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Beehive Appliance Service Inc
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Computer Network or Wiring - Install or Repair,
About us
"You can trust our family with your family". Family owned &operated. since 1946, providing quality appliance repair the way grandpa taught us. serving the salt lake valley, southern davis county, and northern utah county. Award wining.
Business highlights
Emergency services offered
79 years of experience
Services we offer
Sales and repair of large appliance.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.662 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 3% | ||
| 2% | ||
| 6% | ||
| 3% |
Showing 1-25 of 62 reviews
Mike F.
Mar 2018
Looked at my washing machine for two minutes, didn't open it up at all, declared it to be the transmission and said it wasn't worth repairing and I should get a new one. Charged me $96.11 for the diagnostic. I happened to get another guy to look at the machine the next day. He actually got into the machine and ended up fixing it with a $60 part and now it works like a charm. I'm disappointed that Beehive didn't take the time to actually look at the machine and just made a snap judgement, which turned out to be wrong. Would not recommend Beehive. Would recommend Quality Appliance Service LLC, instead.
Response from Beehive Appliance Service Inc
"If you remember, when I opened your washer and turned it on, your washing machine was agitating and spinning at the same time, which should never happened and indicates a problem with the transmission. Your agitator was stuck up and away from the drum. My guess is that when the second tech was trying to fix the agitator, the transmission gear must have slipped back into place allowing it to work, I'm happy for you that it started working, but I assure you that you still have a transmission problem and that it will soon reappear. I've seen this before, I've been doing appliance service for 45 years and I always have my customers' best interest in mind. I don't know what the second tech ended up charging you but it is my honest opinion that you have invested money that you will soon regret and would have been better off to put towards a new machine. Your machine is over 20 years old and is not worth investing what it would cost to repair it. Again, I'm just being HONEST!"
Polly M.
Aug 2017
Mr. Dahle is a pleasant, outgoing guy. He has been in appliance repair for many years and is very willing to share information and his knowledge when we ask questions. He always gets to the bottom of the problem and will go out of his way to order parts from all over the country. I wouldn't call anyone else after dealing with such a top notch professional.
Response from Beehive Appliance Service Inc
"If you remember, when I opened your washer and turned it on, your washing machine was agitating and spinning at the same time, which should never happened and indicates a problem with the transmission. Your agitator was stuck up and away from the drum. My guess is that when the second tech was trying to fix the agitator, the transmission gear must have slipped back into place allowing it to work, I'm happy for you that it started working, but I assure you that you still have a transmission problem and that it will soon reappear. I've seen this before, I've been doing appliance service for 45 years and I always have my customers' best interest in mind. I don't know what the second tech ended up charging you but it is my honest opinion that you have invested money that you will soon regret and would have been better off to put towards a new machine. Your machine is over 20 years old and is not worth investing what it would cost to repair it. Again, I'm just being HONEST!"
Steffany E.
May 2016
On 5/5/16 while I was on vacation my fridge stopped working. I called Angie's list and they gave me a few names, most were busy but Beehive could come out the next day. My son was home and text me that the man said it wasn't going into defrost mode as it supposed to every 24 hours and needed a new kit. Cost to fix $362.00 at least that was my impression, apparently I was wrong. I told my son to go ahead and have it fixed. My son was told by the service man if we turned the fridge off and let it defrost it would work temporarily until the frost built back up but the part should only take 5 business days to come in. I noticed that I was charged $192.27. When I got home I looked at the paperwork and the detail showed $79.95 for a service charge and $100.00 down payment for the part and $12.32 for tax. When we didn't hear from them by May 13, 2016, I called and a lady said the part was there and did I want to schedule for Monday? Yes, I did. I was at work when the service man came and installed the part so I was very surprised when I came home and had been charged another $362.42. I had ssumed the $362 was for the part and to install it, nope. The breakdown listed $393.44 Defrost kit - Really? Are the parts made of gold? 12.95 shipping $409.19 total So, I decided to go onto Whirlpool replacement parts [*** Link removed ***] and since I wasn't sure which part(s) were used I totaled the costs of what it listed $52.49 Defrost Heater Assembly - Part # 4262714 Mfg Part # W10825088-Item #4262714 $207.79 Main Control Board - Part # 2684578 Mfg Part # WPW10503278-Item #2684578 $ 12.95 shipping $273.73 total $409.19 $273.73 $135.96 difference So my bill was $393.44 Defrost kit - Really? Are the parts made of gold? 12.95 shipping $409.19 total -20.00 coupon $389.19 $100.00 down payment 50,00 labor $339.19 23.23 tax $362.42 total I was charged plus I had paid $192.27 for a total of $544.59 My advice is if you use this service provider either order the parts yourself or ask to see a copy of invoice for the parts. They charged me a service fee, labor and then made a killing off me on the parts.
