Mr Rooter Plumbing of Waco

I am remodeling my live in girlfriends bathroom, I asked her to call out a plumber because mine would not go all the way to Copperas Cove, she called Mr. Rooter, they sent out a kind and knowledgeable young man named Darren on 11 August 2020. He replaced my girlfriends shower valve. The work was done fast and efficient... I thought it was expensive $851.40 for about an hours worth of work (Of which 25 was spent by Darren running to get the necessary part from a supply store) The next day 12 August 20 my local plumber arrived to our other home located in Temple TX. Same exact service, replace shower valve, only difference was this homes plumbing pipes are of galvanized steel, and the other copper. My Plumber, Gary's Plumbing of Temple charged me $185.00 for 2 full hours of work. I called Mr. Rooter and talked to the operations supervisor to complain about the huge Profit difference between my plumber, and my girlfriends work done with Mr. Rooter. I stated the only differences in services rendered were the type of piping added (Pex crimp and cut, vs copper welded and sweat beaded) and the fact one customer was a female who was charged $851.40? And I being a male was charged $185.00? That sent her off in a tirade about how my girlfriend agreed to the price before hand, and her company was an all female owned company, I was a chauvinist, and they have a higher overhead than smaller plumbing outfits and yadda, yadda whatever. Take it from Mr. Rooters operations supervisors own words... "Individual plumbers can charge less because they don't have the overhead and expenses we do"... I know the difference in making a little extra profit vs Legal robbery and extorting my German girlfriends home repairs. I have photos of each valve job for comparison by anyone. We will not be calling them anymore

The technician fix the toilet drain outside the house the sewer drain but cut the drain that cut the surface water in the driveway and surrounding yard and then lied to me and told me it was reconnected they came back out four times only to find out upon excavating again that it was never reconnected and they refused to pay to have it reconnected.

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They came out and gave an estimate, but I thought it was really too high, so we didn't have them come back. It ended up that we didn't have the problem that I thought we did so we were able to get the issue corrected for much less.

It turned out wonderful. They did a real good job. They showed up when they said they would show up. I would recommend them. What stood out about them was that they had these shirts that made them look like 'glass doctors'.

It was fine. We used to live in Austin, we moved since then. I wasn't there when he came out. It was my wife. The toilet was running fine since he came to fix it.

I was very satisfied. They did a good job. It was normal for them. If I was still in Texas, I would use the company.

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They were professional, courteous and they were on time when they said they would be there.

It was fine. I didn’t have any problems. I guess it was a fair fee for the service. They were very prompt. I didn’t have any complaints. I would recommend them.

The customer service manager was the first person spoken to who informed me that any issues arising with consumers are up to the franchisee owner to correct.  Corporate will do NOTHING.  Corporate employs people whose sole purpose is to tell consumers that they will do nothing.  They ignore consumers because corporate already has the consumer's money so they don't care.  Essentially, when their franchisee's business engages in misrepresentation, breech of contract, faulty workmanship, etc...you can kiss your investment and the "piece of mind lifetime warranty" that the local Mr. Rooter "salesman" (not plumber) sold you good-bye.  Also, if the owner of your local Mr. Rooter franchise changes, your lifetime warranty will not be honored by the new owner as explained by Mr. Rooter Corporation on their Facebook page.  There is evidence of these same issues all over the internet and throughout the company's social networking sites.  I have evidence of this explanation as well as evidence of corporate deleting my honest, albeit, negative reviews from their social networking site which was done in order to ensure they are presenting themselves in the best false light possible to consumers by removing the truth...Corporate does NOT behave the way they advertise that they behave....with a Code of Values...Not at all.
The next person that was spoken to was the president of Mr. Rooter Corporation, who is just as bad, if not worse, than the local franchisee.  The local and corporate Mr. Rooter locations do nothing but give you the run around and feed you fictitious statements.  Examples of those fictitious statements are evident through the emails that were exchanged between myself and the president of Mr. Rooter Corporation and my Mother and the president of Mr. Rooter Corporation.  During communication with the president of Mr. Rooter Corporation, she didn't even know the dates of service as she couldn't be bothered to look on the invoice that she claimed to have had a copy of.  She also claimed to have talked to our municipality, but they informed us that no one contacted them.  She told me that she received my Mother's email, but told my Mother that she didn't receive her email.
In short, I have been witness to other less than honorable behaviors exhibited by both the corporate and local Mr. Rooter locations and do not believe that these are entities that should be trusted.  I also believe that doing business with any and all Mr. Rooter locations and any and all Dwyer Group brands could be damaging to your home as well as your financial situation as you most likely will experience the same problem which you expected them to resolve.  
If you stumble across this review as a victim of this business, I recommend contacting the Attorney General and the FTC with the details of your situation...Don't even bother with the BBB because they do about as much as Mr. Rooter Corporation does...Nothing.  If any action is going to happen, it will happen with the Attorney General and the FTC.   
If you stumble across this review as a potential consumer of this business, do your homework.  Research the internet.  Read reviews before making a decision to engage in business transactions with Mr. Rooter or any other Dwyer Group brand in order to save your home from being destroyed and your bank account depleted on repairs you didn't need and that they never completed properly because you still have the same problem they were called to fix.  Consider yourself warned that there is a very high probability that they will leave you out to pasture.
I posted on Mr. Rooter Corporation's Facebook page about how my Mother (61 - who has poor balance, osteoporosis, and two hip surgeries ) could have gotten badly hurt if she would have been the one to sit on the toilet Mr. Rooter of Pittsburgh installed in the basement instead of me (just recently) because, after using the toilet only 10 times or less in 13 months, it wobbles, it does not sit right, it wasn't shimmed and it should've been shimmed because it is sitting on an uneven surface, and its seal is broken and unusable.  Here my Mother and I mistakenly thought that she paid $20,267.05 for at least a toilet because the local franchisee didn't do anything that actually solved the problem she called about or did they complete the work that was supposed to be completed according to the contracts nor did they put her house back together properly.
This, by far, is the worst organization my Mother and I have ever dealt with.  Other businesses, when issues have come up, have made things right, often over and above the bar, and we've continued to remain satisfied customers, but Mr. Rooter Corporation and The Dwyer Group don't want repeat customers....They want to farm as much money as possible off of consumers, not provide a service.  
 

