Ace Air Conditioning & Heating LLC

Excellent service. AJ was prompt, friendly and smart. I hope they keep servicing these coolers.

It was great. They did a good job.

Not an inspiring task but done well

Did a great job, extra parts and maintenance , call it around $125.00 for it all Young man that did it was very nice. I thought prices were reasonable, exactly what I hoped for. He was on time, did work promptly was entirely happy.

This time I reached out to the owner and it was 2 or 3 times before he got back with me also. The swamp cooler hadn't been maintained as it should be so they had to replace a few things. I think they presented what they listed on Angie's List. I think they performed really well.

I talked with the owner. The guy that they send, AJ, which is the technician, I am extremely satisfied with. I got a discount with Angie's List Big Deal and then paid the extra. They were able to come in at the time they said they would and they got the work done in a timely manner. The guy was nice. It is really the technician that makes the difference. I don't interact with the company and it is AJ that I deal with. He really knows his stuff and I think that makes the service stand out. I think I reached out to the owner the first day that I purchased the deal but he didn't get in touch with me until the second or third time I contacted them thru Angie's List. They were on time.

I've been calling on Ace Air Conditioning and Heating for my summer swamp cooler and fall heater tune ups for a solid four years. Because I've come to depend on them for their prompt, professional, and reasonably priced services and because I've never been disappointed, there is no other heating/cooling company that I call on. I always call Ace and get a hold of Art first. A couple of weeks ago they took care of my roof swamp cooler that's about 50 years old (it's big, kind of commercial grade), that needs special filters...can't buy them through retail. The filters are replaced about every 5 years. Ace had the filters on their truck when they were here and replaced the old ones, no special order, no issues. When I got my bill, wow. They actually charged about $100 less than a major local heating/cooling company charged the last time I had them replaced. Thanks Ace and keep up the good work. I've come to rely on you and will be in touch again!

Art was very professional and organized with facts and figures regarding all aspects of the job. The crew was on time,ready to work and were very efficient. Will definite use again.

I was overall disappointed with my experience with Ace Cooling. I used them previously for a shut off service in November of last year and was very satisfied with the service I received. This year was a bit different. I spoke with Art who was very courteous on the phone and scheduled me an appointment within the week. I was very appreciative considering it was the beginning of June and I'm sure the schedule was hectic. I was told the technician would need access to the units which I coordinated with my tenants. My appointment was scheduled for noon and I scheduled my day around it to accommodate the tenants who could not be present during that time. The technician arrived close to 2 pm, I was informed by Art at 12:30 that they would be later than scheduled, and they were done fairly quick. The technician assured me he didn't need access to the units as I was previously told and that all swamp coolers were up and running, although I would need to replace two of them the next year. I mentioned the Angie's List coupons and was informed they were not active and I could not utilize them. 

Two days later I was informed by one of my tenants that her unit was not working in its entirety. I called Art, who was again very courteous, and he assured me he would follow up with the technician and schedule someone to come out the following week. He called me back a few moments later explaining that his technician had informed me the unit didn't work and that I would need to replace it. This was new news to me and I felt a bit deceived considering two days earlier I was assured all units were working effectively. Art seemed to be empathetic and claimed he would call me back later that afternoon to get the whole thing sorted and I have yet to hear from him almost two weeks later. I have attempted to reach him, as has the owner of the property, and we have had no luck. Although, our credit card was charged and processed one week after our appointment date.

I have since hired a new company to come and assess the work that was done on my coolers and have been informed the job done by Ace Cooling was inferior and lacked any attention to detail whatsoever. I am still very open to speaking with Art about my experience and hope we can come to a resolution.

Apologies I'm just now getting to this review, but that doesn't change the fact that this is the second time I've called on Ace Air Conditioning and Heating where both times the service was excellent. First, Art came about five minutes early, i.e., he was prompt. As with the first visit, he was professional and went right to work after confirming all work needing completion. He made recommendations for my swamp cooler too, for this summer (2016). Second, the furnace tune up went well, the furnace has run smoothly all winter. Lastly, the water heater I had installed in 2015 by a vendor here on Angie's list, who overlooked that the job left the heater's drain not up to code, was corrected by Art. Now that the drain is up to code, the water heater is in check too. I'll definitely be calling on them again in the near future...and thanks again!

Responded quickly and kept me updated on his whereabouts and on the specifics of the job.

I forget the gentleman's name, but he was fantastic.  He was so professional, honest, and fixed our swamp cooler right up.  He even replaced a part for free that went out after his inspection.  I appreciated that so much.  I will definitely use them in the future.

My swamp cooler is old and rusted - they did an excellent job working with my very antiquated swamp cooler and it continues to work great! I was recommended to get it replaced next year since it's doubtful it will continue to work.

As always, Art was amazing. He was responsive, fair, honest, quick and detailed.  I have worked with Art for more than 16 years and think he is the best.  he treats me like family and I know that his prices are fair and his work is great and guaranteed.  I trust him and his recommendations implicitly!

