Campbell Appliance Heating & Air Inc

Extremely unsatisfied and I will not ever do business with this company again. I contacted Campbell about a dishwasher not draining at a rental I own. I was told I'd be charged a $130 service fee to have someone come look/diagnose it which would also go into the final cost of repair depending on the issue. The renters informed me two gentleman from the company came into the kitchen, stood there for about 5 minutes and were told the dishwasher was not draining. After this they said the drain pump needs to be replaced, asked for a $160 dollar deposit then left * without contacting me * (the renters were not supposed to be charged, and they didn't pay the technicians anything thankfully). The renters later told me the technicians did not inspect the dishwasher themselves and diagnosed a defective drain pump based soley on being told the dishwasher wasn't draining which they already knew before coming because I provided this info over the phone before they came. I was later provided an estimate of over $350 dollars to have them order and install a new drain pump which is a $40 dollar part (genuine OEM part). I declined and decided to fix it myself and was charged $130 "plus tax" which I paid to Campbell. I ordered a new pump based off of their diagnosis and went to install it. Upon removing the old pump which took about 60 seconds, I discovered a piece of plastic was lodged in the pump. After removing the plastic, the old pump was reinstalled and the dishwasher was fixed. This all took me about 5 minutes or less. I contacted Campbell about what happened as I was very unhappy and was clearly informed "we don't offer refunds" multiple times over the course of the call. I asked why the technicians didn't inspect the dishwasher and was told "they're not allowed to without approval, and if they had it would have been $180, plus tax". I'm confused how this could have ever been the outcome as they did not contact me for "approval" and just left. I asked if this is their typical business practice. The representative then accused the renters of lying to me about what the technicians did. I politely informed him the renters have no reason to lie to me (at this point I was kind of in disbelief at what this guy was saying to me). I was then told by the representative, "well I wasnt there so I don't know what they did". I then asked, if the technicians aren't going to contact me to get approval to inspect the dishwasher before leaving, and just diagnose a defective pump on only a description of the issue and charge me $350 to replace a pump that doesn't need to be replaced, would the technicians have discovered that the pump wasn't bad when they went to install a new one and only charge me $180 and return the new pump they had ordered? The answer? "Well we don't offer refunds so they would have just installed the new pump" What? Unbelievable. So now I'm out $130 "plus tax!" only to have had this company incorrectly diagnose the issue and give me an estimate to replace a part that didn't need to be and would have still charged me the full cost for even after discovering that the pump wasn't even bad. Make it make sense.

Campbell appliance said they could fix cooktop so gave them $500 deposit to order part on Jan 25. Over 2 months later, still no cooktop and Campbell now says it can’t be repaired. However, they want to keep part of my deposit which I gave them because they said it could be fixed. We have not had a cooktop over 2 months - and will now need to find and purchase one. In addition, Steven never provided status updates for the repair. When I called to find out to learn the status, he would not speak after I identified my self. I would have to coax him to provide me with update — which was always minimal at best. Will never call or recommend Campbell Appliance. They did not perform the services they promised and were extremely rude and unprofessional in their services.

The technician arrived when he said he would, and called first. He examined the machine, described the problem and gave me an estimate. We set up an appointment to repair the washer. He arrived on time, repaired the machine and tested it to make sure. The second time I called them was 3 years later for the same washer. We went through the same process. This time he told me that it would cost almost as much to repair the machine as it would to purchase a new one. I would definitely call them again; for any of my appliances.

The problem has been fixed.

Asked for an estimate to replace existing system,tech that came out was impressive, but never heard from them again, even after repeated attempts. So moved on to other company's for quotes, and hired one of them

Initially thought they had fixed the problem but a few days later realized that the problem was not fixed. They charged me $344 and when they returned they said that the compressor was the problem and that they would be another $189. Did not get additional repairs done.

No service provided. No follow up. Rude repair man.

They did good job i will recommend them to anyone reasonable price

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I was a little worried about prior reviews on timelines. But he came by in time. Told me that I didn't have the materials for installation. Said it would be cheaper if I went to Home Depot to get it. He came back later that day and installed it. no problems.

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They were very prompt in responding to my call and came out that afternoon. He was very professional. We were very pleased with their service and will definitely use again.

