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My Flooring America
Carpets or Rugs - Clean at Home, Laminate Countertops - Install, Laminate Countertops - Repair,
About us
"Points of Difference Guarantees" - We offer a "lifetime" installation warranty on every product we sell and install.We are so confident in the quality of our setting materials and that our custom craftsman install it right the first time that we guarantee our installations for the manufacturers intended life of the floor. And for "peace of mind" and safety all our staff and installers go thru an extensive background investigation and are we are fully insured. Guaranteed "Price Protection" even up to 30 days after purchase-"if you find the same floor for less we will happily refund the difference". 100% Satisfaction - "Confidence Plus" & 5 Star selection system to make it easy to choose between floors and our signature brands. Family owned and operated 2nd generation since 1972 and nationally affiliated with over 3000 stores as the largest flooring retailer in North America which gives you the best of both - local care and national strength. Largest selection of floors in designer showrooms staffed by certified flooring design consultants to help you select just the right flooring to meet your needs and make your home look fantastic! Dedicated staff for scheduling and customer service thru the entire installation process. We continue to earn your business every day in every way. Members of numerous Chambers of Commerce as well as other community organizations as we believe in giving back to our communities. At My Flooring America - " We're with you every step of the way"
Business highlights
53 years of experience
Services we offer
AND CUSTOM RUGS. WOOD FLOOR REFINISHING., CERAMIC TILE, LAMINATE, SALES AND PROFESSIONAL INSTALLATION OF FLOOR COVERINGS IN ALL THESE CATEGORIES: CARPETING, VINYL, WOOD
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.326 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 15% | ||
| 4% | ||
| 4% | ||
| 8% |
Showing 1-25 of 26 reviews
Charlie D.
Apr 2018
They were very friendly and responsive on the front end but as soon as we signed a contract with them it was all down hill from there. Their 43 years of experience didn't add to much when you can't get them to give you a straight answer for 2 full months. We didn't know when they were going to get to us until the week they started. We signed in November and they didn't start until late January. With rebuilding after Harvey this is the only contractor I had to oversee myself, including missing several days of work to make sure they could keep moving forward and make alterations later. Alterations that should have lead to a lower bill. Ultimately they knocked several holes in our wall, left a mess of grout and excess materials, and took back only some of the materials that wasn't required. We fought with them for 2 months to get some of that money back and we are left still cleaning their mess.
Response from My Flooring America
"[Member Name Removed], Thank you for your review. As we are well aware, you do have other options for your flooring needs and we want to thank you for choosing My Flooring America for your project. It is our goal for all of our customers to have a good experience with our company and we do offer our apologies that your experience was anything but excellent. We do know things can go wrong and we do our best to address those issues when they arise. We also do our best to make sure everything is in writing to keep any issues from arising but we also understand that sometimes, as in your case, there are changes made to design, products and modifications that do require the homeowners involvement, as stated in your fiance Amanda's review, and we appreciate you being there to be a part of those changes to keep your project moving forward. As was mentioned in the response to Amanda's review, we do know that in the aftermath of hurricane Harvey we may have been lacking in communicating quickly with you as we were working with so many families to get them back into their homes and understand that this was frustrating at times. As always, know that you are covered under our Lifetime Installation Warranty and we are in the process of addressing your haze issue and if any issues arise that have not been addressed please feel free to reach out to us and we will be happy to address them."
Chuck S.
Sep 2016
This is for their Sugar Land store. They were very professional all the way. They installed the wood floor in April 2016. We noticed a few days later that some of the boards did not look right and had some flaws in them. We contacted the company. They sent a rep out to inspect it. Later they had the Armstrong/Bruce Flooring Rep come inspect the wood. They agreed some boards were not the best and agreed to replace them. We just wanted the bad boards replaced, however, they said they would replace the entire floor. It took a few months to get it scheduled, after everyone signed off and partly due to our schedule, but it was finally done in September. Their installer inspected every board this time. We are very satisfied with them and will use them again.
Bob F.
Jun 2016
Excellent work! We have been in this house for 16 years and we have done all the floors. Every couple of years we do a different floor. I would continue to use them. There is one more floor to go.
Response from My Flooring America
"We'll be here when you get ready to finish that last floor. Thanks for the feedback!"
Bob F.
Jun 2016
Insurance kicked in but it was about $25000. They had to come back and do the rest.
Response from My Flooring America
"We appreciate the feedback."
Bob F.
Jun 2016
We always do it before Christmas, it makes it a little easier.
Response from My Flooring America
"After almost 7 years, I hope those floors still look great. Thanks for the feedback and let us know if you need anything else."
Bob F.