Response from Beehive Appliance Service Inc
"I'm sorry that you feel that you've been taken advantage of. I wish you would have called and talked to me. Just because they claim they are selling "Whirlpool" replacement parts doesn't mean they are actual Whirlpool Parts. They can still be made by an after-market company but still fit Whirlpool appliances. The parts I placed in your refrigerator are actual parts from the Whirlpool themselves with a one year warranty. I have found in my years of service that parts that I buy directly from Whirlpool perform better and I have less problems with than the after-market parts. In addition I have their guarantee to fall back on if needed. You can't believe everything that you read on the internet and have no warranty to fall back on. Cheaper is not always better!!!"
Kelvin N.
Mar 2016
unknown
Sheri L.
Jan 2016
unknown
Jason W.
Jan 2016
unknown
BRITTANY N.
Oct 2015
I have read the other reviews on here and do not agree with the bad ones. I have had Beehive Appliance come to my house a few times for different problems. They are always VERY professional. The service man I have worked with is Dean. Dean is a clean cut guy and I could tell he was family oriented. He was not your average dirty repairman. I felt very comfortable having him in my home while my husband was gone. He is very knowledgeable and very honest. He told me that my washing machine was not worth fixing and that I should buy a new one. He could have pulled it all apart and fixed every individual item, but that would have ended up costing more. I am very grateful for his honesty. When our refrigerator was broken, he was able to come and diagnose the problem. He had to come back a second time with the part. I feel like Beehive Appliance is an awesome company. I will not call another company ever. USE THEM I PROMISE YOU WON'T REGRET IT!!!
Sincerely,
One very happy returning customer!
Sincerely,
One very happy returning customer!
Lori S.
Jun 2015
The repairman did some testing and recommended that I buy a new dishwasher because the water intake pump wasn't working and buying a replacement pump would cost more than half the cost of a new dishwasher. So, I took his advice and bought a new dishwasher. A different company installed it. Amazingly, water wasn't pumping into my new dishwasher either so it was obvious something else was wrong. The installer said the valve gasket under the sink that controls water flow to the dishwasher was likely defective. Sure enough, when he removed the valve you could see that the rubber gasket was broken and blocking water flow. Unfortunately, I'm now out $1,000 for the new dishwasher and the other company only charged me $45 (and took just 10 minutes) to replace the gasket. Lesson learned.
Response from Beehive Appliance Service Inc
"I'm so sorry you were given wrong information about your dishwasher. I wish you would have called my office so I could clear this up. If you remember, you had water in the dishwasher but the pump wasn't able to spray the water around to wash your dishes which means the pump is bad. As I told you, the price of the repair was over 50% of the cost of a new dishwasher and I advised you to purchase a new dishwasher. Apparently, when the new dishwasher was installed, they had to turn the water valve off under the sink. Turning the water valve off caused the gasket in the valve to move. It doesn't move on its own because it is not a moving part, it would have happened when they actually turned it. Therefore, you have a bad water value which has nothing to do with the pump. I've seen this happen several times in the 42 years that I have done service, Please call me if you would like to discuss this further. 801 523-8184"
Andrew B.
May 2015
The problem was identified and repaired quickly in a professional way. Would recommend.
Catherine G.
May 2015
I found them on Angie's List. I wasn't happy because the guy was at my house for a long time telling me that his dad owned the company. Then he said that the dishwasher needed a new element, and it took 3 or 4 weeks and then I had to call him back to come and put the part in. He charged me twice. He charged me when he first came, and then again. I wasn't happy with him. I had to call them to find out where my part was. The cost was very expensive, it was around $300. Part of the element looked like it was burnt out. It took him all that time just to do the dishwasher, and see that the element wasn't working. He was able to fix it but it took a 3 weeks for me to get the element and then I had to call them to put it back in. I thought he was very expensive, and his work took too long. The price was very high. He should have told me upfront what it was going to cost.
Response from Beehive Appliance Service Inc
"I'm so sorry you are unhappy with my service and that it has been bothering you for so long. After looking up your information, I was surprised that this has been on your mind for over a year. I don't commonly talk about my father owning the business prior to me but its been so long that I can honestly say I don't remember this conversation. I might have mention it due to the fact that I grew up working with my father in this business and feel that I have a lot of experience. Looking at the first invoice shows that I had to backorder the element which explains the length of time we had to wait for the part to come in. It also shows that your were very aware of the price of that element and that you agreed to that price. There was no surprise here at all. On the second invoice you were charged for the remained of the price of the part (which had been discussed on the first visit) and the labor only. If you would like to talk to me about this or if the dishwasher is not working to your satisfaction, please call me at 801 523-8184"
Del B.
May 2015
unknown
Joel M.
Mar 2015
At this point because of the cost of the repair, close to $400, he suggested we consider replacing the dishwasher as this would be just over half the cost of a new dishwasher. Additionally he told us because the dishwasher didn't complete a cycle it wasn't clear there wasn't more damage to the electronics.
