
B & J Wakefield Services Inc
About us
B&J Wakefield Services is a full service septic company. We maintain and repair all brands. Installations including septic tanks and aerobic septic systems. We also offer maintenance contracts, repairs, tank pumping, real estate inspections, sewer line cleaning/camera/location and chlorine sales. We also enjoy having a reputation for customer service and quality work. We strive to be the most trusted company in our industry. We offer price match guarantees on our maintenance contracts and we also offer price guarantee on repairs*. We will do what it takes to make you a satisfied customer! Additional Phone number - 9729383355. Additional Email - [email protected].
Business highlights
Services we offer
Installations including septic tanks and aerobic septic systems. We also offer maintenance contracts, repairs, sewer line cleaning/camera/location and chlorine sales., tank pumping
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
83% | ||
9% | ||
4% | ||
0% | ||
4% |
"Ms [Member Name Removed] did contact us about this issue. We did find out she had a lift station on her property once talking to her which is not a part of the inspection nor was part of the septic system. She did not contact us when the issue first happened either which we may have been able to help her out a little cheaper. She was a little upset to say the least but we do not do plumbing inspections in which the lift station is considered in plumbing codes as a means of transfering waste such as a sewer line. We were only there to perform a septc inspection in which the aerobic septic system noted the issues that were found. Unfortunately she wants us to take responsiblility for something that was not in our scope of inspection and is calling it part of the septic system in which under chapter 285 TCEQ rules and regulations a lift station is not part of the septic system nor listed under septic systems. We would have inspected the lift station for an additional fee if so requested or made aware of this lift station. We do not look for lift stations on properties when we are there for a septc inspection. We however feel bad this customer has had a negative experience with her new home purchase but she has felt it was our responsibility in which is not in this case. Any issues that we feel is our responsiblity we make things right. This is a case of negative review in the wrong direction unfortunately."
After arrival the provider and I had a brief conversation pertaining to my situation. He then had his helper obtain a metal probing rod and shelve. With the rod his helper proved the area to confirm the line for one septic tank. He then removed a small amount of dirt so that he was correct and I could see. I proceeded to ask other questions which were answered somewhat. To finish, I asked what would the cost be to perform the job. I was provided a verbal quote which I can't remember. I also if he would provide a bid, but I have not received one.
"We do thank you for your business [Member name]. We try to stay as competitive as we can on our prices but we have chosen to provide additional services to our sludge removal. Because we are a maintenance company as well as a sludge transporter we can service your system by removing pumps etc and cleaning the filters on them. Most all other companies cannot due this because they do not have a license to do so. This is a very large value in which you save money versus hiring a sludge transporter and then having a maintenance company come clean your filters. We are a one stop septic company and want to be able to handle all of our customers needs. Thank you for your positive comments and I will let my employees know about the positive review."
"I am sorry for this customers experience. We met with the customer and provided him with the an estimate and what we were going to do. We then had to follow proper procedures in the permitting process and wait for another contractor to complete their work before we could proceed with our work. After contacted when the slab was poured we then scheduled our work. We were not aware of any missed appointments and was not aware of his issues with us. We estimated $4400 and after work was completed we only billed less than $4000."
"Thank you [removed member name] family for choosing B & J Wakefield Services for your septic needs!"
They came on a days notice and upon inspection found and fixed a problem that past septic companies and plumbers could not find.
I would recommend B&J Wakefield to anyone.
"Thank you Mr. [removed member name] for choosing B & J Wakefield Services, Inc.! We appreciate your business and review."
Licensing
State Contractor License Requirements
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