After about 12 trips here(since MAY!), they have not fixed the icemaker AND now the water line in the fridge is leaking slowly—ice is formed on the back and ceiling of the fridge! Additionally, the door with the ice & water(a french-door fridge) is now a little sprung so the doors don’t meet flush with each other!!! They ignored me often and I made many calls to their offices. I have now filed on them in small claims court hoping to get enough to replace this fridge! I have written certified letters to the owner, Thomas Busch( but his name is listed as THOMAS CAMPBELL on their website) and Chris Pavelka, service manager! The letter came back from Waco, NO FORWARDING ADDRESS and Mr. Busch just called this morning to say that they don’t except mail from the Round Rock, TX office, so he just got his in the Waco office!!! I just think I’m getting a huge runaround from these people...why doesn’t any yellow pages list his Waco office, phone number and address??? I am very frustrated and frankly, confused about these folks!

After having an issue with my washing machine, I checked online for a
repair place. I found Capmbell?s and thought I would give them a chance. My
washer stopped working on Sunday August 31st. Seeing that it was the holiday
weekend, they informed us that it would be an additional $150 for weekend
service. We opted to wait until Tuesday September 2nd (Monday was a holiday).
They said that on Tuesday the 2nd, they would call us at 9:30 to let us know
when they would come out. My husband took off of work the whole day so he could
be there for the repair. The called us at 9:30 like they said they would and
told my husband they would be there between 11am and 1pm.  After waiting until 2pm with no show or no
call, my husband called to find out where they were. They said they were
running behind but would forward the message to the technician and they would
now be coming out between 5:30 and 6:30pm. So my husband took off work for no
reason at all! By 7PM, we had not heard from them and I was now home from work.
I called and they said they would once again forward the message to the
technician since it was already after hours and I was speaking to an answering
service. At the time of me writing this, it is currently 10am the
next day (Wednesday September 3rd) and we still have not received a call back.
I called this morning on my way to work and spoke with someone who put me on
hold for 6 minutes to call the technician and I had to hang up because I
arrived at work. She called my husband back and said again that someone would
call us today (Wednesday). My husband has gone to work today, as he does not
have any more days off available. I don?t understand where the disconnect was.
If you are in the world of service, more importantly, customer service, wouldn?t
you want to offer good customer service?  
Update: I ended up purchasing a whole new machine Wednesday night and
finally got called back on Thursday from Campbell?s. What a joke! I reported
their service, or lack thereof, to the Better Business Bureau and other sites.
FYI - There are multiple Campbell's locations, but this review is put on the Waco location. Don't let the Temple review make you believe they are a good company. It's all the same company.

unknown

It was okay. He didn't really fix it. I didn't call him back to tell him it wasn't working. They were very courteous and prompt in getting here. We previously had to use Kingdom Appliance because of our extended warranty and they were awful. Campbell was fine. They came when they said and they did work on it, and got one working pretty good, but the other still wasn't. He said it was fine and it was heating up to the right temperature, but it doesn't hold the temperature. They make whatever they say they are going to. The other one is still the same thing. You can try to bake a cake and it will be raw in the middle after 50 minutes. That is not right. It was covered under the extended warranty so I didn't pay anything. They did do the work, but it was not just quite what it needed.

They were very professional and kept me informed of the price throughout the process.

My ice maker was not making ice and I called out Campbells based on my last experience with them replacing my condenser.  Once again, they were awesome. They came out and looked at my ice maker.  The part had to be ordered and they were out the next day to replace it.  Awesome customer service.  Thanks Campbell Appliance!

My condenser needed to be replaced and Campbell Appliance Heating and Air out beat every other company I called on the price to have this done.  They not only had the best price, but had the best warranty.  They gave me a 3 year warranty on labor and 10 year warranty on parts.  I had a very pleasant experience with this company.  They were very prompt and professional.  I will definitely be using Campbell Appliance again for future repairs.