I like that he didn't pressure us to go ahead with the repair. We will talk our options over and if we decide to go ahead with the repair he told us there will be no additional service call. I completely trust this guy and would recommend him.
I like that he didn't pressure us to go ahead with the repair. We will talk our options over and if we decide to go ahead with the repair he told us there will be no additional service call. I completely trust this guy and would recommend him.
Bruce Q.
Feb 2015
Dean is prompt and personal, I like him. I'm giving the low ratings for reasons that I see from other reviews are a consistent issue with his service: you start at one price and end up at another because he doesn't disclose all of what he's going to charge you in the end. This is really not acceptable, and because of that, I would neither recommend him nor use him again. He has chosen to do business this way, mincing around "estimates" and undisclosed charges. He could have been upfront with us, but he was not.
1) He arrived promptly, diagnosed the problem immediately and talked it over with me: new circuit board $265, plus $40 labor to put it in. $75 for his first (short) visit to diagnose the situation. $380 seemed better than buying a new comparable range, so I paid him for the $75 service call, plus a $100 deposit, plus tax. About $187. Our discussion at that point was that the part would be in the next week and I'd owe him about $100 more.
2) Part arrived on time, Dean came back, personable as ever. While replacing the board he damaged the control panel while removing it from the old board to put on the new one. I watched as he did this. He asked me if it looked ok to me, it didn't. He had to cut it off with a putty knife and it didn't work. He said he could replace it with a new one and then called to find out if they were in stock nearby, they were. He charged me another $45 plus tax for the new face. Now, either one of two things is true: either he broke it through negligence and I shouldn't have to pay for it, or else 2) he broke it and it's not really his fault because it's impossible to replace the board but use the old panel, in which case he did not disclose this fact to me when we agreed to the original work. In that case it is yet another "hidden cost" that runs through his reviews like a theme.
3) Upon completing the work and calculating what I owed him there were other discrepancies all of which pushed the bill upwards. The part cost more than he estimated by about $20, then there was the new part that I had to replace when he broke it, and then finally he charged me $22.75 shipping for the part. He never mentioned shipping before then, just at the end. I find $22.75 will ship most packages anywhere in the US the NEXT DAY, not the NEXT WEEK. All of these were ways to nudge the bill upwards withough disclosing upfront what the final cost would be.
I do business frequently with contractors and usually their word is good. With Dean, he's giving you a low-ball estimate that he intends to inflate. He should disclose the final cost upfront, it's not mysterious, every other contractor I deal with knows to the penny what the job will cost before they start and tells me up front. I'd forgotten about people doing business this way. It's too bad, because he's a personable guy who seems to know his work well, if he had been forthright and transparent I would have given him a solid review. Having looked at other bad reviews, I see that this is a pattern.
1) He arrived promptly, diagnosed the problem immediately and talked it over with me: new circuit board $265, plus $40 labor to put it in. $75 for his first (short) visit to diagnose the situation. $380 seemed better than buying a new comparable range, so I paid him for the $75 service call, plus a $100 deposit, plus tax. About $187. Our discussion at that point was that the part would be in the next week and I'd owe him about $100 more.
2) Part arrived on time, Dean came back, personable as ever. While replacing the board he damaged the control panel while removing it from the old board to put on the new one. I watched as he did this. He asked me if it looked ok to me, it didn't. He had to cut it off with a putty knife and it didn't work. He said he could replace it with a new one and then called to find out if they were in stock nearby, they were. He charged me another $45 plus tax for the new face. Now, either one of two things is true: either he broke it through negligence and I shouldn't have to pay for it, or else 2) he broke it and it's not really his fault because it's impossible to replace the board but use the old panel, in which case he did not disclose this fact to me when we agreed to the original work. In that case it is yet another "hidden cost" that runs through his reviews like a theme.
3) Upon completing the work and calculating what I owed him there were other discrepancies all of which pushed the bill upwards. The part cost more than he estimated by about $20, then there was the new part that I had to replace when he broke it, and then finally he charged me $22.75 shipping for the part. He never mentioned shipping before then, just at the end. I find $22.75 will ship most packages anywhere in the US the NEXT DAY, not the NEXT WEEK. All of these were ways to nudge the bill upwards withough disclosing upfront what the final cost would be.
I do business frequently with contractors and usually their word is good. With Dean, he's giving you a low-ball estimate that he intends to inflate. He should disclose the final cost upfront, it's not mysterious, every other contractor I deal with knows to the penny what the job will cost before they start and tells me up front. I'd forgotten about people doing business this way. It's too bad, because he's a personable guy who seems to know his work well, if he had been forthright and transparent I would have given him a solid review. Having looked at other bad reviews, I see that this is a pattern.
