Appliance Masters

Basically I was charged over $500 for a microwave handle. Tech made me pay in advance because I am the landlord. He could not repair dishwasher and put the handle on built in microwave. I did receive a $25 refund on trip charge but still out the labor and parts charge for the dishwasher. I have filled a complaint with BBB to see if they can resolve the matter. I will never use your service again and plan to tell my friends and family not to use your service either.

The technician was nice, but the problem was never fixed.

We just found out yesterday that Donnie is on Angie's List and I had to write this review.  You cannot go wrong in hiring Donnie.
We have used Donnie many times in the past years for washer, dryer and dishwasher repairs.  He is the most informative person I have ever met.  He gives good advice on how to improve you appliance, especially the dishwasher (lemon shine).
Our first encounter was from American Home Shield.  Donnie was the 3rd person they sent out to repair our dishwasher.  One wanted to replace the pump, the second one wanted to gut the machine and rebuild and along comes Donnie.  I explained about the black greasy spots on my dishes, etc..  It turns out that there is a rubber ring at the bottom of the washer which was aging and needed to be replaced.
Bless Donnie, if the other two had their way I may never have had a working dishwasher again.
We highly recommened to one and all.

Because we had a good experience with this company many months before, we called them to repair our washing machine (which at the time was about 4 years old).
Over a 2-month period, the technician made 3 or 4 visits.  The machine was never fixed, the technician simply did not have the experience to diagnose or correct the problem.  After the second visit, the control panel was loosely attached and wobbled.  The technician brought another person, and I could tell, from their conversation, that something was amiss.  (A customer should not have heard this kind of exchange.)
Finally, we agreed that they could have the washer to use for training and we wanted a refund.  The morning it was to be picked up, the technician called to ask if we had a dolly and could help load it!  Guess what - he never showed up!  We never got a refund and had to buy a new machine.
The only person who showed professional behavior was the woman who handled phone calls.  She remained calm in the face of my anger, and tried to deal with the situation in a professional manner.
I cannot recommend this company.

Appliance Masters was the second company to look at my Drier. They replaced the fuse. I found later that the fuse they used was a Maytag, my Drier is a GE. They have been very difficult to get hold of and the repair was done by someone else completely different who found a blockage in the Drier Vent.

See above.  Bottom line, this was a terrible experience and the company is not one anyone should do business with.

Appliance Masters showed up on time for first appointment. Clean and professional. Worked to diagnose exact problem (not just saying a whole system-like motor-needed to be replaced) found likely physical impediment and fixed it. When we ran the dishwasher again it exhibited the same problem, we called and they made convenient appointment for follow up repair. We have no complaint that the first fix wasn't complete-that is how things are repaired: fix the apparent problem, if symptom persists, go deeper to find out what is wrong. Technician showed up early for second appointment -- and they scheduled on a Saturday, which made it very convenient for us.

The guy came out in October and had to order a part that included a 90 day warranty. The dryer has been running again but it's running way too hot and distributes lint and dust in heavy quantities. My utility area is heavy with this dust so much so that I can't keep up with it. It's coming from the dryer and I'm concerned that when he jerked the dryer out from the wall it lost it's venting connection. After the hustle of the holidays I have called the company back to correct the problems. They are not returning my call. I'm feeling like I've been taken.