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B & J Wakefield Services Inc
Excavation - Major Grading or Resloping, Sewer Main - Clear, Plumbing for a Remodel or Addition - Install,
About us
B&J Wakefield Services is a full service septic company. We maintain and repair all brands. Installations including septic tanks and aerobic septic systems. We also offer maintenance contracts, repairs, tank pumping, real estate inspections, sewer line cleaning/camera/location and chlorine sales. We also enjoy having a reputation for customer service and quality work. We strive to be the most trusted company in our industry. We offer price match guarantees on our maintenance contracts and we also offer price guarantee on repairs*. We will do what it takes to make you a satisfied customer! Additional Phone number - 9729383355. Additional Email - [email protected].
Business highlights
25 years of experience
Services we offer
Installations including septic tanks and aerobic septic systems. We also offer maintenance contracts, repairs, sewer line cleaning/camera/location and chlorine sales., tank pumping
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.723 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 9% | ||
| 4% | ||
| 0% | ||
| 4% |
Showing 1-23 of 23 reviews
Candy R.
Dec 2020
Outstanding -- They were very prompt responding to my request for quote and came when they said they would. Polite, professional, got the job done promptly. I selected them based on other Angies List reviews and now I also highly recommend them. Charged what they quoted.
Betty S.
May 2018
They came within 2 hours of our phone call and fixed it right away!!! We are very pleased and will definitely used again and refer to friends!!!!
Phyllis F.
Oct 2017
They were fabulous from beginning to end! Very professional, very friendly and all paperwork was done well. We were very impressed and pleased
Lawrence Y.
Apr 2017
Very happy I was referred to B&J
Josh L.
Feb 2017
Scheduling was easy, and Seth called 39 min before he arrived. It took a few minutes to find my tank covers. He completed the work smoothly and professionally. Definitely recommend!
Miranda H.
Feb 2017
Professional, courteous and very informative. Explained all about my system and answered all my questions.
Lauren L.
Feb 2017
Terrible. We had this company do the septic inspection on a home we were buying. They gave it the all clear. Upon moving into the home our septic flooded 3 times and we have now spent over $1000 on top of multiple insurance and warranty deductibles to have it repaired. When I called to ask how they could have missed all of these problems at the time of inspection the president of the company told me it wasn't their problem. Apparently they only inspect the bare minimum and feel zero accountability for failing to inspect my entire system. I was told I should have made them aware of the pump on the other side of the house if I wanted it inspected. Not a "I'm sorry ma'm for missing this we weren't aware" not an ounce of remorse. For a small town business this man sure is not concerned about customer service or reputation.
Response from B & J Wakefield Services Inc
"Ms [Member Name Removed] did contact us about this issue. We did find out she had a lift station on her property once talking to her which is not a part of the inspection nor was part of the septic system. She did not contact us when the issue first happened either which we may have been able to help her out a little cheaper. She was a little upset to say the least but we do not do plumbing inspections in which the lift station is considered in plumbing codes as a means of transfering waste such as a sewer line. We were only there to perform a septc inspection in which the aerobic septic system noted the issues that were found. Unfortunately she wants us to take responsiblility for something that was not in our scope of inspection and is calling it part of the septic system in which under chapter 285 TCEQ rules and regulations a lift station is not part of the septic system nor listed under septic systems. We would have inspected the lift station for an additional fee if so requested or made aware of this lift station. We do not look for lift stations on properties when we are there for a septc inspection. We however feel bad this customer has had a negative experience with her new home purchase but she has felt it was our responsibility in which is not in this case. Any issues that we feel is our responsiblity we make things right. This is a case of negative review in the wrong direction unfortunately."
Felecia C.
Sep 2016
We are very happy with Wakefield's service. Their response time when we have an issue is quick, and they are always courteous. I like that the field representative sends and email when they've been to our house, and what work was done.
JL S.
Oct 2015
After arrival the provider and I had a brief conversation pertaining to my situation. He then had his helper obtain a metal probing rod and shelve. With the rod his helper proved the area to confirm the line for one septic tank. He then removed a small amount of dirt so that he was correct and I could see. I proceeded to ask other questions which were answered somewhat. To finish, I asked what would the cost be to perform the job. I was provided a verbal quote which I can't remember. I also if he would provide a bid, but I have not received one.
Isaac L.
Oct 2015
Seth and his partner were professional, hardworking gentlemen. The were thorough to make sure there would be no complications. Price was a bit high but them guys were awesome.
