter, who replaced dry-wall, put up new base boards, removed old wallpaper, and painted the room. Quite nicely, I might add.
d. The carpet guy showed up on the scheduled day. He was to begin in the morning about 8:30 A.M., but I was notified by phone that he would be later in the day. He showed up at @4:00 P.M., which was fine. He didn't have all the replacement materials he needed due to (according to him) lack of communication. This was minor and not a nuisance to me.
e. The carpet was re-laid, repaired (seams), and cleaned. and it looks pretty good for a 35-year old carpet.
f. Overall the repair work looks great, and I have no complaints. I especially like the open communication, courtesy, and professionalism of Utah Disaster Kleenup.
Kathie D.
May 2016
unknown
Joe T.
Apr 2016
American Towers is an urban high rise condominium complex in Salt Lake City. We have been working with UDK for decades and they have always provided amazingly prompt and professional service. The staff is very skilled and experienced in working with insurance adjusters as well as homeowners who sometimes are not happy about the damages they have sustained. UDK always takes excellent care of them and they all turn out very happy. We have never had an experience where insurance adjusters have ever disputed their mitigation or repair estimates or charges. UDK has made the disaster cleanup and repair process as seamless and convenient as possibly imaginable. We are committed customers and recommend them to anyone, large or small.
Gill R.
Apr 2016
Excellent! Trent worked tirelessly all day and completed the job in one day! The quality of his work (drywall repair, textured painted ceiling) was perfect. He even cleaned up after himself!
Doris S.
Apr 2016
Utah disaster kleenup helped me with my flooded basement. From the second I called them they treated me with compassion and the urgency that I needed. From the person answering the calls to the technicians doing the work, Utah Disaster Kleenup was wonderful!
Response from UDK - Utah Disaster Kleenup
"Thank you for taking the time to leave a review! We are sorry that you had to endure a flooded basement, but are so glad you called us so we could help!"
Tim L.
Apr 2016
Excellent customer service! Worked very well with my HOA in dealing with all aspects of repairs of flood damage and the repairs were done to a level exceeding expectations.
Response from UDK - Utah Disaster Kleenup
"100% Customer satisfaction is our #1 goal so I am glad we exceeded your expectations!! Please refer us to your friends and family and stop by and see us if you are in or around Draper!! Thank you again!!"
Catherine L.
Apr 2016
They were amazing!!!! They made everything less stressful.
Response from UDK - Utah Disaster Kleenup
"I'm glad we were able to make your unfortunate event a little better. Thank you for calling us and, most of all, trusting UDK with your home and personal belongings."
Kevi R.
Apr 2016
UDK responded quickly and started the clean up process. They sent Michael Duke as the project manager. Mr. Duke has incredible knowledge of how to run a crew and how to restore damage. UDK saved us thousands of dollars in additional damage due to knowing what to do and reacting quickly. I highly recommend them and especially Michael Duke.
Response from UDK - Utah Disaster Kleenup
"Thank you for your review of UDK. We appreciate the time you spent letting the Angie's list community know about your experience so we may be able to help others in a similar situation. Thank you again!!!"
Janice T.
Jan 2016
Scott Sims epitomizes the definition of true professionalism. He demonstrated uncommon integrity, knowledge and courtesy in his service to me. I have had a leaking rain gutter that had created some mold growth in my basement. I was especially concerned because I have a young couple with an infant renting my basement. Scott measured the moisture in the area and determined that the moisture had not affected the sheetrock. There was only a minimal amount of mold beginning on the baseboards. He spent time explaining the mold issue to me and suggested ways that I could get rid of the mold myself -- using safety precautions and materials available at Home Depot. I had other restoration services come out to evaluate the problem who estimated clean up of the mold to be over $1,500 -- without even bothering to measure if there was moisture in the walls. Utah Disaster Kleenex saved me thousands of dollars and educated me about the source of mold and how to prevent further damage. THANK YOU. I STRONGLY recommend that if you have mold in your home, call UDK FIRST!
Response from UDK - Utah Disaster Kleenup
"Wow! Thank you for leaving this great review for UDK!!! UDK has been serving Utah for over 40 years and we are so glad and appreciative that you called us! I hope you never have this issue again!"
Jon M.
Dec 2015
unknown
Sarah C.
Dec 2015
First contact with the estimator Rich of the Ogden office - wonderful. Took measurements and was very professional and personable. Contract signed. Subcontractor didn't show up for the first scheduled work. I either phoned or emailed them and was told the framer didn't tell them he wouldn't show, either, just disappeared. Skip forward a month. New framer comes and does most of the work, but doesn't close up the wall or reconnect the power outlet he disconnected. No contact from UDK. Emailed again and again. About a month later, Rich came out again, this time with a painter who gave his estimate. New framer finished the inside work (minus the outlet - broken and we'll fix that). No further painter contact, even when it passed the date he said he'd be free to start. I was told a lot of the disorganization was because the office manager left. It's been 5 months and the paint is still peeled and now the snow has come. We haven't paid for the work yet because the contract specified payment at completion, but it's still frustrating that it's not done!
Carma B.
Oct 2015
unknown
Response from UDK - Utah Disaster Kleenup
"Thank you so much for your review of UDK! We know you had many choices and we are pleased and thankful you went with Utah Disaster Kleenup. If you or your Friends and Family should ever need us again, please don't hesitate to call or stop by! Matt Wright Chief Sales & Marketing Officer [hyperlink removed]"
Jared H.
Sep 2015
unknown
Julie J.
Jul 2015
see above.
Response from UDK - Utah Disaster Kleenup
"Thank you [member name removed] for your review of UDK. Sincere apologies for the "hiccup" but THANK YOU for bringing it to our attention and being so understanding! We put a process in place to ensure it never happens again so we can continue to provide 100% Homeowner Satisfaction!! Matt Wright, Chief Sales & Marketing Officer"
Jerome S.
Jun 2015
Staff was professional and courteous. My house has never been so clean and smoke free.
Response from UDK - Utah Disaster Kleenup
"Thank you so much for your review! We were glad to be able to help you and that your home is back to "better than new!" While we hope you never suffer another loss to your home, don't hesitate to call us if you or your friends or family should ever need us! Matt Wright Chief Sales and Marketing Officer UDK, Draper HQ Mobile: (801) 230-4380"
John M.
Jun 2015
unknown
Jean W.
Mar 2015
UDK sent out employees on a Sunday to do the initial assessment and clean-up and to set up a clean air machine. Over the next couple of weeks they cleaned all the smoke and soot damage in our basement from ceiling to floor and cleaned all the clothes and bedding for the bedroom downstairs. Glad they are there to clean-up and the smoke smell is gone!
Alexander C.
Mar 2015
unknown
Response from UDK - Utah Disaster Kleenup
"Thank you [removed member name] for trusting UDK with your restoration needs. If ever you should need us, please don't hesitate to call or just stop by and say Hi !! Matt Wright Chief Sales & Marketing Officer UDK - Utah Disaster Kleenup"
Licensing
State Contractor License Requirements
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FAQ
UDK - Utah Disaster Kleenup is currently rated 4.7 overall out of 5.
UDK - Utah Disaster Kleenup accepts the following forms of payment: CreditCard
No, UDK - Utah Disaster Kleenup does not offer free project estimates.
No, UDK - Utah Disaster Kleenup does not offer eco-friendly accreditations.
No, UDK - Utah Disaster Kleenup does not offer a senior discount.
Yes, UDK - Utah Disaster Kleenup offers emergency services.
No, UDK - Utah Disaster Kleenup does not offer warranties.