They do the job right the first time.

We called on a Saturday and they came that same day.  The person that came over actually arrived 30 minutes earlier than supposed too which it was good.  He was very polite and professional, and definitely knew what he was doing. When he finished changing the valves from the washer we asked him if he could check the shower because it was leaking and also to check the bathtub because water was getting stuck and he took the time to take a look and gave us advice as far as what we need to do, without charging extra.

They came on time, everybody behaved and was very professional.  Paid in full the same day.  Soon after, there was a leak under the kitchen sink.  A connection was loose and they came and fixed at no cost.  But they did cause a fuss over it.  Aparently they didn't put enough glue on the piping.  Later on, house was being inspected for termits from another company and they said the ground was wet and spungy, possibly meaning that there is a slow leak.  It was enough to make her clothes muddy.  Work on termites could not be completed until piping was fixed.  I contacted the Mr. Rooter company and explained that I had a 4 year warrenty.  So they came out to look at the meter for a leak, they didn't notice a change.  They opened the crawl space and saw that there was no wet spots from the opening of the crawl space.  They didn't actually go down into the crawl space to inspect where the plumbing was.  They said they would, but only if I paid up front.

Mr Rooter did not crawl under the house or fix the leak 2/7/12 or furnish an invoice until demanded 3/12/12. He destroyed numerous tile in the bathroom and soiled the hall carpet with uncovered dirty feet. Lied about the details of the repairs and the difficulty in performing the repairs, but also did not fix the leak at all so that the carpet was ruined and had to be removed 3/14/12 to try to dry the floor under it and clean up mold.The bath floor is 4 years old'. A second Contractor had to fix the leak. My wife informed me that Ronnie Woods and his wife Chris Brock showed her that there was a bad commode leak at 1901 Old Dallas Rd. Recovering from pneumonia and with my hands in braces I could not go and look, but it sounded serious and I had just re-tiled and carpeted the house 3 or 4 years ago. I had used Mr. Rooter before when they used booties to enter, assessed and set a cost beforehand, which I used a credit card to pay over the phone. I called Mr. Rooter again and when the tech called back in his truck, he said he said he had pulled the commode and it would cost $850.00 because the 3 inch. PVC wasn't tall enough and that was causing the leak. He would have to crawl under the house and cut the 3 inch. PVC under the house and add a short piece tall enough to suffice and then place a flange on it add a seal and reset the commode. Ronnie Woods ,the tenant told me that after showing the technician where to crawl under the house (north side) the tech told him that the he wasn't going to need to crawl under the house. Ronnie was with him all the tine he was outside except for the hour he watched him rest in the truck. I have a written statement by Ronnie. Cursing continuously he threaten to charge me $1200 while talking to Ronnie, calling him into the bathroom constantly to watch. He wanted an audience. The tech got a saws-all and proceeded to cut from the bathroom until he broke something off the 3 inch PVC which he glued back together then covered with the flange ($7.00) While he went at it with the saws-all he destroyed every tile around the commode as well as up to ft. in front of it's origional spot and knocked the commode over at least two times spilling more water and used all of my tenants towels to try to soak up the mess. He left more water standing than when he got there. ( An expert would have placed the commode IN THE BATHTUB when he pulled it, to keep from knocking it over and breaking it or spilling it) HE STILL CHARGED ME $250.00 FOR CRAWLING UNDER THE HOUSE AS A SEPARATE FEE. False. $225.00 to cut and extend the 3 inch. PVC WHILE UNDER THE HOUSE. False. Two foot PVC 3 inch. ($4.95) a PVC coupling ($1.23), if he had done the repairs he described. 10 Min.in the bathroom. I took pictures also of the North side of the house grounds, where he was shown to take the loose boards off and crawl under the house but he did not,as he told Ronnie and there is no disturbance of the ground under the house or along the north side front to back about 6 inches. per photo. All it shows are footprints. There are no PVC scraps, he left everything left over from the job on the porch or in the bathroom, where he actually worked, as proof of work, I took pictures of whatever he left. $214.43 He charged to put on a flange ($7.00) and for the undersized seal ($3.00) and resetting the commode so it would continue to leak. Less than an hours work. $332.65 He charged to replace 2 20 inch. water supply lines ($10.56) and a lavatory faucet ($18.45$24.86) about 30-45 minutes work for an expert. Again less than an hour. Whether any part of the sink was leaking I don't know, it was never mentioned by the tech when he called in nor by me. That's $475.00 of fraudulent charges for being under the house right off the bat. The Receptionist/dispatcher was not at all upset that the tech dozed for an hour in the truck because she said, we don't charge by the hour but by the job.