VIP Services
About us
With over 20 yrs. of experience, we use IN-HOUSE painters and carpenters. ---Projects checked regularly by the Owner and Assigned Project Manager. ---ALL crew members are bi-lingual, or use English as their primary language. ---We include a 1-YEAR TOUCH-UP SERVICE FREE, with all of our projects. ---NO final payments are accepted until the project is reviewed with the client, and all touchups have been completed. -A+ RATED with the BBB, and Dallas BBB chapter Member. ---LIEN VAIVER provided to protect the client from paying twice once the work is completed. I realize our industry is competitive and I appreciate every opportunity to earn your business. I realize what it takes to get your business, what it takes to give you the results you demand and what needs to be done to eliminate many of the common headaches and frustrations people have with their home improvement projects. Get more tips at our website, at VIPServices4.com, and be an expert before you hire, to ensure your project runs smoothly.
Business highlights
Services we offer
---Kitchen & Bath Remodels ---Interior and Exterior Painting ----Textures and Faux Finishes ---Tiled Floors and Showers ---Granite Counter Tops ---Wood flooring installation ---All Phases of Construction
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 12% | ||
| 0% | ||
| 3% | ||
| 6% |
"After 20 years of personally growing my business, I am intimately involved with daily activities and strive to support every client with our 10+ employees, 3 admin support staff, and Dedicated Project Manager. Pls see our other 100+ reviews and great ratings here and at other prominent sites. - Blake, Owner/Manager VIP Services Inc. Response and Project Details - Shower Tile Replacement The client met with myself and my project manager, before he shower tile was grouted, and noted several tiles that needed to be replaced/reset. Together, we marked each tile, and documented those to be replaced. Upon arrival of my installer, the Client's mother stated that she would not accept anything less than a full demo and full replacement which was completely unwarranted. VIPS stopped work and emailed that owner about the reason for stopping, with an offer to return to complete work as agreed and promised, with no further payment due until AFTER all work was completed. Several weeks later the client asked us to return to complete, then upon contacting her to schedule, she decided not to proceed."
"VIP Services worked with Mrs. [Member Name Removed] for several months to get all the changes finalized for her cabinet order. Several weeks after the order was placed, Mrs. [Member Name Removed] requested cancellation of the order which she understood was not refundable. Unfortunately could not be cancelled since the cabinets were already in production. A few days prior to starting her project, she claimed the cabinets were not the correct color, which was not supported by any of the documents that she signed, which further delayed our start date. She also claimed quality issues after we reviewed all of the cabinets on site with her after arrival, and after she emailed us with acceptance. She demanded that VIPS provide 60% of her money back due to price gouging (which was not supported by any facts), under threat of civil and criminal lawsuit. Some other damaged cabinets were replaced with no issues, as quickly as possible. After 20 years of personally growing my business, I am intimately involved with daily activities and strive to support every client with our 10+ employees, 3 admin support staff, and Dedicated Project Manager. Pls see our other 100+ reviews and great ratings here and at other prominent sites. - Blake, Owner/Manager VIP Services Inc."
Blake was very punctual and informative on his first visit. We took several weeks to choose a contractor and asked Blake numerous questions. The estimated time for the project was 3-4 weeks (it took 8-9 weeks). We settled on a start date after we chose our tile and granite then asked for a follow-up visit to go over everything prior to starting. Blake said that he would order our tile to get us a discount (50% payment up front on the tile). Blake seemed very knowledgeable leading up to the start of the project. His quote was detailed and we went over it on the day the project started. The crew he had on day one was very good. Chris and Eddie were definitely very experienced and Chris was in charge of the crew.
These are some of the things that led to our frustration:
Lack of communication and organization - We were managing the project not Blake
Forgot to order tile - delayed installation of back splash
While Kitchen and hall bath were incomplete, wanted to start master bath - we did not allow as we wanted something complete. Blake interpreted this as we wanted the kitchen and hall bath complete before starting the master bath.
Blake notified us at 9 pm the night he finished the hall bath that we would not have anyone here for 1.5 weeks while he went to work on another project. (Kitchen still not complete at that time)
No Plumber used in Kitchen or hall bath - this led to kitchen drain leaking and having to be fixed 3 times. The faucet nearly being installed incorrectly in the kitchen. The Hot/Cold water is reversed in the hall bath. The wrong finish drain used in hall bath. (Installation price of hall bath faucet reduced from bill and drain replaced with correct finish)
The stain on several cabinets was not uniform - this led to a heated discussion on the walk through. It took threatening to reduce payment for the kitchen if he did not want to fix the cabinets for him to have someone correct them.
Paint on kitchen ceiling where light box was is not close to matching - was told that paint might not match, but would get as close as possible and would paint the room if it was not close so it didn't look like a painted patch. At the end of the project this was not discussed because Blake was very argumentative over the finish of the kitchen cabinets.
Screen in door torn when taking out debris - fixed
Failed to use PRISM Grout as quoted in hall bath and on the kitchen back splash - Initial argument was that the grout did not come in the colors chosen. I provided a link from the manufacturer that proved they did come in the colors chosen. Blake offered to seal which raised a question on how his quote had stated that the PRISM Grout never needed sealing. After a discussion with the Grout Manufacturer, I found this statement to be false and got a recommendation for grout sealer from the manufacturer. I sent an email to Blake stating that he could resolve this issue by sealing the grout on the kitchen back splash, hall bath, and master bath at no charge. Blake agreed to this then when he arrived to do the walk through, he did not remember agreeing to seal the master bath, but did agree to do it.
