At Re-Bath, we handle every detail of your bathroom remodel from consultation and design to selection of quality products, removal and installation. Best of all, our licensed, insured Re-Bath teams typically complete projects in just a few days, not weeks. Design guidance. Quality products. Professional installation. Everything you need for the perfect bathroom, all from one bathroom remodeling company.
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Number of Stars | Image of Distribution | Number of Ratings |
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50% | ||
0% | ||
13% | ||
13% | ||
25% |
"We are both surprised and concerned that the [member name removed] are not happy. Our goal is to provide good customer service and something evidently went wrong here. As we order custom products for each remodel, it's not uncommon to have 4-6 weeks between ordering and installation. We do this to make sure we have all the supplies necessary before we start a job. This is explained in writing, before a contact is ever agreed to or signed. We met with them initially on 9/22, had follow up calls with [member name removed] on 10/6, 10/20, and called to schedule the remodel on 11/17, with a follow up call on 11/21. With a typical installation taking 2 days, and the only day made available by our customer being a Monday, it took us a little longer to schedule an installer to start the job on Sunday (most of our installation crews work 6 days per week anyway); which we did on 12/7, and completed the job on 12/8. The [member name removed] signed off on the job on 12/7 with our installer. We are unaware of any issues with this remodel until this post. If there is anything we can do to rectify the any issues with the [member name removed], we are certainly willing to try. We do hundreds of bathrooms each year and have over 1,000 bathroom remodels in the Texoma area. We sincerely do try to make all of our customers happy, but occasionally fall short."
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