Jun 2016
I would continue to use them.
Response from My Flooring America
"We appreciate the feedback. Let us know if we can help in the future!"
JOHN H.
Aug 2015
unknown
Response from My Flooring America
"Thanks for the feedback. Let us know if you need anything!"
Sandra B.
Jun 2015
Job went great. I had difficulty getting the house prepared since I just had someone move out of my home, had stuff everywhere plus was having health issues. I rescheduled once to get ready but was still not quite prepared when the crew arrived. They were great. They pushed the job back 2 days, but did stay to help me get items moved. I couldn't have done it without them. Despite starting the job 2 days late they finished up ahead of schedule and were great about moving everything, putting it back in place plus put felt pads on the bottoms of every single piece of furniture before putting it back! Not only that but they carried heavy items to the curb for me for trash pick-up and disposed of some old area rugs I no longer needed. They also cleaned up after themselves. The new floors look great and I get compliments on them all of them time. The only issue was one of my ceiling fans was damaged (must have happened while moving furniture). I would definitely use this company again!
Response from My Flooring America
"We're happy when you're happy. Come back and see us!"
James J.
May 2015
unknown
Response from My Flooring America
"Thank you for leaving a review. Let us know if you need anything else."
Nancy S.
Dec 2014
unknown
Response from My Flooring America
"Thanks for the feedback!"
Ginger S.
Jul 2014
We did some comparisons and we used them before. Their selections and what they have is what we wanted. They have done work for us before. They know their product and they get you closer to where you need to be pretty quickly.
Response from My Flooring America
"Great feedback. Please let us know if you need anything else."
Lee H.
Jun 2014
unknown
KAREN M.
May 2014
Their prices were excellent and their service was outstanding.
Donna M.
Sep 2013
Hector and his crew worked fast and got the job done with few issues. They ripped out the old carpet and installed vinyl planking upstairs and on the stairs just like downstairs.
I wish the rest of the repairs went so well.
It echoes upstairs now, but after we finish painting, get a few throw rugs, and get the upstairs unpacked again, that will go away.
easy to clean.
hilarious to hear the cats chase each other upstairs.
This session went much easier than last fall. THANKS!
I wish the rest of the repairs went so well.
It echoes upstairs now, but after we finish painting, get a few throw rugs, and get the upstairs unpacked again, that will go away.
easy to clean.
hilarious to hear the cats chase each other upstairs.
This session went much easier than last fall. THANKS!
Orlin B.
May 2013
Overall, the sales person was knowledgeable and I was very impressed with the installers,
There was a glitch in that I had hoped to get the carpet installed before Thanksgiving, but the carpet had to be back ordered which delayed it for a couple of weeks.
Because of trying to get in done in a certain time frame, I signed a 6 month short term loan to get the job done on time, then due to the back order, it got delayed anyway.
This short term loan is a problem, probably going to the Attorney Generals Office about it, it was with GE Capital Retail Bank. The loan was paid in full, check cleared my account on 12/11/2012 and the loan papers were signed 10/27/2012. Clearly paid well before the 6 months interest free time period. I started getting bills for GE Capital Retail Bank for $25 charge, never any explanation, it just showed up. I refuse to pay, 3 weeks ago I got a call form someone demanding $250,no explanation so I assumed it was some type of scam, I could not really understand his English at all. Now GE Capital Retail Bank is calling both work and cell phone at least 6 times a day on each phone and leaving messages twice a day, once on each.
Bottom line, I was pleased overall, impressed with the installers, only hesitancy is with their having to back order the carpet without any warning which delayed the schedule for 2 weeks.
However, I would recommend them as long as you pay cash or have your own financing, DO NOT under any circumstances try to finance through their plans, GE Capital Retail Bank is a rip off and when I checked the BBB, they were listed as A+ but had thousands of complaints against them. Most complaints were related to phone harassment.
There was a glitch in that I had hoped to get the carpet installed before Thanksgiving, but the carpet had to be back ordered which delayed it for a couple of weeks.
Because of trying to get in done in a certain time frame, I signed a 6 month short term loan to get the job done on time, then due to the back order, it got delayed anyway.
This short term loan is a problem, probably going to the Attorney Generals Office about it, it was with GE Capital Retail Bank. The loan was paid in full, check cleared my account on 12/11/2012 and the loan papers were signed 10/27/2012. Clearly paid well before the 6 months interest free time period. I started getting bills for GE Capital Retail Bank for $25 charge, never any explanation, it just showed up. I refuse to pay, 3 weeks ago I got a call form someone demanding $250,no explanation so I assumed it was some type of scam, I could not really understand his English at all. Now GE Capital Retail Bank is calling both work and cell phone at least 6 times a day on each phone and leaving messages twice a day, once on each.
