Duncan Plumbing Solutions Llc

Chase and Alec were the kindest, most professional gentlemen. Did a wonderful job. I might add, they were very honest. That is so hard to find now days. The young lady I talked with to make the appointment was very pleasant and helpful. I definitely will use Duncan Plumbing again.

We have used a Duncan Plumbing on several occasions On a recent job we did not get the results desired. Without going into details, we called Mike Duncan, the owner, and explained the problem. After reviewing the entire situation, Mike and his brother spent two days at our house at no additonal charge to make it right. Not every job goes as expected no matter who the service provider is. But when the expected results are not obtained and they return to correct at no charge without any hassle at all, well that is special. For this reason, I highly recommend Duncan Plumbing. Many say they stand behind their work. In this case Duncan plumbing really did even though it cost them all theilr profit and more on this job. This is a family owned business, and they obviously care. We can say that because during all of this we got to know their family including children. Good people. Again, highly recommend Duncan Plumbing

Michael and his helper did everything we hired them to do in a timely manner. Will hire them again.

Great! Very efficient. It only took about 15 minutes. Super nice

They were helpful with that. They are our go to person for plumbing. I think we had 2 come out. They were professional, timely and when they were here they were tidy, thorough and clear on the explanation of what they found.

I called Duncan Plumbing after another plumber quoted me an outrageous price. They were able to drastically beat that price, and could get me in in just a few days. (it was not an emergency) They showed up on time, let me know what they would do, and answered any and all the questions I had. During the hydrostatic test he had to take the toilet off. He put the toilet on a trashbag and laid towels on the floor so as not to make a mess.. He let me know what they were looking for, and did not mind me hovering over nervously. The hydrostatic test failed so we had to get a camera out to find the leak. They were there the very next morning. The camera man was quick and efficient. He showed me the pictures of the leak and also sent me copies of the video. I am currently waiting on Duncan plumbing to call me back with a game plan on whether or not we should fix the leak, but you can guarantee that I will be using them to fix it.

He did an excellent job. They are two brothers and they always do great work.

He quoted me one price and charged me something else. They did a really lousy job; I wouldn’t want anyone to use them. They also installed a vent when they put in the water heater and within a week it was on the floor. I called and told him and he said that wasn’t his responsibility and now I have to pay to have someone else come out again.

I had (and have had) a fantastic experience with Duncan Plumbing Solutions and in particular Mr. Duncan himself.  I should say upfront that Mr. Duncan has ALWAYS been 100% honest and upfront with me; he presents all options for my plumbing problems, tells me his recommendations (which isn't always the most expensive option!) and helps me make the best decision for my home and my budget.  I'm a novice homeowner and know little about plumbing and Mr. Duncan has been patient and helpful as I navigate home repairs.  
In this instance - which is one of a few times I've used Duncan Plumbing Solutions (DPS) - Mr. Duncan replaced my water heater.  I came home on the 4th to find a smallish puddle of water on the floor outside my water heater closet.  I knew this wasn't good.  It was a holiday but nevertheless I called the DPS office and spoke to them about my situation.  Mr. Duncan offered to come out that night but I declined since it was a holiday and it was late but I asked if he could come the next day.  He was already booked but instead of leaving me to try and find help elsewhere he said he could come in the morning, first thing, before his first scheduled appointment.  He advised the best procedure to protect the house from flood for the night and then arrived at 7:00 AM the next morning. 
Mr. Duncan took a look at the situation, told me my existing heater was rusted out and would need to be replaced.  He presented all the options I had for replacement from tank-less to bargain barrel and then told me what he thought (which in this case wasn't the top of the line tankless) and we decided on a midrange 50 gallon Bradford 40,000 btu tank.  I thought the consultation process Mr. Duncan took me through was EXCELLENT.  I felt comfortable in my decision and didn't feel any pressure to buy the most expensive or high end devices.  This is a stark contrast to how I've been treated with other outfits.  Mr. Duncan also advised that I'd need to install a pan and drain line in the water heater closet to comply with Dallas Code.  I appreciated him catching/knowing this as I had NO IDEA!  He included this in the already quoted price.  
After about 1.5 hours the old water heater was drained and gone, the new heater and pan installed and the job complete.  It was fast and friendly service.  I felt very comfortable having Mr. Duncan and his brother in my home and letting them come in and out unsupervised.  When the service was complete Mr. Duncan noticed that I had some toilet repair items in the bathroom and asked about them.  I told them I was trying to replace the fill system in the older toilet with a more ecofriendly option but hadn't had much luck.  He fixed it right then for me - i didn't receive an additional invoice.  He said it was an easy fix - no problem.  I couldn't believe it.  
What I appreciated most was this:  it was a messy job, there was a lot of dust and debris around the heater closet and Mr. Duncan cleaned and vacuumed everything up.  He may well have left the area a bit cleaner that it was at the outset.  I can't tell you the number of times someone providing service in my house has left a mess and when Mr. Duncan asked for a broom and dust buster I was floored.  
I hope I don't have any further plumbing emergencies but if I do I'm glad to know about DPS and their quality and trusted service!

I called Duncan Plumbing Solutions on Monday, January 23, 2012 because the plumber normally use was totally booked for the day.  We had a leak on the 1 1/4" main service line from the meter, and Mike Duncan found the leak right away when he arrived that afternoon.  He said he would return the next day to repair the leak.  He and his brother didn't show until Friday.  A lot more water leaked during that time.  We knew the ground was very wet because of heavy rain and the leaking water, and expected a higher than usual repair bill.  Mike helped his brother get started with the repair, then left and never came back.  His brother seemed to struggle and the repair definitely was not professional.  The PVC pipe had not separated and the water was clean previous to the repair.  two (2) metal compression couplers were installed when only one should have been used.  Duncan charged me $100 each for the couplers.  The brother needlessly let mud and muddy water into the line. He had a sump pump to prevent such from happening but didn't use it properly.  He said he was confident the leak was fixed but didn't go to the house to check his job.  he only partially filled the hole he dug.  I was in shock when he presented me with a $701.88 repair bill.  That was about double the amount we expected and what would be fair.  That was also over double the amount that we had been charged by other plumbing companies to repair a leak on that line before.  We had to flush mud out of our faucets for two (2) days.  We had to remove the clogged screen from the kitchen faucet sink three (3) times to clean the mud from it.  We had to remove the hoses from the washer, flush the lines and hoses, and clean the washer out.  We turned on the bath tub water the following night to give the granddaughter a bath.  So much mud came out of the faucet that I had to scoop it up and put in the trash.  It's hard to believe that much mud could have got into the line during the repair.  Actually no mud should have got into the line during the repair.  It was totally unnecessary.  Duncan Plumbing solutions charged way too much and their job was was poor and unprofessional.  I talked to Mike Duncan a couple of times hoping he would change the to a more fair amount, but he would not.
Our Water Bill was $2,348.00.

The work was performed at 348 Childress Rd., Waxahachie, TX 75165