Storm Tight Windows

The communication after the installation wasn't good, and I thought the price was a bit high.

unknown

We called for a quotation - rep did spend quite some time with us explaining and demonstrating the windows, what they could do, and how they are different to other windows. I have had quotations and the same visits from a Home Depot rep, as well as another company and the presentation time is about the same for all companies. They all want to show you their product and what they offer.
The day we agreed to have the installation done by StormTight, even through the cost for the windows was about 500.00 more than the Home Depot quote for the same window area, we felt we were getting better quality windows.
We had set out to get windows that stopped the heat in areas that get the maximum amount of sun, two of the larger windows were going into children's rooms.
We did not necessarily need the added benefit of the window strength (certified for 180 mile an hour winds), but really needed the heat coming in those windows all day to stop.
The installation took less than a day, and was carried out by the StormTight company - not be third party contractors (which is what the other companies were offering). They cleaned up after themselves, and gave us a thorough run through as to how to operate everything as well as made us check that we were happy with the installation.
There was a problem with one of the screens, which the contractors came in the following day to repair and replace.
We have a lifetime guarantee on the windows, and screens. Apparently if the screen becomes damaged in any way, we call StormTight and they will replace/repair it for free.
Day 1 after installation in the heat of the afternoon, I went upstairs. I noticed a HUGE difference in the heat coming in the windows. There was NONE on coming in the windows on the Stormtight window side of the house, and the heat on the other side of the landing with the regular windows was as the same as it had ever been. The kids rooms were cooler and the airconditioner had not been running almost the entire day as per normal (we keep the AC at 80 upstairs during the day)
So impressed, we will pay off these ones, and then replace the ones on the other side with the same. I think that I would find it really hard to go for a cheaper window through another company when the cost difference was not that great, but the heat difference and customer service was.
We have had wonderful follow up customer service. Phone calls throughout to let us know the process and how long until we received the windows, as well as an appointment time set up for the installation.

.