Bottom line, I was pleased overall, impressed with the installers, only hesitancy is with their having to back order the carpet without any warning which delayed the schedule for 2 weeks.
However, I would recommend them as long as you pay cash or have your own financing, DO NOT under any circumstances try to finance through their plans, GE Capital Retail Bank is a rip off and when I checked the BBB, they were listed as A+ but had thousands of complaints against them. Most complaints were related to phone harassment.
Linda G.
Apr 2013
Everyone with this store are professional and do excellent work. I was kept informed of any changes or concerns during the work. They also worked with me on choosing the installation date. I have used them before, and will continue to have work done by them.
No problems at all. And the flooring looks great!
No problems at all. And the flooring looks great!
Fullerton L.
Feb 2013
They did a good job. Everything from the sale to the installation was just terrific. And, their follow-up is pretty good. They were great to deal with. The vinyl planking is really good stuff. They were great and easy to deal with. They were helpful.
Karen R.
Feb 2013
I have worked with My Flooring America since the beginning of 2012. At first, the work they did seemed very good. They tore up and replaced my kitchen and den tile with no problems at all and it looked beautiful. They then tore up and replaced my wood floors. We encountered several problems. The wrong wood was ordered and laid without double checking the product and it all had to be replaced. I was sent contractors who had faulty equipment such as an unbalanced sander and the wood was ruined. There were days that workers showed up very late or not at all. They were not very careful with my walls, doors, and paneling which all needed to be repaired. One worker was even extremely rude and in general I found them very frustrating to work with. After numerous issues, we fired them.
Response from My Flooring America
"We sincerely apologize for the issues caused by our refinishing crew at the home of Mrs. R. We have terminated employment of this crew and parted ways with them. We have refunded every penny we collected for the labor and the materials for this work because we strive for excellence and did not achieve it. Since this time we have performed dozens of installations with site finish wood and all have been completed to the customer's satisfaction."
Phil B.
Feb 2011
The installer intentionally opened up sealed doorways allowing demolition dust into other parts of the house. Installer did an awful job matching stain for the quarterround, getting stain on the new tile. The installer left mortar mess on my front sidewalk and driveway. MyFlooring America admitted to all the mistakes the installer made, but took 8 weeks to finally clean up the mess. Several of the fixes were mash-ups -- not done correctly, but MFA simply said that if it fails later, they'll fix it. I was incredibly frustrated with the low quality install and the low service level afterwards.
Denise G.
Jul 2006
Everyone from start to finish was professional and courteous. My project was under a time constraint, which was explained. The tardiness of the installation cost me a month's worth of mortgage.
Homeowner
Feb 2006
Flooring America did a great job in my home. I would refer them to anyone. They did a very neat job. I was impressed that they made sure that the new floor matched the old existing floor. They were professional. I feel that I received quality workmanship and products for the price that I paid.
Homeowner
Dec 2005
Max Care returned my call quickly and came by to give an estimate. Their prices were quite reasonable and they explained the cleaning solution and offered a guarantee. The cleaning was scheduled as soon as we agreed on a day and time, but the technician was over one hour late. He did a very good job and the carpet looked great.
Homeowner
Dec 2005
I called Max Care, and they answered my call quickly, followed up with a carpet-cleaning estimate. Their prices were quite reasonable, and they were able to tell me the reason steam cleaning works so well. The cleaning was scheduled as soon as a day was set, and the technician was on time. He was careful when he moved the furniture back in place, and he did a very good job.
Homeowner
Dec 2005
Max Care returned my call immediately, and gave me an estimate to clean my carpet in my three-bedroom home. Their prices were quite reasonable, and they explained why the steam cleans so well, and gave a guarantee of satisfaction. The cleaning was scheduled as soon as I agreed on a day, and the technician was on time. He moved all the furniture, and did a thorough job on the carpet. When he finished, he moved the furniture back in place, and put foil cups under the legs. He did an excellent job, and the carpet looked great.
JENNIFER R.
Aug 2004
TOOK LONGER THAN EXPECTED AND THE WORKERS WERE NOT ALWAYS ON TIME. THE MATERIALS THEMSELVES ARE BEAUTIFUL.
Licensing
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FAQ
My Flooring America is currently rated 4.3 overall out of 5.
My Flooring America accepts the following forms of payment: CreditCard
Yes, My Flooring America offers free project estimates.
No, My Flooring America does not offer eco-friendly accreditations.
No, My Flooring America does not offer a senior discount.
No, My Flooring America does not offer emergency services.
No, My Flooring America does not offer warranties.