Kenny advised us to unplug the refrigerator at night, when
it wouldn?t be opened, to allow it to defrost a little. We followed his advice
and woke up to a warm fridge the next morning. We decided to manually defrost
the freezer, which is exactly what he should have suggested, because the fridge
stayed cold until he came to replace the parts on the 8th of April.
On the 7th of April, I called Campbell Appliance and told
them that we didn?t want Kenny coming back out the next day as my wife and I
would be gone most of the day. He came anyway and by chance our son?s college
class was cancelled and he happened to be home.
While Kenny was in our home, fixing our freezer, he was
engaged in a personal phone call with his mother the entire time. I doubt he
would have done that if it were my wife or myself in the house. His distraction
may be what caused him to ruin our evaporator causing the Freon to leak out.
We fully believe he was aware that he did this because he
told our son that we would smell a chemical smell that night. We?ve spoken with
two technicians from Campbell Appliance since, Josh and Chris, and both told us
we should not have smelled any chemcals after the refrigerator was fixed.  When the fridge was finally repaired the
correct way, I might mention, there was zero chemical smell.  Our house was filled with it after Kenny?s
visit. 
The next day, when we came home, everything was melted in the freezer and the fridge was very warm. There was a very strong chemical smell. It was too late in the day to call Campbell then, so I called them first
thing the next morning, April 10th.  I also mentioned to them that I?d found our old defrost heater in our outdoor
trash in the box the new one came in, but not the timer.  That made no sense to me as the timer is in a
smaller box.  She insisted that Kenny wouldn?t pull something like that, but we were suspicious and our suspicions
were confirmed later by our son.  He was in the kitchen with Kenny the whole time.  Kenny never opened the fridge side of the unit.  That is where the timer is, so he couldn?t have replaced it.  He only worked in the back of the freezer.  This is the reason we gave them an F for price.  We didn't get what we paid for originally.
After phone calls to them all day, the next technician,
Josh, finally arrived late in the afternoon.  The woman that answered the phone said he was
the best technician they had and that was why they were sending him. We told
him what happened, he then opened the freezer and removed the shelves and back
cover from inside the freezer. He didn?t say a word, but we knew something was
wrong when he sighed, turned the fridge off and took a picture with his cell
phone. He then got up and walked out of our home while he was making a phone
call. It was very obvious to us that Kenny had really messed something up.
When Josh came back in a few minutes later my wife said,
?You don?t have good news for us, do you?? He answered, ?No, I?m sorry. Kenny
really messed this up.? He showed us the crushed cooling unit and told us the
smell was all the Freon that had leaked out. We appreciated his honesty very
much. He also told us this was going to cost Campbell Appliance a lot as Kenny
had really messed up and they would have to replace the timer again as well.  He told us because the next day was Friday and
it was so late in the day, the parts would have to be ordered and would not
arrive until the following week, we would be without a refrigerator until the
following week.  At this point we cannot
believe that we have not heard from the owner of the company.
On the 14th, because we?d heard nothing still, I called
Campbell Appliance to find out the status. I was told that the parts would be
in the next day, Tuesday. I reminded them that neither my wife or I would be
home as we were in a class all day. On the morning of the 16th, I called
Campbell to find out what time we could expect Josh to come repair the
refrigerator. I could not get a straight answer. I made several calls to them
that morning and no one would call back. I was told at one point that Josh
would be at our home between 1:30 and 5:00. This was completely unacceptable as
we should have been the first stop.   This had gone on long enough.  We called due to a freezer that wasn?t
defrosting, their technician ruined our evaporator (the owner now says that he
knows where the evaporator was leaking from and trying to insinuate that we
broke our own evaporator.  Ludicrous.)
I asked to speak with the manager, as I had many times over
the week before. Finally the Technician Manager, Chris, called me and told me
this was already costing them a lot of money and that it wasn?t his fault.  ????   I pointed out that it was their responsibility
due to their technician breaking our freezer. He tried to claim we didn?t know
that Kenny had broken the freezer. When I told him that I had pictures and Josh
had already told us this, he said, ?Well, let?s get this taken care of first
and then we?ll talk about reimbursement of the food you lost and the meals you
had to eat out.? He also told me they might reimburse us for the original parts
they ordered, but we could discuss it after they fixed our refrigerator.  He later went back on his word, but couldn?t
even do it personally.  He had the Office
Manager, Rachel, call to tell us.  A week
and a half into this mess and there was still no word from the owner.  Ridiculous.
Josh finally arrived at about 1:00 that afternoon. He fixed
the parts and was as polite and courteous as the first time. He called a little
while after he left saying that Chris had asked him to call me and let me know
that Chris would call the next morning to discuss our reimbursement.  I thought it odd that Chris didn?t call me himself.  In fact, I had heard from Chris for the last
time, I just didn?t know it yet. 
The next morning, the 16th, Chris did not call. I called
several times and was told, ?Chris knows he needs to call you and he will.?
Each time I called, I was given some excuse, just as I had over the last week
and a half. I never received a phone call as promised. On the morning of the
17th, I tried calling Chris and was told he would call me back in 30-60
minutes. I was told he was out working as a technician and he would call me. He
never called and I was promised he would call me the next day. On the morning
of the 18th, I called Campbell Appliance and asked to speak with Chris, I was
told he wasn?t in. An hour later, Rachel called and said that Chris wasn?t
going to call me because they don?t reimburse for food. I had also spoken with
Rachel the week prior as she was a manager. When I explained the situation to
her, she told me she needed to speak with her boss and would call me back in 20
minutes. Rachel never called me back until this last conversation. I had
attempted, several times, to speak with her and never received a phone call
back from her either.  I informed her
that I was only talking to the owner from now on, so she was either to put him
on or I was hanging up.  She claimed
several times (as we?d been told since this began), that he was not there and
she made the decisions.  When I was about
to hang up she finally said, ?Just a minute. 
I?ll get him.?  There was a
scuffle and after

