TLR Homes

They made good on it. They fixed the wall into an acceptable 1/2 wall with pillars. We decided not to move the dishwasher because it was possibly going to create a problem in the end. It would require cutting of cabinetry and the end result wasn't going to be professional. I passed on making changes to that. After that was settled they delivered it to my property. The delivery guys say that others will arrive to set it in place, jack it, block it, tie it down and secure it. After I got my electric set in then they would come back and activate the air conditioner and place the skirting. They left the tongue in place until the last step (the piece they tow it with). After setting and blocking they did not remove the tongue. I called them and questioned why it was still there. They did send someone eventually and could not get the bolts off so they just hack-sawed it off. No one called me about it first but just did it then slid the rest of it up under the trailer. When I saw that it had been sawed off rather than properly unbolted I called to see if they were aware of it. They wanted to know why I was bothered by that. I'd been previously advised that the tongue was there for future moving. When, in the future I want to move it I'm now going to have to pay to have it welded back on or repaired. The company has argued with me about the tongue and not advising me about my options. I called the movers that placed it and questioned them about the tongue and they did verified that re-welding is not uncommon and the price to weld w/probably be about $100. After that was all said and done I asked them about the skirting. They said the air conditioner people were suppose to bring it. I told them it was not there. After more dickering they finally followed up and then let me know it was on backorder. I wasn't onsite during some of this work but my dad was there. They said he'd been advised but he had not. I have mostly been bothered by the that the lack of communication between the company and me. It has fallen through the cracks. I paid cash for this home and feel I've been dropped as a valued customer. They've even questioned me since then about producing all of these promises and statements in writing. Now they're making statements like "that's the way it goes!" and "Do you have it in writing? If you don't have it in writing, then you don't have it, do you?" when problems are mentioned. They are not the family business that they originally presented them to be. I mentioned legal action after all of these problems. Our communication has completely broken down at this point and I have no resolution. I'm going to wait my 30 days out, present my punch list to the maufacturer of the mobile home and see what comes of that manufacturer's promise.