
Five Star Painting of Dallas
About us
Locally owned and operated by Josh Christensen, Five Star Painting in Dallas is dedicated to providing painting services that exceed expectations. Our primary focus is to ensure that you are completely satisfied with the quality of our work, which is why we thoroughly train all of our painting contractors. You can rest assured that our painters are skilled, knowledgeable, and respectful. Five star quality without the five star price. Additional phone - (214) 447-7005. Book your appointment online by clicking on our website!
Business highlights
Services we offer
& Wallpaper Removal., Residential & Commercial Interior & Exterior Painting, Staining, Texturing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
8% | ||
3% | ||
4% | ||
4% |
We first decided to paint home and knowing with any contractor or services you get at least three bids. (in the past we have used Southern Painting and Hutch-n-Son Painting both who had meet or exceeded our expectations) with this project I could not get a hold of Southern and did receive a bid from Hutch but he could not start as soon as we would have liked. I know my gut told me to wait but we just wanted to get this done on move on to next project.
So Phil came out from Five Star (very important here - hence the name Five Star) and he did a great job of selling his company. So much so (in a non-used car salesmen way) he stated they pay great attention to details. So, my wife and I decided to give them a chance. I let Phil know the colors (if you use them note that it is an extra $50 every time you change a color) and we walked through on what I wanted to be done with some sheetrock repairs.
In talking about colors I let Phil know I wanted Benjamin Moore Paint and without hesitation he try to sell me on Sherman Williams. This is another long story that I will not bore you with; but we did have a lengthy discussion on paint grades, and he should have been clear on what I wanted - too include low VOC's. Needless to say Benjamin Moore makes great products and often rank very highly in consumer tests. Not to mention my last two homes where painted with Benjamin Moore products and the product stood up. As with any paint company they all have a value line of paint and this was not what I was looking for but can you guess what paint they decided to buy? You guess it - the lower commercial and not with low VOC's...this was just the start - here are the following items that also went wrong; did not fix patch work to my satisfaction, paint on the trim, paint on the floors, paint on my sidewalk from cleaning there brushes, they cracked light covers and lost dimmer covers, and they moved a granite vanity that became dislodged from granite trim.
At completion I was very nice to the painters and thank them for their work - I don't think it was my job to supervise them. After they left I immediately called their Supervisor and told him the items I was not satisfied with and he agreed to come out the following day. This is where it went from bad to worse - have you ever supervised or worked had a co-worker you liked but always had an excuse for everything...? Well this was one of those times - I will admit I lost my cool and feel very badly but I became so frustrated because his attitude was so "I can care less." So I decided not to have him attempt to repair any of patches but would allow them to attempt to fix vanity and try to remove paint from my sidewalk. By the way, the entire time it was "I don't think we did that, or it's because we don't use that kind of paint, or those stains on your sidewalk where probably there before from some previous painter..." Oh really...because I pretty sure your painter told me he moved the vanity so he could paint behind it, I am pretty sure I tried cleaning up the paint stains - as soon as they left, and I am pretty sure you should have asked me about the paint if you did not know about the paint.
As with any review lots of details are left out from both sides and I am sure we will see some kind of posting from the owner to defend his side of things, but I am certain from my side of things this has been factual and left out any embellishment. So to wrap things up -- if you are looking for a company that has the philosophy that "pretty good is ok" then Five Star Painting maybe for you but as I told the owner I was looking for a company that strives to be perfect. He told be that was not realistic...I understand no one or no company can be perfect, but I do think you can strive to get real close. In this case Five Star Painting missed it on all levels.
"Yes, this is the owner with your response as you suspected. As with any story, there are two sides, and I agree, that your data although factual is incomplete. I am very sorry you felt like you had a bad experience with Five Star Painting, there are many who would disagree with you, as we have over a 95% satisfaction rating, as we do a survey at the end of every job, well over 1000 houses painted in the last 3 years alone. Please allow me to address each concern in your review: Yes, the first color used in a paint job is free, every color after that is $50 per color per house. This is clearly spelled out on the quote, so there are and were no surprises. It costs more for multiple colors in labor and material, so we do charge for that (and this is pretty standard), we just tell you about it going in. You did request low VOC Benjamin Moore paint, which we agreed to. As Sherwin Williams (a quality paint) is our standard, I called Ben Moore myself to get the product and price before the quote was delivered by Phil. My painter made a mistake due to his unfamiliarity of the paint, and got the same paint, but without the green on the end of the name. So you did not get low VOC paint. We corrected this by giving you an additional $5 off per gallon, even though my savings was closer to $2 per gallon, but as is my custom, I tried to do the right thing. Yes some light switch covers got cracked. You bought a 50 year old house, and you embarked on a construction project. Some things get brittle (I think you showed me 4 light switches). Normally I would have been happy to help fix these but by the time you showed me, we all just wanted to part company. This had gone on long enough. On the Granite vanity, you ask my guys to move this. Then it didn’t line up with the part that was glued on to the wall. I went there myself, showed you the little stoops that the vanity was sitting on originally, which slipped out from under the leg in the move process. I put them back under myself, lining up the vanity as it was before we got started. This took me less than 1 minute to remedy, and it was remedied before we left. At this point, you are just looking for something to write about? As far as paint on the trim, floors etc. I believe this must have been minimal as all touch ups were done before we left. Paint on the sidewalk. As explained to you when we were there, paint less than a week old (latex as we used) will wash off with minimal effort. Any painting store, contractor, supplier will tell you this. We scrubbed in front of you for 30 minutes, and it looked exactly as it did when we started. This paint has been there for years, and you can confirm this with anyone you want to ask, that his honest. Yes we strive for perfection on ever y job. You stated to me that you expected perfection. I told you I can walk through any house and with a magnifying glass point out imperfections. I would ask you, do you do your job perfect? Could someone find holes in your work? Bottom line, we DO strive for perfection, but there comes a point where we tell you this is an excellent job. I did use the words this looks pretty dang good (my mistake in vocabulary), the bottom line it was an excellent paint job, and all issues were resolved to the point any reasonable person would have accepted."