"This review is based solely on the customer service I received and not the service provided.  I'm really bugged that I had to spend one ounce of my time writing this. I like to support local business and it takes a lot for me to write a negative review about one, but this guy left me no choice.  
Made the service call on a Monday morning to repair a leaky swamp cooler at a rental property.  The tech met me there that afternoon and was very nice and courteous.  I stayed for the duration of the service call.  He took the swamp cooler apart, looked things over and assessed that the water was coming from the water line, and it was a simple fix.  He made the repairs, and asked me to go inside the house and turn on the cooler so we could test things out.  He came back down the latter and said that it looks like that was the only issue.  He also showed me a belt that was starting to wear down and asked if I wanted it replaced since he was already there.  I asked him how much and was told about $9-$10.  He didn't have one on his truck but said he could go grab one really quickly.  He said I could leave and that he would go grab a belt and come back to finish up (mind you that this belt was an "optional" repair and according to the tech not related to the leaking issue).  Before I left I asked him how much it would be for the repairs.  He said $79 for the service call ($10 off for AList) and another 9-10 for the belt.  So I was thinking somewhere just under $100. He was going to have the office call me to take care of payment.  Everything was great up until this point.  
Fast forward to when I get a call from Art to collect the payment for the repairs.  I asked him what the total was and he preceded to tell me that it was $189.  I was shocked that this was more than double what I had been told.  I  told him my experience and how things were left with the tech.  Art immediately got very defensive and went on and on about how he only does what is necessary and how he's never had this issue before.  I listened to him go on and on and then when I went to speak he interrupted me and was extremely unprofessional and continued to be defensive.  I explained to him that I asked the tech how much this was going to cost and that the tech never said I needed any of those extra things. He was pretty much done with the repairs when I left.  Clearly there was a communication issue, and a simple phone call could have solved everything (Art mentioned that the tech had only been with him a few months and that he would talk to him...and this is my problem?).  He asked what would make me happy and that any kind of discount would void any warranty.  He was basically yelling at me over the phone and I was almost speechless.  He gave me an ultimatum and said that If he gave me any discount and I didn't pay the full amount I would lose any warranty and that I could never do business with them again. Customer service goes a long way, so no thanks Ace, I'm happy to take my business elsewhere.

They’re a little costly but otherwise good. He found that we needed more coolant.

There are criteria that make a company's service hit the mark of excellence:  Promptly responding, timeliness, honesty, professionalism, fair pricing, and expertise.  I don't think I can say enough good about Ace Air Conditioning & Heating.  
The summer heat is now into triple digits.  Last week I had a company (name withheld) scheduled to come to my home and get my swamp cooler started up.  The technician of that company never called, and never showed up.  So I contacted Ace Air Conditioning & Heating and they responded that same evening!  
We scheduled for today (Saturday) from 1-2 p.m.  Within that time frame, Art called and told me he was on his way and gave an ETA.  Upon timely arrival, he asked a few questions about the swamp cooler, and climbed atop the roof and went right to work.  In addition to the cooler startup, he came down and showed me that the pump, the float, and the pump deflector needed replacement.  So he again went up and continued working.  I have the type of cooler filters that last about five years so he was honest and said they didn't need replacement this year.  Within about half an hour, I could feel the cooler working.  Art came down and gave me the bill that was quite reasonable.  He even recommended a 'clean machine' that could be installed in the future that would extend the life of my filters.
I wish all companies could follow the standard of professionalism that I experienced today with Ace Air Conditioning & Heating.  I will definitely call on them again.

Very responsive, knowledgeable, and professional.  Arrived when scheduled and finished the job in less time than I expected.  I will certainly use this company in the future.

This was the finest work I have had done to my house  .
(And I just turned 90.)  I developed fulil confidence in Ace Air.
Gracious, smart, thorough, excellent installer.

I was looking for someone in the rebate program to do the duct work and new cooler install. Of those listed by the power company, only ACE responded. Three others I phoned never returned my calls to their dispatch.
When Art came to my house, his enthusiasm for his trade was evident. He took a quick look at my furnace (hearing it working so loud and forcefully without much heat) and flipped a switch that controlled fan speed and voila fixed a years long problem that the prior HVAC company caused. No charge.
I feared the old plaster ceilings were going to be ruined with hole cutting but all six were done perfectly.
I was up on the roof learning about the new cooler with Art, who is a natural teacher and enjoys what he does.

They performed the work at my rental house, and were excellent about arranging a time to inspect the work to be performed and install the furance on the same day!  I couldn't ask for more.

Ace did an excellent job replacing our furnace.  Originally we called Art because our air conditioning unit stopped working.  He came and checked our air conditioning unit and found that it was worn out.  He repaired the immediate cause and found that the motor was pulling too many amps.  He told us that this was a temporary fix and he couldn't be certain how long the unit would keep working, before the motor burned out because of the high amps.  Art put together an estimate for a new air conditioning unit and furnace since they were both quite old and offered to subtract the cost of the service from the new furnace if we chose to do it.
We did choose to get a new furnace installed and we are very happy with the result.  I was happy for the following reasons.
1) He showed up on time on the day agreed.
2) He made suggestions for the best installation.
3) His pricing was reasonable and the final bill was the quoted price.
4) He kept the work area clean.
This is not the first experience the Ace and each time in the past, I have had the same result.

Art was on time for both estimate and installation visits. Communicated recommendations clearly with sound reasoning. Installed in less time than anticipated. Accessible for follow up questions. Overall, very easy to work with, a great to have working in my home