PRO TECH AIR

This was a provider that was picked by my home warranty service.  The provider came out on a scheduled date (7/25/2014). However, the appointment time was set for 8-10 am.  They did not show up to the house until 1:30 pm.  and I didn't get a call until around 1 pm after trying to contact someone at the office with no response.  When they finally made it, they didn't have the part that was needed and said they would have to come back out another day to replace the motor.  They scheduled to come back out on 7/28/2014, but again, were over an hour past the scheduled window time.  HERE IS THE KICKER:  They replaced the motor in the WRONG A/C unit and unfortunately, I didn't realize it until they were gone and the work was done.  Different serial numbers, different units.  Now I am still waiting to have someone come back and fix the broken unit, so I am at the very least dissatisfied with the service.  UPDATE:  After I had initially submitted this review, we spent time on the phone trying to explain the situation to the owner (Rick), who tried to argue with both me and my husband and swore up and down that they did nothing wrong.  I had to then contact my warranty company, who sent another A/C company out, who VERIFIED the A/C was still broken and they had put the motor in the wrong A/C unit. 

The relationship between these techs and the company is suspect. Why would they tell the customer one thing and tell the company a completely different story. The whole experience was poor.