The team showed up on time the first day; we went through the house and mapped out which colors for which room. All the ceilings were painted the first day, and things taped up. I came by twice daily to check on progress, which went very well. They were done in 3-1/2 days, and I requested the added job of repainting the fireplace to match the rest of the living room (not in my original request).
I feel quite satisfied with the paint coverage, and the overall job.
My one quibble is that the original estimate for doing the ceiling beam was $100, but it showed up as $150 the day the job started. Unfortunately, I couldn't find the email with the $100 estimate, so went with it, since it was more important to get the beam done than to fuss over $50.
"As thre owner, all I can say is not true, but everyone has their own opinion. The owner was never there when I was there, which is stated in her own post (she was out of town). The contractor that we used refused to pay us, we waited over a month, made multiple trips back out there. The honest answer is that my first crew did make some mistakes, and we sent an ACE crew out there to completly correct everything. My production manager was 6 months with the company, and is an Afganistan war vet. and is doing a great job, and is closely supervised by us who have more experience. The member was not even my customer, a company was my customer, who hired me and who paid me. I had no contact or relationship with the member as she was not my customer. The job was signed off and the "Contractor" who hired us, was our customer and cheated us on the money he owed, us, paid late, refused to meet with us etc.. What wasnt said was that contractor had multiple painting contractors on this job, and every complaint that was not fixed in short order was work done by the other painter. The contracor is very aware of this, and allowed the blame to be shifted to us to hide blame to himself. I would strongly stand behing my reputation and the thousands of happy customers that I leave behind."
He was able to schedule the job within the week. On the day of service they arived as scheduled. Reed an Stephanie did a great job and were very porfessional. I was amazed at how straight a line they were able to make on the rounded corners in the dining room. The job was completed same day. They cleaned up all the room after themselved and left me the remaining paint for any needed touchups. I will use Five Star Painting in Carrollton for my next paint project.
"Thanks so much for taking the time to post a review on Angies list. We look forward to working with you and Stan in the future. Best regards, Mike"
"Thanks for taking the time to post a review of Five Star Painting. I know we had a crew leave on us during your job, and I'm glad Josh took care of it so quickly. I've heard it said that when things go well, its hard to tell the measure of a company, but the real test is if something goes wrong, how does the company respond. WE take pride in doing everything we can to have a smooth job, most of the time it goes well, but if somethign goes wrong, we really try to do all within our power to make it right. Mike"
It was a great experience overall and we have NO complaints. We have hard wood floors throughout the downstairs which they were very careful in protecting. They are the neatest and most careful painters we have ever seen (and my daddy was a contractor, so I've not only done a lot of painting myself, but have also been around a lot of painters). They treated our home the same as if they were painting their own. Reed and his team performed the services he said they would perform, for the price he said he would charge, in the time frame he promised to deliver. It was an absolute pleasure having them in our home and we will continue to recommend them WITHOUT hesitation, to anyone that is in need of "quality workmanship" and "integrity"...at a VERY reasonable price.
We don't think you can beat or even match Five Star's pricing... but even if you can, we guarantee as we said earlier, you won't match their workmanship or their integrity. Honestly, we CAN'T say enough about the team at "FIVE STAR PAINTING"...and we're so glad we did NOT think of their PRICING as a reflection of their QUALITY.
Just call them, we promise you...YOU WON'T BE DISAPPOINTED!
P.S. Please feel free to contact us personally at 972-691-7395
"Thanks for the review. I always enjoy working with you on all your projects. Mike"
I really appreciated that I didn't have to pay for the work until they were complete and I was 100% happy. The money we spent totally transformed the look of our home and it looks incredible. I wouldn't hesitate to call Mike and Five Star again.
"It is true that I showed up 5 minutes late. This is an apartment complex, and it was difficult to find the exact place, so yes, I got there 5 minutes late. The reality is that my crews showed up early, no call was made that we were late. They got there, found the apartment and knocked; no one was home, so they went down in their truck and watched the door. When the customer showed up, he just sat in his truck and watched the door. He called me and I informed him my crews were on site waiting for him. I then called my crews and had them get out of their truck and then the work commenced. There were 3 dry wall screws they had neglected to pick up. With regards to dust, how much dust does "paint" leave behind? There was a little dust on the window sill, yes, but it was very minor. We always leave the left over paint with the customer. That is our policy in case they nick the wall and need touch up paint. That’s why it was left in the apartment. Again, this is an apartment, so we could not leave it in the garage or on the porch. I'm sorry if Mark felt it was a bad experience. We paint 500 to 1000 houses per year, 99% are thrilled with us, and sometimes someone feels we are not up to par but its rare."
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