Response from B & J Wakefield Services Inc
"We do thank you for your business [Member name]. We try to stay as competitive as we can on our prices but we have chosen to provide additional services to our sludge removal. Because we are a maintenance company as well as a sludge transporter we can service your system by removing pumps etc and cleaning the filters on them. Most all other companies cannot due this because they do not have a license to do so. This is a very large value in which you save money versus hiring a sludge transporter and then having a maintenance company come clean your filters. We are a one stop septic company and want to be able to handle all of our customers needs. Thank you for your positive comments and I will let my employees know about the positive review."
Steven M.
Sep 2015
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Yolanda M.
Jul 2015
unknown
Laureen H.
Jul 2015
unknown
Guillermo F.
Oct 2014
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John S.
Oct 2014
unknown
Henry F.
Sep 2014
On a 1 to 10 scale, they're about a 5. He didn't follow through with his appointments. He didn't contact me when he said he was going to contact me. I had to call him to set up the appointments. I may do business with him again, just for his price. But if it was based on his customer service and punctuality, I wouldn't do business with him again. I would recommend him for price alone. He has a decent price. There's nothing I would recommend that's above or outstanding about him at all. They did decent work at a decent price.
Response from B & J Wakefield Services Inc
"I am sorry for this customers experience. We met with the customer and provided him with the an estimate and what we were going to do. We then had to follow proper procedures in the permitting process and wait for another contractor to complete their work before we could proceed with our work. After contacted when the slab was poured we then scheduled our work. We were not aware of any missed appointments and was not aware of his issues with us. We estimated $4400 and after work was completed we only billed less than $4000."
Sheri H.
Jul 2014
unknown
Response from B & J Wakefield Services Inc
"Thank you [removed member name] family for choosing B & J Wakefield Services for your septic needs!"
Ron S.
Jul 2014
Brian and his employee we're very knowledgeable about the issue we we're having with our septic system.
They came on a days notice and upon inspection found and fixed a problem that past septic companies and plumbers could not find.
I would recommend B&J Wakefield to anyone.
They came on a days notice and upon inspection found and fixed a problem that past septic companies and plumbers could not find.
I would recommend B&J Wakefield to anyone.
Response from B & J Wakefield Services Inc
"Thank you Mr. [removed member name] for choosing B & J Wakefield Services, Inc.! We appreciate your business and review."
David M.
Apr 2014
It went well. I liked the response time, so they came here and got everything taken care of. They came here and took care of business and just said we are ready to go to work.
Tacovia I.
Apr 2014
The staff was very friendly and helpful. The reason I gave them a B was because it took several phone calls to get someone to come out to inspect my septic system. If an emergency comes up, I will interested to see how quickly hey respond.
John B.
Nov 2011
Brian went out to perform a septic inspection for my client's puchase in Palmer, TX (I am a Real Estate Broker). He was out to inspect and had the report done the very next day. He answered all of my calls and was easy to work with - seems to have a very good knowledge of his line of work and I plan on using him in the future when needed.
Cecilia W.
Oct 2011
Our septic tank was cracked and we knew it would be a pricey replacement. Brian and his crew were out to the house within an hour of my phone call to give us an estimate, and although higher than other bids, his estimate included a more comprehensive and better quality system. On the morning of the work, his team was punctual to the minute, clean, professional, and worked like a well oiled machine! They were informative as to what was happening on our property and by the 2nd day our system was county approved and we were back in the toilet flushing business! B&J Wakefield Services took the stress out of our minds and I knew we had hired the right team for the job when he carefully moved our Pampas Grass bush to another part of the yard for us instead of just digging it up since we had planted it over the septic system! Thanks guys!
Trisha H.
Apr 2011
They are excellent! I have used 3 or 4 different companies since I have moved in. These people work with me. They are helpful. They come out on time. If something is wrong, they work with me to get it fixed. They don't leave me standing. They will come out whether it is morning, noon, or night. They are excellent people!
Licensing
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FAQ
B & J Wakefield Services Inc is currently rated 4.7 overall out of 5.
B & J Wakefield Services Inc accepts the following forms of payment: CreditCard
Yes, B & J Wakefield Services Inc offers free project estimates.
No, B & J Wakefield Services Inc does not offer eco-friendly accreditations.
No, B & J Wakefield Services Inc does not offer a senior discount.
No, B & J Wakefield Services Inc does not offer emergency services.
No, B & J Wakefield Services Inc does not offer warranties.