"Unfortunately this review is false in every sense of the word. We were contracted to paint several things around the house. There was a bathroom where we were asked to paint a ceiling. The homeowners had painted the walls, but not well. They asked us a favor to straighten up their lines and fix some of the issues by touching it up with their paint. Michele and the team agreed to help out. The customer handed us the paint and the guys took care of it for them as the last thing. Unfortunately when the paint dried the color did not match as they had either handed us the wrong paint or it had been too long. The customer then demanded the next day that we come out and paint the whole bathroom for free. We informed him that we could not do that because we never charged for the favor we did them, and it wasnt our fault as they are the ones who handed us the paint to use. We did agree to paint the bathroom at cost waiving our daily minimum. At which point, the husband accused us of stealing his money. He then became very rude and racist stating that Michele needed to go back to her country and learn English. She is originally from Germany, but speaks perfect English. Regardless of that fact, we do not want to have any dealings with anyone who would talk to another person in that manner. We do our best to make everyone happy, which is why my team agreed to the favor in the first place. This is the perfect example of the age old saying "No Good Deed Goes Unpunished"."

"Thank you!"

"We here at Five Star Painting of Dallas appreciate all feedback that we receive. We worked with [Member Name Removed] at his home for about a week. Our initial painter did paint the ceilings without covering the floors. This is a practice that is unacceptable to us, and we removed the painter immediately after finding this out. We are very sorry that it happened, and obviously strive to never have anything negative occur in the first place. We had a second crew there the very next day, losing almost no time in the process. Before continuing any work we cleaned off the floor entirely and made sure to get the go ahead before continuing. At this point we felt like you were satisfied especially when you requested roughly $1400+ of additional work. The same crew did take the weekend off delaying the project a little longer. We kept you updated daily via text messages and phone calls. When a deadline was placed on finishing we brought an extra crew and worked overnight to complete the project. To wrap up everything the best way possible we paid for a maid service to come in and do a final deep clean before moving in to your new home. Once you were moved in we happily came back and completed some additional touch ups as well. We cannot promise everything will go right on every project, but we will always stand behind our work and stay until the job is done and made right. We truly feel we did everything within our power to rectify this situation, and did not leave until the touch ups were complete and the job was perfectly clean. If there is anything else we can do in this case, please feel free to reach us at 214-447-7005. Sincerely, Josh Christensen, general manager."

"Thank you!"

"Thank you!"

"Thank you so much for the review. [Member Name Removed] was a pleasure to work with. As expected on a job of this size, there were some hiccups throughout the process, but [Member Name Removed] was patient and understanding and as she stated, a true partner in this project. The end results look amazing, and we are grateful for being her painter of choice for her new home! We look forward to working with her again in the future!"

"We are so glad to hear you love how it looks! Thanks so much for the positive feedback. It was a pleasure working with you!"