(set price, "You know the cost before we start", the yellowpage add says). That may seem to suffice on the surface to discharge my complaint but every bid includes a rule of thumb hourly estimated cost of labor(a per hour charge mandated by the company to multiply how many estimated hours it will take to fix the problem, so to say he doesn't charge by the hour is a misdirection of the facts by MR. ROOTER of how a price for a job is constructed. Even if the company were to say have a set price to replace a commode seal and reset it, that would be based on the estimated time multiplied by a mandated per hour rate furnished by Mr. Rooter, the techs would be told to use it when figuring labor for other work. I never would have caught it if he had fixed it, and had to scream for the invoice. Christie Brock, Ronnie's wife e-mailed the CEO of the Mr. Plumbing franchise and was told they would make it right but nothing happened. Various supervisors of the corp. contacted George Harmon MBA the owner partner of this Mr. Plumbing, but nothing happened. They day after I got the invoice Mr. Harmon MBA called me but all he could do was defend his model employee expert while I poked holes in his story. I suggested he get the facts and call me back, nothing happened. He was supposed to talk to Ronnie and Christy but nothing happened, Both Ronnie Woods and myself have both replaced and reset commodes before we were disabled and Richard Dool, the contractor who finally fixed the leak were amazed by the charges for the actual work completed. He used a $4.00 wax seal of the right size to fix it $250.00 per hour for one man is the estimated rate I calculated based on the $1020.11 minus actual cost of parts found replaced and left at the scene times the 4 hour Ronnie said he stayed. . He could have used a sponge to dry the floor like Richard Dool did, an expert would have one. I have lots of photos and statement and e-mails to back up my statements. Ronnie Woods' wife, Chris Brock e-mailed the CEO of the Mr. Plumber franchise, Mary Thompson and complained but got no response from Mr. Harmon.
Rex Blanchard

His response time was very good; he came out to help me on a Sunday. I will use him again in the future.

The workers were very good and very professional. They did a great job cleaning up after themselves.  I came home from work that night and went down there; I didn't have to worry about a thing as far as having a mess to clean up. I didn't have to clean up anything else. Everything is holding up well and they also gave a warranty on their work.

My sisters water pump would run for about 4 minutes then shut off on thermal overload (pump got to hot).I went under the house to check the pump and noticed a strong smell of burnt oil.I went over by her pump and there was water spraying all around her pump from a pin hole leak right above the pump.We called Mr.Rooter to come and replace her pump.They were prompt and courteous,there in about an hour.Thats about all the good I can say.I informed the plumber that I felt her pump was faulty and needed to be replaced along with her check valve and expansion tank.He disagreed and said just the pressure switch on the pump needed to be replaced along with the expansion tank,and of course the pin hole leak.He also disagreed about the check valve saying he would just scrape the layer of rust off the check valve and spray it with wd40.Well a long story short,He broke the check valve scraping off the rust and had to install and new valve too.With a $300 increase in the bill for a total of $1300 dollars for a pressure switch,expansion tank check valve and that pin hole leak.To me that sounded like a lot of money, but my sister with a three year old and a new born baby needed water so she agreed to pay the money so she could get her water back on.KEEP READING IT GETS BETTER!!!.Soooo after about four or five hours later he claims he is all done and all was good.My sister gives me a call to tell me he is all done and I asked her if he checked her water by running it for four or five minutes,she said no.I advised her to try a load of wash and guess what?Her pump shut off again.WOW this from a company with a slogan and I quote ''fixed right the first time''.Well, he came out the next day and replaced her pump for an additional $750 That price included a discount for the pressure switch she didn't need.If you want prompt courteous plumbers that wear booties call Mr.Rooter,but if you want the job done right the first time at a fair price,I would NOT recommend Mr Rooter.