My wife and I are getting too old to be trying to deal with a non-functioning AC or heating unit.  So this time we got the top of the line (Carrier) unit and gave it a 50% increase in capacity.  The tech arrived on time, knew what he was doing, and was quite professional in his dealings with us.  He gave us the 'bad news' that our old unit was dead and said it would have to be replaced  (I had already arrived at that opinion myself but wanted to let him see if he could fix it).  He called his company to see if 3T unit was in stock.  It was, but was in some warehouse in another city.  He told me that it might take all day (the next day) to go get it and bring it back to Killeen or Round Rock. However, the next day their installer called about 3:00 PM and asked if we wanted it that day (we did) or the next day, but he said they probably wouldn't finish the job until 8:00 PM or even later.  I said 'come on down' and they arrived in about 30 or 40 minutes.  The got right to work, had the right tools, and knew how to use them.  All three men were quite professional.  They finished the job about 8:00 PM, just as they told me.  The next day my wife advised that the blower unit had a 'knocking sound" and wondered if something was wrong. SI heard it too, so I called (I think his name was 'Kenny'?).  He arrived bright and early the next day, located the problem, and fixed it.
$1000.00 of the price was for the capacity up-grade.  There were no hidden charges, nor any attempt by anybody to get more money.  I paid exactly the price quoted on the first night.  There was no charge for eliminating the 'knock'.
What I really appreciated was the continual up-dates.  The whole time, I knew what was happening, about to happen, and what was finished.  Unlike some, these people know how to run a business.

Chris arrived on time and was quickly able to diagnose the problem.   At my request, he also took the time to talk with me about my 27yr old unit and discuss options and prices for its inevitable replacement, though he in no way pressured me to replace instead of repair at this time.  Chris speedily replaced the contact panel on our outside unit, and all was cool again!
I will definitely call Campbell Appliance again.  We've used them many times in the past and they've always been responsive and reliable.

It was not good. If I had had them do the service, then that would have come off that price. Their estimate was way too much. For $200 that they could have charged me, I could have a brand new stove. What I did was I went online, bought the part and fixed it myself. They didn't really troubleshoot what the problem was. The guy just kinda guessed on what the problem was. One of the things he was going to do was charge me $169 to replace the element on the stove. I bought an element one time for about $35 and it takes maybe 5 minutes to change that. The other thing was that he want to charge me $229 to repair the switch, the surface element, and I found one online for about $40. The estimate was way out of line. The part that he said was bad worked fine. Basically, they were trying to fix something that wasn't supposed to be even fixed. I don't think it's very professional to come out and charge me so much.

the first unit they put in was the wrong one and it was late afternoon so they couldn't get another one by that night.  They offered to put me in a hotel since it was so hot, but I declined.  They came the next day later than expected, but they did come and put in the new ac very quickly.  They gave me a $50 gift card to a restaurant to make up for the delay.  The repairman was very courteous and told me what was happening all along the way.  Since I was only planning on a repair and not a new unit, I didn't have time to research what kind of ac to get, but so far am pleased with the Carrier they installed.