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Founded 1997 • With Angi since June 2011
791 North Highway 77 501c
Waxahachie, TX 75165
10/15/2013
Neil O.
I called Zach Whiteside owner of Unisen Media to get a quote on installing 3-4 TVs . Zach arrived on August 22nd to take a look at the scope of the project and give me a quote for the work. Zack was ontime and I thought he was a man of integrity and strong moral character. He spoke about how important taking care of his customers was. We built what I thought was a strong rapport and felt that I trusted him to do the job correctly. I decided to hire Zach and Unisen media to complete the job. On September 10th Zach came out to install the TVs.with his helper who i dont remember his name. They installed all the Tvs and at the end we noticed one of the TVs ( in the Sports room which had 3 installed on the wall was actually damaged). I structed them to remove it from the wall and I would return it.( I actually pulled down the other since I wanted matching TVs.) I was frustrated and this is where Zachs true colors started to show. He offered to come out on Friday Sept 13 free of charge to help me install them. I left him a voicemail and I sent him a text to take him up on his offer and received no response. I even offered to take him to lunch for his time. It didnt end there. On September 28th I had electrical work being done and the electricians told me the HDMI cables from the sports room were running across the opening to the attic. I went and looked and realized Zach didnt use long enough HDMI cable to properly secure cables to the sides of the attic opening. So I decided to text him again since he said he warrantied his work. He actually replied with "Yes, What day is good". I replied with Monday. he replied Yes, First thing. Thats the last Ive heard from him. He will not answer his phone, return phone or text messages. So I have to go and spend money on HDMI extender cables and install them myself. I paid good money to have this work done for me. This guy is a snake oil saleman.It was a sign when he cashed the check i wrote him immediately. Then just this weekend I needed to pull the center main TV off the wall and found out that he really does sloppy work. The hole in the wall behind the tv, he didnt put a cable plate over the hole. Its just a big rectangle hole. Someone who actually cared would have put a wall plate over the hole,and even zip tied the loose wires behind the TVs.not to mention a plate over the electrical outlet. Zach has NO attention to detail and doesnt care about his customers!!! Do yourself a favor and avoid at all costs Unisen Media!!!. This is a shame as I was considering adding home automation to my house and was going to use Unisen. Boy Im glad I didnt. They dont service their clients. Zach could try to spin this a million ways but I have the texts and pictures of the work that I will share upon someones request. My next post is with BBB.
Description of Work
Mounted 3 TVs on wall in sports room and mounted another in daughters bedroom.
Category home theater design, computer repair
Service Provider Response
I would love nothing but to resolve this but I cannot fix something that is not true. Below is what happened and I also have all 11 emails and all the texts between us and [member name removed]. If you read the review you see that [member name removed] bought 2 TV’s online from a big box store and was upset that when he received the TV’s they had cosmetic damage. They were bought as refurbished. In the email to me they were listed as LG - Refurbished 47" Class (46-9/10" Diag.) - LED - 1080p - 120Hz - Smart - 3D - HDTV> Model: 47LM6400. After we unboxed them and showed them to him he had us continue with the install. After they were up he debated whether to return them or not. In the end he had us remove the TV’s (we did not charge for removing them). As we de-installed each TV we showed him how to reinstall them and he was fine with that. Later he wanted us to come back out and install the TV’s for free. He was billed 1200 for: 3 tilt mounts (we provided) Installed 3 outlet relocation kits (we provided) Installed 3 25ft HDMI’s (we provided) De-installed 1 TV and then installed it in another room Installed 3 other TV’s Set up and had to program DirecTV remotesADT home security systems are backed by more than 145 years of experience. As the leader in home security, ADT can help you customize a home security system with easy-to-use equipment and special security features to meet your safety needs. We have service centers nationwide that can install an ADT home security system within 24 hours in most areas. Once your home is equipped with our top-of-the-line system, it is connected to a network of ADT Monitoring Centers nationwide which deliver non-stop security monitoring 365 days a year. All of our installation technicians are internal employees, and not third-party contractors. You can count on your Security Advisor to take the time to set up your system properly, help you understand how the system works, and help make sure your home and family are thoroughly protected.
Angi Certified
2022 Super Service Award
Offers Coupon
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Angi Certified
We offer all installation and services for both commercial and residential low voltage.
There is nothing when dealing with low voltage that we do not cover.
Unisen Media LLC is currently rated 1 overall out of 5.
Unisen Media LLC is open:
Sunday: Closed
Monday: 6:00 AM - 6:00 PM
Tuesday: 6:00 AM - 6:00 PM
Wednesday: 6:00 AM - 6:00 PM
Thursday: 6:00 AM - 6:00 PM
Friday: 6:00 AM - 6:00 PM
Saturday: 6:00 AM - 3:30 PM
Unisen Media LLC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Yes, Unisen Media LLC offers free project estimates.
No, Unisen Media LLC does not offer eco-friendly accreditations.
No, Unisen Media LLC does not offer a senior discount.
Yes, Unisen Media LLC offers emergency services.
Yes, Unisen Media LLC offers warranties.
Unisen Media LLC offers the following services: We offer all installation and services for both commercial and residential low voltage.
There is nothing when dealing with low voltage that we do not cover.