Pro Cleaning Solutions

I would highly recommend their services. They are professional, showed up on time, and did a great job on the carpets and tile. Everything turned out beautiful.

He worked very hard. And was very detailed

I was very satisfied

The carpet was left sopping wet - not only dangerous, but rendering the entire cleaning pointless! DAMP is one thing. This was puddles-forming-WET, which collects MORE dirt like a magnet. It also houses & grows BACTERIA, which causes new odor, health, and destruction issues. NO excess water removal, raking, or long-term odor treatment. The End. While observing, I was looking over the company's website again, trying to figure out if I'd misread the steps that were promised. NO - they were simply SKIPPING them! I *did* find a coupon - which specified to be presented AT TIME OF SERVICE - for 3 rooms & hall "Silver Package" at $79. When they finished, I pointed out the coupon. The owner said he had already given us a "big discount" (???for the most expensive & least effective service ever???). But, he said, there was a $40 PER ROOM surcharge for all the "additional services" - not ONE of which was performed! He claimed his price was actually better than it would be with the coupon. Well, neither lies nor math are his strong suits apparently, because the total we got gouged for was $238.15. That would be ridiculous even if they had DONE the work! By that point, I realized that addressing my concerns with him was pointless, as he had slick salesman responses prepared for everything. I wanted him out of my house. So I simply paid via the Housecall app, and prayed they'd done a better job than it seemed. They had not. The spots we'd been so highly charged to have removed were still obvious, or began to reappear like reverse magic. The smell of now-soaked-but-still-not-clean carpet got so bad, we had to open the doors & windows ... so much for that $25 odor treatment! 48 hours later: carpets still not dry. Most stains/spots still evident in every room. As a bonus, there was an awful musty smell permeating downstairs that we have NEVER had before. I spent most of the weekend in furious tears, while my husband just spent it absolutely FURIOUS. I do not like confrontations and I was SO TIRED of arguing w that man, but I would give anything to go back and refuse to pay until they did every bit of the work we were so highly charged for! As it is, we wouldn't allow them back across our threshold. You do not deal twice with people who have cheated you once on home services - it would be NUTS to trust someone to come back into your house, when you have already found them to be dishonest. We simply want our money back - they list a satisfaction GUARANTEE on their website - since NOTHING we paid for was done. AND, now we must hire a different company FAST to come in and correct this mess. The Pro Cleaning website states they are members of the BBB and IICRC. I am filing complaints with both - especially after reading on the IICRC website what THEY require of a certification-worthy carpet cleaning. Out of their 5 listed steps for just BASIC CLEANING SERVICE, only ONE was performed, and that badly. Evidently, anyone can install some equipment in the back of a van, stencil a name on the door, and call themselves a professional carpet/floor service. I really recommend sticking with the ones whose phone numbers we have all memorized from their tv & radio commercials. As appealing as the idea of patronizing small businesses may be, there's good reason why those big companies have been around and successful enough to turn their jingles into earworms. When trusting people to enter your home and greatly impact your family's comfort and SAFETY, experience & high industry reputation must be the bar to set your standards by. I will never ignore my instincts again.

Great. Have used them before a couple of times.

I did have to pay more because the grout was so dirty but Enrique did an awesome job.

I paid for 5 rooms. They charged extra for a very short hallway which I thought could be combined with the tiny bedroom that had very little exposed carpet. The technician left the carpets soaking wet. It took about 12 hours for it to dry.

Fine. One worker showed up on time. Original price was for a specified number of rooms. Additional rooms were added based on the original per room price. I expected this. It was suggested that I purchase an additional treatment for heavy traffic areas. In the past, I've done this at times and other times have not. I'm not sure if it helps but I opted for it. You will want to move furniture and objects before worker(s) show up although he did move a couple pieces I forgot about.

great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I will keep using them.

I use them for my business too. They are a very reputable company. He is very fair and he is very honest, and that's what I like. That's the only one I use in my business and in my home. The workers come into my work. I own a salon. They clean my concrete floor and my carpet. They come in when we're closed so we trust them to do it while we're closed, and lock our shop back up. In my home, in my parents', they clean the tile and grout, our wood floor and our carpet. They are all very professional. I have dealt with probably 4 different of their co-workers and they are all very professional and they do the job, and they are very honest, and that's what I like. They don't get there and then surprise me with different things. They only sell me things that are legitimate, like they tell me that I have this and ask me if I want to do it or not. I've said before I have a pee spot with my dog and I would say I need pet treatment, and he'll get there and say no I don't, I can give it up without that so he actually saved me money. It's definitely what I like about his company. They are very honest and they do not screw their customers like I've had in the past.

He arrived on time, checked to see what areas I wanted cleaned and immediately put up guards for furniture and corners. I was very pleased about that. Because one area was through another bedroom area, he cleaned it at no charge. I insisted on giving him $40.00 more because he did such a great job on all areas, although he insisted it wasn't necessary. He even wiped up some water that had gotten on the tile in my hallway. He was very through and professional. I will definitely use him again.

We were completely satisfied with the professionalism from start to finish. On time and did a great job. Used care to protect walls and doors. Will definitely use again.

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There were some places that the finish was a little spotty.

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