Jordan & Tanner Cleaning Service LLC

Jordan and Tanner Residential Cleaning, LLC DO NOT EVER make the mistake to hire this company!! They are flat out TERRIBLE!! We used one lady before she got married and moved away…she out cleaned/worked the 4 people that Mr. Tanner sent all by herself! Our neighbor recommended this company and we regret allowing them in our home! Master bathroom was not cleaned at all, toilets were not cleaned, trash not emptied, dishes not touched, wood floor were mopped with water left soap scum and streaks all over our polished floor, clean linen put on top of linen already on the beds in ALL 4 bedrooms, etc!! Please don’t ever make the mistake to hire this company!

Every other Wednesday. Every now and then I have to remind them clean top of ceiling fans.

The provider had a great deal of personal problems. He expected me to understand why his work was sub par. I used his service, because life happens, but it continued for some time. Because of this he did not respond to messages or texts with any urgency. He was not responsive, disorganized and unprofessional. He did not supervise his crew. His crew had to be told to redo work, they got upset when this happened, even though they asked me to check their work. They did not speak English well, they did not arrive on time and there appeared to be a lack of communication between the crew and the owner. If he lost his phone he did not have backup contact information, he is not professional, organized and does not know how to conduct business efficiently. He needs to get organized, resolve his personal problems and run a more professional business. I was putting up with this nonetheless because the price was good then suddenly today I got a message from him through the Angie's List website that he would not be cleaning my place anymore, with no explanation.

They have great communication skills on the phone, you can pick and choose what it is you need them to do. They confirm the date they will be able to get out and let you know when it's finished.Their rates were very fair. When we checked on the rental it was beautifully done. They were professional in every way. If he was all over the area he would get so much work from me. He does the area he can do very well.

Ralph came out and provided an estimate and understood what we needed and why. Post construction there is dust everywhere. We were able to agree on a date even after my move in was delayed a few days. Three ladies came out and did a deep clean and took good care of my new hardwood floors, countertops, and textured/painted walls. Unfortunately they didn't clean the top of the ceiling fans and left cobwebs in a tall window, even though they were provided a step ladder and extension dusters by Ralph. I gave Ralph a call, told him what was overlooked, and we set up a time to have the ladies come finish up. Unfortunate they did not arrive when they were supposed to and I had another engagement and couldn't wait any longer. So we rescheduled again, the ladies finally made it out and finished up in about 10 minutes. Ralph was great to work with and made sure I was happy with the work his cleaning team had done.

After the crew left and the wood floors were dry, my wife and I noticed a very sticky/hazy film. As my wife started to re-mop the floors, there was so much soap left on the floors, it took her over 2.5 hours to get all the soap off. When they first got here, we requested the crew use the Bono wood cleaner that we had set out for them and that clearly wasn?t done and they didn?t pick up the water right away in the dining room where some of the planks started peeling & warping. The crew did a great job in all other areas, including all the tile floor surfaces in the bathrooms and kitchen so don?t understand why such a poor job was done on our new wood floors. I used in the past and they seem to do better when the owner showed up to help with the cleaning. I did tell Ralph about the problem in hopes of saving someone else from the same issues, but got a very dismissive response saying that he was sorry that I was disappointed...Really???

Unfortunately the ladies who came to clean my home did a very poor job. The pillows and cushions on the couches remained untouched and were not cleaned or vacuumed. Throws on the couch were not folded. There was cat fur on the pillows that had not been cleaned. The kitchen stove was not even touched and remains dirty. They did not make the bed in the Master bedroom. The Master bathroom shelves remained dusty; small mirrors were not cleaned. There was a mix-up regarding arrival time. I was told there would be a "deep clean" performed, which was to include fans, blinds, and baseboards; none of which were cleaned. I asked if several silk plants/trees could be cleaned, and I was told that they would be. They were not cleaned at all; not even touched. When I informed the owner of the company of my disappointment and let him know what the issues were, he responded with a rude and dismissive comment. I will not use this company again.

It was okay. They sent 2 people out to do the job. They cleaned as much of the house as they could in the amount of time. The scheduling was fine.

We had such an amazing experience with Jordan and Tanner's company. I contacted them via email at the last minute and needed someone to come out four days later. They were able to accommodate my need and responded promptly. The three ladies showed up ahead of schedule and were so friendly. They walked through the house, got a feel for what needed to be done, and got down to work. While they worked, they had fun! It was not a situation where everybody was quiet and it made it feel awkward. They asked me about how to clean I vacuum my rugs, and when I asked them not to vacuum one rug, they respected my wish. They even asked to use my vacuum cleaner on our other rug, so they would not ruin it with theirs. I am so appreciative of that!! They were extremely thorough, meticulous, and got all of the tough to reach areas. They were in and out of my home in no time, quicker than I expected! I called and talked to Ralph on the phone, he was so kind and flexible with my schedule. We are going to schedule a BiMonthly cleaning service with Jordan and Tanner! I would highly recommend Jordan and Tanner to anyone who is looking for a great cleaning company.

