Jones Family Monuments

After our father's death in 2011, we ordered the engraving of his date of death on the headstone. Our mother passed away in 1979 and the stone had been bought at that time. Daddy's date of birth was engraved also at that time. My sister & I went to Jones Family Monuments to place the order for daddy's date of death to be engraved. After asking exactly how this would be done, we were told that a rubbing would be made of the headstone to match the font & size of the lettering. Then a portable sandblaster would be used in the cemetery to engrave the stone. The man who took our order said the process would take 60 to 90 days. At 60 days, I stopped by to see how close they were to getting the job done. The same man who took our was very apologetic; said his engraver was running behind & that it would probably take the full 90 days. At 90 days & still no engraving, I once again stopped by to see how much longer this might take. The engraver happened to be there at the shop and the gentleman who took our order asked him when he would get to our order. He responded, "This week, if it doesn't rain." (I can't remember if it rained that following week or not, BUT...) that week came & went, as did the next 3 weeks & finally, sometime between May 29 & 31, 2012, he got it done. The results were anything but pleasing to me. The information was correct, as is the font. However, the spacing of the letters & numbers appears to be too close together, making them look smaller than the other lettering on the stone. To see such inattention to detail as letter spacing forever etched in granite is very heartbreaking. I am sorry we hired this company for this engraving job and feel we let our father down by doing so. I could not find a way to attach a picture of the headstone, but, the picture is attached to my sister's review of this company.

We ordered the engraving of the date of death for my father on an existing headstone. (Our mother passed away 35 years ago and the stone was ordered at that time. Our father's date of birth was already on his side of the monument.) My brother and I went in person to place the order. I asked the gentleman exactly how they did this, as I assumed the stone would not be removed and taken somewhere to be engraved. He told us that a rubbing would be made of the headstone to insure the correct font and size would be used. Then the engraver would take a portable sandblaster to the cemetery and engrave the stone there. We were told this process would take around 60-90 days. After 60 days, we called to check and see how things were coming. The gentleman we spoke to was very apologetic and told my brother that the engraver was running pretty far behind, and that it would probably take the full 90 days. After 90 days had gone by, the headstone had still not been engraved. My brother stopped into the place of business to see when we could expect the work to be done. Coincidentally, the engraver was at the business when he stopped by, so the gentleman who had originally waited on us asked him when he was going to get it done. The engraver said that week, providing it didn't rain. That week went by, then almost 3 more, until finally, between May 29-31, 2012, the engraving got done. I stopped by the cemetery on May 31st to see if it had been done, and although it had been, I was disappointed. The information is correct, as is the actual font. However, the size appears to be about 2/3 the size of the rest of the lettering. Upon closer inspection, I realized that the size of the font may actually be correct, but the letters and numbers are squeezed together, making them appear smaller than the rest of the lettering on the headstone. (See picture.) This type of service is very personal to the customer, and to see such poor quality etched forever in granite is heartbreaking. I almost feel like we let him down by using this company.