STAAS Plumbing Company, Inc.

I had to just put in a date and amount above in order for my review to work, but we have used Staas Plumbing at two houses we own for the last 4-5 years and they always do excellent service. I have used a couple of companies I would not use again, so when I get a good one, I keep on using them. That is Staas.

I went to Mike at Mike Staas and told him I really needed help. I explained how to other plumber did a shabby job and was still not right. Mike personally went out and fixed it his self. I am so impressed. Mike even found another pipe that was leaking and the control box alarm was broken. I highly recommend Mike Staas!

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With Angie's discount, the total price was $235.  It took about an hour.  Office called to let me know serviceman was on his way.  Serviceman was very professional, neat, and courteous.  Office handled my inquiries and appointment via email (which I really liked).

They are excellent.  They were very nice.  The price was fine.

This is actually the 2nd time that I have used Staas Plumbing to work on my rental property (condo) in Waco. In each instance they were easy to schedule as they went according to my tenant's schedule rather than theirs. Each time, the plumber was able to diagnose the problem quickly and give me options on how  to resolve the issue. The work was done quickly and professionally, and no mess left behind.
When it came to billing the jobs, they did not demand payment immediately as some I have dealt with in the past (some won't leave the house without being paid), they invoiced me and took my payment over the phone at my convenience. Their office staff as well as their plumbers are courteous and knowledgeable. This is why I will continue to use them. It is assuring when you can have people you can trust to perform work for you when you are over 300 miles away from your property.

He was wonderful. He was very professional and polite. He fixed everything that needed to be fixed.

Won't be using again most likely.

Evaluated problem, got equipment from truck, ran snake through line.  Prepared bill.  Told us to call him if there was any other problem.  His name was on the service call invoice.  Very friendly and professional.

They were professional and did their job.

Great service.  They really know their stuff!  Used them before; will use again.

Needed several small things done/looked on Angies list then called plumber/came out and gave estimate.  Said he couldn't fix it that day but would call before the end of week.  Never called.  The next Tuesday he called and gave me 10 minutes to get home from work in the morning to let him in.  He fixed 3 things but I needed to order parts for the last.  I received parts and called plumber to come back to finish job.  Never heard from anyone.  Finally called 1 week later and they set up an appt.  In meantime, I received a billing that is past due even tho I never received a bill.  Called office who said I was supposed to pay from proposal.  Looked at proposal and there is nothing that says I was to pay it.  Because of terrible responsiveness and poor accounting practices plus my paying for plumber to drive back and forth to his office I will not use again!

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The experience was good with drain cleaning. I thought the price was a little bit high though. They do an excellent job but they are a little bit expensive.

Staas Plumbing was fantastic! They were one of the only plumbing companies we contacted that got back to us in a timely manner. They were prompt, professional, and did great work!

I had a great experience! I have never had plumbing work done before, so joined Angie's List to get a recommendation. Scheduling was prompt and easy. I had already purchased the new faucets that I wanted to use to replace the old ones, but when the plumber got to my house he talked me out of using the ones I had purchased.  He gave me some good advice about choosing a different faucet and even recommended a couple of places nearby that I should look. I went right away, found some new faucets, and was able to schedule for them to come back that same day and have them replaced. My only complaint was that there seemed to be some sort of smudge on the countertop when he was done. It's almost like it's into the surface of the countertop, but is just a small area is only noticeable when the light is shining on it from a certain direction. I've scrubbed on it, and it got better, but is still there just a little bit. Overall, I was very happy and would definitely call them again if I ever need a plumber again!

It went well, overall, after we met with the owner. See the "services performed" description, above beginning with "We expected a big bill...." Mr. Staas was completely fair with us. We expect to utilize Staas Plumbing Co's services again. We want to do so. Staas comes recommended, and I join those who do so.

 David showed up on time and  did his job quickly and professionally. He was very cordial and well mannered.  He explained thoroughly what needed to be done after he checked the problem.

Plumber removed toilet and used different sized "snakes" to unstop drain line. Finally cleaned out dead and rotting squirrel which had apparently gotten into line through roof vent. Plumber was nice and polite and explained process, suggesting putting wire screen over vent to prevent this happening in the future. He cleaned up after himself and got bathroom back in order. He also petted my kitty and she liked him too!

My water heater was reaching the point it would not supply enough water. We set today for the work and everything was done promptly. The person they sent out was very professional.

Everything went well. They were easy to work with and did an excellent job.

They came out and did the work like they were supposed to. I didn't have any complaints with them.

Fantastic! The plumber from Staas was respectful, courteous, took off his shoes, and even drew drawings for me so that I could understand where the leak was coming from and how it would be fixed. He was able to convince my downstairs neighbor, who does not speak English or Spanish very well, to let him fix what needed to be fixed from her apartment (she's a handful to work with, so this is a major feat). It's on the pricier side, but I would use Staas again in a heartbeat.