This is my third attempt at finding a cleaning service that I am happy with. I'll be the first to admit that I am absolutely TOO picky when it comes to someone else cleaning my home. I was about ready to just accept that maybe I was being unreasonable, and that I needed to just settle for "tidy enough". When I arrived at my home after the first cleaning, I immediately went to work searching for shortcomings. I checked the floor corners for dust, I wiped my hand across every surface and counter looking for dust, and I scratch-tested my shower walls for soap scum. I couldn't believe it, I could not find a SINGLE thing to complain about! Not only that, but the owner is very friendly and extremely accommodating; he is an absolute pleasure to communicate with. These people do the most amazing cleaning job I have ever seen. They organized my counter-top clutter. They vacuumed my closets. They washed, dried, and changed my sheets. The house smelled amazing. I am looking forward to long and happy future with this company!!

All of my emails with estimate and scheduling questions to the company were immediately answered. When the day came for the cleaning, I was given an update for arrival and the crew were right on time. My expectations on the cleaning of my home was exceeded. They did an awesome job and I will make sure to pass their cards around to potential clients. Thank you Jordan and Tanner Cleaning!

Jordan & Tanner were professional, on time, and thorough. They had the whole job kicked out in an hour and a half. I'd use them again in a heartbeat.

We moved into our house a month ago and had been looking for a new cleaning service. Ralph from Jordan & Tanner promptly responded to my email and provided me with an estimate that was right on the money with what I thought it would cost to get our house cleaned. We scheduled our appointment and had it yesterday. There was a crew of three nice woman and man-o-man, they went to town! Granted it was the first cleaning we had with them, but they were here for a good 2-2.5 hours. The place was spotless and smelled great. Right now we are only having them come once a month, but I wouldn't be surprised if we have them start coming every other week once we get settled in.

I absolutely love them! They've always done a wonderful job.Every week they clean our entire home. They cleaned & put away dishes, made the beds, changed linens, dust & polished everything. Sometimes my husband worked from home during the times they came and I had 3 adorable barking small dogs running around and they still always do a superb job around all of our madness :) Girls are very nice & thorough and Ralph is very accommodating & responsive. Besides treating my home as if it was their own, the products used were environmentally friendly and always smelled good. A couple of times I'd be at work or out of town and I trusted them to go in and clean while we were away! They spoiled us!! The only reason we don't use them anymore is because we moved from McKinney to North Dallas, other then that I'd still be using them today and they did our move out clean which was also done perfectly. Great company. Great business. Great service. Great team.

I was impressed with his responsiveness. He said he would call me later after the service was done, but I never got a call. His crew was good but I was expecting a deeper clean than what we got. It was a tough job and I think he was just doing the basic so we could get functional. I don't usually use cleaning services, so I probably won't use again.

The sent three of four crew members and they stayed for two hours total. They provided their own cleaning supplies. They did a very good job. I would definitely hire them again.

They were quick yet thorough, and the crew was very pleasant.

I talked to Ralph and a time was agreed upon. He called me before he and the three ladies arrived. I explained that we had just had a lot of remodeling done and there was construction dust everywhere. He cleaned all the light fixtures and fans. The ladies cleaned everything else. They did a fantastic job. They were in my home for about 2 hours and everything was spotless when they finished! It was the first time in weeks that I felt that my home was once more clean and livable! I was impressed with how friendly and professional the ladies were. Thank you Ralph and your great staff!! I will definitely have you clean my home again!

Staff was excellent, prompt and courteous. A three person team arrived on time and ready to work. Later Ralph came by to drop off a ladder so they could reach my higher cabinets. I have a 4700 sq. ft. home, unfurnished and they cleaned it in 2 hours. I am very pleased with the cleaning and the price is exactly what was quoted.

Two crew members arrived on time to complete the work. They brought their own supplies for the job. They did a good job with the cleanings.

It was a little more difficult to schedule an appointment with them but it was no trouble for me. Unlike another housecleaning company I use, you have to call to schedule an appointment and you cannot do so online. There were no additional costs beyond the prepaid rate of deal. They provide their own cleaning supplies for the cleaning. They do a great job with the work!

I purchased an Angie's List Big Deal for this service. They come on a regular monthly basis now. I have been pleased and the one thing I like is that there usually is three or four of them when they come so they get through real quickly, rather than to have somebody here for hours and hours. They do whatever I ask them and I don't think they do windows. Their price seemed to be pretty competitive. The work is not perfect, but I have been pleased enough to have them come back.

Excellent! The team was on-time, worked diligently and did an excellent job.

I tried this company as part of a Big Deal. The cleaners showed up a few minutes before their scheduled arrival. They went to work cleaning. They seemed to be busy for the entire time and yet after they left I walked the house and found a lot of places where no cleaning had been done. I had a maid service for years until the owner closed the company. Even though they spent approximately the same amount of time the house was a lot cleaner with the previous company.

Jordan and Tanner made time on short notice to get our house ready for move in. They did a great job when we were not even in town and Ralph has a wonderful sense of humor.