Peter V.
Feb 2015
Mr. Dahle called on the appointed day and during the arranged time range, announcing his arrival within 15 minutes. As he went to work, he identified the problem in our oven and broiler right away: The igniter was no longer working and needed to be replaced. Fortunately, Mr. Dahle had the replacement part in his truck and it did not take long before it was installed. I was very impressed with his professionalism: After diagnosing the problem and before proceding further (and getting our permission) he explained to us that igniters are expensive. And indeed, in the end the igniter was by far the most costly part of the repair bill. By comparison, the service fee was quite reasonable. The overall experience was most pleasant and my wife and I will gladly call again if we have appliance problems.
Roberta S.
Feb 2015
unknown
Kip S.
Jan 2015
unknown
Nena S.
Jan 2015
Beehive Appliance arrived to fix our washing machine and we were told that we would be charged for the trip that day plus the deposit on the part that needed to be ordered to repair the machine. We were informed that we would owe $240.00 upon installation. When Beehive Appliance came to install the new part our bill was then changed to $300.00. We feel that there was a lack of transparency in the billing process and wonder if this is a case of taking advantage of an elderly female customer? Definitely would advise caution if you consider using this provider... We know we won't be calling them for their service or recommending them.
Response from Beehive Appliance Service Inc
"I'm sorry that you feel that I took advantage of you. I pride myself in the integrity of my work and business ethics. Please let me explain what happened. I can only give an estimate of the cost of parts that are not frequently ordered while in the home. That is why I wrote estimate on your invoice. The part came in $25.00 higher than what was estimated. There was a shipping charge of $17.75 due to the special order which I explained to you during the first visit to your home. I, too, have an elderly mother and would never want her to be taken advantage of. This was defiantly not that. I had no idea that you were unhappy at the time of completion of your washer and hope that you will call me to work this out. I will do whatever will make you happy."
Donovan R.
Dec 2014
unknown
Vladislav T.
Nov 2014
Dean repaired/tuned existing hinges instead of expensive replacement which was a nice surprise. Very fast, prompt service. Will you again in future.
Kristin Z.
Sep 2014
First, I sent an audio file of the whining sound (horrible - think belt in a car about to break) to a couple of appliance repair companies. Dean of Beehive is the only one who responded. He made an educated diagnosis. I asked him if my dryer (over 10 years old) was worth fixing and would it be under 200 bucks. He asked me for the model number. He looked up my dryer and determined that it was worth fixing and he brought along the parts. I thought his willingness to respond to my emails and try to help me out was very cool.
Second: The visit to the house to fix the dryer: well he was there for about 5 minutes when he opened the front part of the dryer where at least one belt resides and he showed me what he found. A little boy sock draped over it - That's what happens to your socks, folks! Anyway he did not charge me for parts he did not use and he asked me if there was anything else that needed fixing and so we discussed my less than optimal dishwasher for a few minutes and he gave me some suggestions.
Why Dean is great: Affable guy, tries to help you, does not charge you for stuff you don't need. Thanks, Dean!
Second: The visit to the house to fix the dryer: well he was there for about 5 minutes when he opened the front part of the dryer where at least one belt resides and he showed me what he found. A little boy sock draped over it - That's what happens to your socks, folks! Anyway he did not charge me for parts he did not use and he asked me if there was anything else that needed fixing and so we discussed my less than optimal dishwasher for a few minutes and he gave me some suggestions.
Why Dean is great: Affable guy, tries to help you, does not charge you for stuff you don't need. Thanks, Dean!
Chris B.
Sep 2014
The problem was solved and I was more than satisfied. He gave me some good advice for other things I needed done that he could not do.
Nancy H.
Aug 2014
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Gwen M.
Jul 2014
He made sure everything looked OK and told me I had a really good brand and model. He looked under washer and added WD 40 to a part and moved the spring to make it tighter. I was relieved it wasn't anything major. The drum was sitting off center. I think overall he did what needed to be done and didn't do more to hike up the cost. He charged the walk in fee. He was responsive and got there as soon as he could.
Calvin W.
Apr 2014
I was able to give him the contact information of tenants. He contacted them, scheduled the appointment and fixed the dishwasher. Very fair and reasonable. I will definitely use him again, if needed.
John L.
Mar 2014
Very courteous and knowledgeable, Behive Appliance has a new fan!
Licensing
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FAQ
Beehive Appliance Service Inc is currently rated 4.6 overall out of 5.
Beehive Appliance Service Inc accepts the following forms of payment: CreditCard
No, Beehive Appliance Service Inc does not offer free project estimates.
No, Beehive Appliance Service Inc does not offer eco-friendly accreditations.
No, Beehive Appliance Service Inc does not offer a senior discount.
Yes, Beehive Appliance Service Inc offers emergency services.
No, Beehive Appliance Service Inc does not offer warranties.