Dale Nichols Marble

I was working with a decorator for the remodel of my kitchen, and she highly recommended this company. I wanted a waterfall island done in a marble look granite, and found a slab that I was told was just that. It was called crystal fantasy. My kitchen was completed seven years ago, and not a day goes by that I don’t enter the space and feel a sinking dissatisfaction with the flaws in my island. It was installed lopsided, with the opposing corners out of alignment. I brought this to the representative’s attention on a site visit, and he shrugged, gestured, and said, “would you look at this? It’s beautiful.” Instead of making a fuss, I acquiesced, which I deeply regret. I honestly am bothered by this noticeable flaw each time I go into my kitchen. Additionally, despite taking excellent care of the stone, it had become pitted and chipped within a year of installation. I brought in another company to take a look at it to see what could be done, and they told me that it was marble, not granite. Before I brought in another company for a consultation, I went by Nichols office to ask what could be done, and the same representative told me he had similar complaints about the stone, and that I needed to take better care of it. He sent me home with some sealer. I regret I did not submit this review years earlier. I am deeply unhappy with my kitchen countertops, and I would not recommend this company who demonstrated to me that “good enough” is their standard.

We had trouble getting the work completed in a timely fashion. We paid the deposit for the work early in June. Theie work was finally completed the first week in August. There was one occasion where equipment was broken and did cause a 2 week delay. This company works with lots of home builders and they appear to come first when it comes to getting work done. The work we paid for included $1200 for a licensed plumber. The work on our home was not completed by a licensed plumber and due to this we had to purchase new bathroom facets at a cost of over $500. We were also left overnight with out water which is not a pleasant experience. The final day the work was done, they stayed until 8:15 that evening to complete the work as they had a big job to do the next day. We therefore had no water that day as well. I had to call to get updates and when to expect the work to be scheduled. The work completed was good but not worth all the other troubles that came with it.

From the first phone call to the last visit to the store, my husband and I felt very comfortable and confident in the workmanship of the Dale Nichols Marble employees! We made several visits and we always felt welcomed! My family just loves our granite countertop, it is the focual point of our new home. This is a very professional, family orientated business that we will recommend over and over again! Thank you Dale Nichols Marble!

From the beginning to the end it was a smooth process. They did a wonderful job. The guys doing the job were great. They were on time did the work in a timely manner. Would recomend them to everyone who asked. Glad I chose them.

We contacted Dale Nichols Marble after being recommended to us by someone that had done some remodeling for us in the past. Dale Nichols Marble is located on Greenlee Park Trail in Weatherford, Texas, but was previously located on Bankhead Hwy. We went into the shop with a diagram of our countertops with dimensions ( I had googled granite and what to expect to do) I felt that this put me a little ahead because when I went in they figured square footage and I knew there would be a difference but at least it would be close. Debra showed us the different price ranges of granite, also explained that they were the same quality. It's the scarcity of some that makes it more expensive. She also took us outside to the yard so we could see the large slabs. She also showed us the different edges available at no extra cost.
She made an appt. to come out on Wednesday after our visiting the shop on Monday. Jim was due at 10 on Wednesday and he was there by 9:50. He came in, measured everything and explained to us what would take place. He told me the bid would be emailed to me by the next afternoon. I received the bid on the same afternoon followed up by a phone call from Mike. He asked me to come in to discuss the bid, which we did the next day. We had planned on furnishing sink, faucets ourselves, so this was removed from bid. He was extremely approachable and explained everything to us. We decided to go with a lighter shade of granite, sent us with a sample and we made a deposit of 50%. We made an appt. for Jim to come out and make a template of our countertops. He showed up promptly and it took approximately 2 hours for him to lay everything out to make the template. During this time he answered any questions that we had and we had a lot, especially when it came to the corbels for the bar. We were responsible for purchasing the corbels. We purchased them online from a company in Colorado, good quality, solid oak. We set the date for installation for the 27or 28th of December, he said if it was raining they wouldn't install, due to the mess it would make.
When the slab arrived at the their shop, Mike called and ask us to come look at it before they started cutting. We were even more impressed after seeing the large slab of granite. Jim showed us how they would lay out the template on the slab of granite. We also met the young man that would be doing the install, Olle.
They came to install on December 28th at approximately 8:30 and finished at about 4:30, with time for lunch. While here Olle with my husband decided to make a small granite backslash on the bar instead of leaving the tile that we were using as the backsplash on the rest of the countertops. Olle and the other two gentlemen were extremely neat with everything that they did. It was a cold day and my husband kept the coffee pot going for them. They cleaned up everything before they left, absolutely no mess left behind. Olle came back today to install granite backsplash on bar, once again being extrememly neat, even taking his shoes off when he came into the house, since it was raining.
Mike came by after they finished to check out the job. This complany knows what they are doing and does it with the customer's needs and wants in mind. We plan to have them back to replace countertops in both bathrooms.

First of all I am not sure that they did the work. I think that they used a sub contractor. The installer seemed to be really trying to do a great job and was really nice. However, I think that some of the cracks in the granite that he filled look really ugly and they seem to be looking worse as time goes by. When we picked out our granite, I know that the granite store said that extra granite is always bought to make up for problems if granite is broken. I just assumed that any crack would be replaced by a real piece of granite not patched. Our general contractor did no quality control so this was not discussed at the time. Our laundry room counter top was a remnant from the Juparana Andes and I had requested that they use the Prado Gold. After it was installed, I never complained to them. We were so delayed in the building process I just tried to over look the mistake. I had requested it over the phone so that may be part of the problem. As I look at their website, I see that they have a display of the Prado Gold and assume that is my granite because he told us that he had to buy too much to get enough for the 2 bathrooms that he used it for in our house. I know it is probably too late to complain about these problems but I did want to share my experience with this company.