Blake also quotes the use of siliconized grout caulk in the corners of the showers, or back splash. This was done in the kitchen and hall bath. However, the master bath this was not done. To correct, he put the siiconized grout caulk over the existing grout. There are numerous things that you can find as to whether it should be done this way or not, but I found more that said it should be one or the other, not both.
There was a constant shuffling of personnel. This led to inconsistency in the quality of work being done (i.e. 3-4 different people staining the kitchen cabinets led to a drastic difference in the finish). A crew would show up to work on something, but had minimal direction. With the constant shuffling of people and minimal direction, I felt as though I was managing this project on a daily basis - something I thought I was paying Blake to do.
Although the job was quoted as 3-4 weeks, we planned for 4-5. This project turned into 8 weeks when you include the 1.5 weeks that we had no one here working. This led to a lot of lost work time for my spouse and frustrating times with my job, even though I was able to work from home (a freedom not normally given for this length of time).
Blake has a good group of guys, but I got the feeling that their hands were tied when it came to issues to be fixed. It appeared that they did not have the power to resolve issues although they seemed willing to. I came to this conclusion by noticing that things we would bring up would not be addressed until Blake came by the house to check on the project.
6/30/15 Blake and I talked at length today and came to a reasonable solution. The bill has been paid. As we talked, it became apparent that the majority of the concerns boiled down to miscommunication, or lack of understanding on both parties. If I were to choose VIP Services again, I think there would be better communication on both sides.
"Response from Owner, Blake Vincent, VIP Services, Inc. The completion of this project was reviewed on site, personally, with the client, and I ensured that was all was complete, and to the client’s satisfaction before providing an invoice in full for those items. The client paid this invoice in full. A 50% deposit for the shower glass (the only remaining item) was provided by the client, and it was installed 2 weeks after our final review. After the glass install was completed, an invoice for the remaining 50% was provided ($1350 - the same amount as the unpaid balance). Several weeks after the payment was overdue, and with no contact from the owner or reports of dissatisfaction with anything that was previously reviewed and paid in full, the client submitted this Angie’s List Review. It was through this review that I then understood that the client did not plan to pay his balance for the glass due to unrelated issues. It is unfortunate, that despite our best efforts to satisfy this client, and his personal approval and payment in full for the completed work, he continues to be unsatisfied. I worked with, and spoke to this client on a daily basis to provide project updates, design advice, and answer questions. The client was in the home every day, and questioned our actions throughout each day of the project. I believed that we addressed all issues and concerns that the client had prior to finishing his project since he had paid for those items in full, and since I clearly understood that he would not pay for any item until he was fully satisfied. I would have addressed any other concerns had they been brought to my attention. Thanks, Blake Blake Vincent, B.S.E.E. V.I.P. Services, Inc. Painting & Improvements C.972.839.9920 F.214.291.5752 [email protected]"
"[member name removed] requested another estimate for a larger project after the completion of the project listed here, so her comments are surprising. My company supported projects with this client at a previous home prior to this project. She was happy with this project, and then hired us to support a 2nd project a the property listed here. She did pay her invoice in full at the completed of the project mentioned here, and I understood that she was happy with the results due to the fact that she then asked me to provide another estimate for a much larger project. I believe her low grade is due to our discussion about the damaged items that were shipped to her home. She was not living at the property, and had a toilet and window air conditioner shipped to her home. She was not on site to accept the items and asked that we accept them. Both items had minor damage from shipping as was not noticed by my crew during the install. After the install, she mentioned these damages, and stated that both were damaged during the install and that my company should replace both at our expense. In an effort to satisfy the client, I had my crew return at a later date to install a new unit at no extra cost. I also returned the toilet to a local store and installed a new one at no extra cost. We supported this client with several different projects, and she continued to add to the project throughout. It is unfortunate that she appears unsatisfied with the results, since all was completed, and her issues were resolved at no extra cost. It should be noted that the client provided this review 9 months after the work was completed, and that the comments were provided via an unsolicited phone call initiated by Angie's List. In every home remodeling project, there are continuous changes, client concerns, and issues to address. I believe that is it how you address these issues, and respond that makes the difference. My crews are hourly workers that work for my company on a full time basis, and are not sub-contractors. They know that we build our reputation one client at a time, and are trained to "fess-up when you mess-up". As the owner, I personally response to any client issues, and make every effort to be sure that any issues are resolved prior to our completion of any project. Please see our other A RATED reviews, and comments from Angie's List clients, Our BBB A+ RATING, and other Highly Rated Reviews and Comments on Popular Websites such as HOUZZ, CitySearch, and Google+. Also please see our website for more info. about us at [hyperlink removed] Thanks, Blake [email protected] 972.839.9920 [hyperlink removed]"
I had got estimates from multiple contractors, and Blake was nice enough to sit with me and explain in detail his proposal and costing.
Scheduling was easy - he had estimated two weeks after signing the contract, and it actually turned out to be a couple days earlier.
The work took three days, and I had no complains with the quality of work, or the way it was done.
The contractors who did the actual work were very courteous, and adjusted to my schedule.
Overall, excellent work. I would definitely use him again
We were very pleased with VIP Services. They did a tub to shower conversion and tiled the bathroom floor. For the shower, they put in a solid shower pan and then tiled the walls from floor to ceiling. The tile work is beautiful. They also painted two bathrooms in our home. They came and went in a timely manner, worked quietly, cleaned up after themselves, and did high quality work. They communicated with me regularly to keep me updated on how the project was moving along. I would definitely recommend VIP Services and I wouldn't hesitate to call them again.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
518 Fairland Dr, Wylie, TX 75098
Get our Angi-powered app
