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Unisen Media LLC

Founded 1997 • With Angi since June 2011

1.0

(1) Verified Reviews

Business Details

Phone Number

Address

791 North Highway 77 501c

Waxahachie, TX 75165

Description

Home Theater Pros designs and installs home theater, media room, surround sound, projector, screen and complete home sound and video systems. We provide design services, installation, audio/video equipment - TVs, projectors, screens, speakers, audio/video receiver and whole media room

Verified Reviews

A few reviews for this pro...
1.0

10/15/2013


Neil O.

I called Zach Whiteside owner of Unisen Media to get a quote on installing 3-4 TVs . Zach arrived on August 22nd to take a look at the scope of the project and give me a quote for the work. Zack was ontime and I thought he was a man of integrity and strong moral character. He spoke about how important taking care of his customers was. We built what I thought was a strong rapport and felt that I trusted him to do the job correctly. I decided to hire Zach and Unisen media to complete the job. On September 10th Zach came out to install the TVs.with his helper who i dont remember his name. They installed all the Tvs and at the end we noticed one of the TVs ( in the Sports room which had 3 installed on the wall was actually damaged). I structed them to remove it from the wall and I would return it.( I actually pulled down the other since I wanted matching TVs.) I was frustrated and this is where Zachs true colors started to show. He offered to come out on Friday Sept 13 free of charge to help me install them. I left him a voicemail and I sent him a text to take him up on his offer and received no response. I even offered to take him to lunch for his time. It didnt end there. On September 28th I had electrical work being done and the electricians told me the HDMI cables from the sports room were running across the opening to the attic. I went and looked and realized Zach didnt use long enough HDMI cable to properly secure cables to the sides of the attic opening. So I decided to text him again since he said he warrantied his work. He actually replied with "Yes, What day is good". I replied with Monday. he replied Yes, First thing. Thats the last Ive heard from him. He will not answer his phone, return phone or text messages. So I have to go and spend money on HDMI extender cables and install them myself. I paid good money to have this work done for me. This guy is a snake oil saleman.It was a sign when he cashed the check i wrote him immediately. Then just this weekend I needed to pull the center main TV off the wall and found out that he really does sloppy work. The hole in the wall behind the tv, he didnt put a cable plate over the hole. Its just a big rectangle hole. Someone who actually cared would have put a wall plate over the hole,and even zip tied the loose wires behind the TVs.not to mention a plate over the electrical outlet. Zach has NO attention to detail and doesnt care about his customers!!! Do yourself a favor and avoid at all costs Unisen Media!!!. This is a shame as I was considering adding home automation to my house and was going to use Unisen. Boy Im glad I didnt. They dont service their clients. Zach could try to spin this a million ways but I have the texts and pictures of the work that I will share upon someones request. My next post is with BBB.

Description of Work
Mounted 3 TVs on wall in sports room and mounted another in daughters bedroom.

Category home theater design, computer repair

Service Provider Response

I would love nothing but to resolve this but I cannot fix something that is not true. Below is what happened and I also have all 11 emails and all the texts between us and [member name removed]. If you read the review you see that [member name removed] bought 2 TV’s online from a big box store and was upset that when he received the TV’s they had cosmetic damage. They were bought as refurbished. In the email to me they were listed as LG - Refurbished 47" Class (46-9/10" Diag.) - LED - 1080p - 120Hz - Smart - 3D - HDTV> Model: 47LM6400. After we unboxed them and showed them to him he had us continue with the install. After they were up he debated whether to return them or not. In the end he had us remove the TV’s (we did not charge for removing them). As we de-installed each TV we showed him how to reinstall them and he was fine with that. Later he wanted us to come back out and install the TV’s for free. He was billed 1200 for: 3 tilt mounts (we provided) Installed 3 outlet relocation kits (we provided) Installed 3 25ft HDMI’s (we provided) De-installed 1 TV and then installed it in another room Installed 3 other TV’s Set up and had to program DirecTV remotes

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Phone Sales
    TV Sales
    TV Service - Cable
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    We offer all installation and services for both commercial and residential low voltage.

    Services Not Offered

    There is nothing when dealing with low voltage that we do not cover.

    Frequently Asked Questions & Answers about Unisen Media LLC

    How is Unisen Media LLC overall rated?

    Unisen Media LLC is currently rated 1 overall out of 5.

    What days are Unisen Media LLC open?

    Unisen Media LLC is open:

    Sunday: Closed

    Monday: 6:00 AM - 6:00 PM

    Tuesday: 6:00 AM - 6:00 PM

    Wednesday: 6:00 AM - 6:00 PM

    Thursday: 6:00 AM - 6:00 PM

    Friday: 6:00 AM - 6:00 PM

    Saturday: 6:00 AM - 3:30 PM

    What payment options does Unisen Media LLC provide

    Unisen Media LLC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Unisen Media LLC offer free estimates?

    Yes, Unisen Media LLC offers free project estimates.

    Does Unisen Media LLC offer eco-friendly accreditations?

    No, Unisen Media LLC does not offer eco-friendly accreditations.

    Does Unisen Media LLC offer a senior discount?

    No, Unisen Media LLC does not offer a senior discount.

    Does Unisen Media LLC offer emergency services?

    Yes, Unisen Media LLC offers emergency services.

    Are warranties offered by Unisen Media LLC?

    Yes, Unisen Media LLC offers warranties.

    What services does Unisen Media LLC offer?

    Unisen Media LLC offers the following services: We offer all installation and services for both commercial and residential low voltage.

    Are there any services Unisen Media LLC does not offer?

    There is nothing when dealing with low voltage that we do not cover.