Herb Easley Motors

Everything was great until I needed to use my warranty. I was told at the time of sale I had a 3 month 3k warranty and that if ANYTHING went wrong at all, bring it and they will fix it for FREE. So all of the sudden I have a check engine light, I take it in, and there are several things wrong with it. One was the thermostat and they said they fixed it and ate the cost. Everything else that was wrong all of the sudden wasn't covered at all. Basically told me I was out of luck. I tired to get a hold of a manager or the general manager and was basically told I wasn't getting one. I will never deal with them again!

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These guys do not take care of you after the sale! I bought a car through Herb Easley and the Finance guy hard sold me an extra warranty policy. I told him I didn't want an aftermarket warranty because of the bad things I heard about them. He told me that this warranty was and quot;the good oneand quot; and that it was endorsed by GM. He went on to say that and quot;they don't give you a hard time on claims, they authorize GM parts etcand quot;. I ended up buying it for $1850. The one and only time I tried to use the warranty, the Herb Easley service lady was rude to me and told me I had to authorize paying $1100 teardown cost before they would determine if the warranty would cover the issue. I declined to authorize the $1100 and asked them to pull my car back around. Then they tried to charge me $100 before I could get my car back even though they had not touched the car with any tool. The warranty turned out to be garbage so I asked the finance guy who sold me the warranty to help me. He said that he would call his rep at Warranty solutions. He took my phone number and promised to call me back that day or at the latest the next day. One week later I still had no call. I ended up cancelling the warranty to at least get a partial refund but I am still out hundreds of dollars. I will never buy a car from Herb Easley again and I recommend that you don't either.

It went well. The door-open indicator light on the dash would not extinguish even after all doors were checked as closed. The technician checked all door sensors to determine the faulty one and changed it.

The service was very good. I will continue to use their services in the future.

They found my car quickly. They drove the car to my place and they helped me find exactly what I wanted. I recommend them highly.