CRT Flooring Concepts - Victoria

It's my understanding that pretty much all companies in this industry provide poor customer service. But these guys have to be the worst. Sales person provided absolutely NO communication concerning the install. They didn't even call or email the yearly sale dates. We had to call and confirm: 1) the ordering of material, 2) an installer coming by to verify square footage and transition measurements, and 3) the scheduling of the actual install. Then to top it all off, they didn't order the transition material at all - even though the installers were here for most of two weeks. Seems everything must be prepaid (a poor policy, especially for a company this size), so as of this moment, everything comes to a screeching halt. The first and only email from the sales person came 7 work days into the project requesting payment for the transition material. Poor planning, poor execution, and poor company policies.There is a bright side however - the installers (at least 2 of the 3) were first class.

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Very well - remodeling can be very stressful but the group at CRT works with you patiently, professionally and tastefully.? They were very helpful with every step of the process and I highly recommend them to others.? Our overall experience with them was positive.? For other people remodeling, I DO recommend going to CRT showroom to look at what they offer and ask for help with design choices if needed.? DO take samples home to look at in your own lighting.? DO prepare for a dusty mess when your old floor is removed - the floor guys will try to keep the dust down as much as possible but it is impossible so do keep that in mind.

We needed to replace our kitchen flooring. ?We had trouble deciding what color/style would work best for our space. ?We were helped every step of the way. ?From the selection process to the ordering process, as well as the installation process, even though we opted to install it ourselves. ?The employees/manager (Dawn & Erin) were VERY knowledgeable and friendly and quickly responded to any questions we had. ?We ended up with a beautiful kitchen floor! ?We knew we would do business with CRT Flooring Concepts in Victoria, TX again.

CRT assisted in the decisions about flooring in our new home construction. The design representative went above expectations by drawing out our design plans for the tile in all areas of our home and explaining the many different carpet options as well. Erin was extremely knowledgeable about the products the company sells and about installation of the products. Erin was courteous and always answered all of my questions quickly. Erin was not up-selling me on products and truly listened to my design needs and my budget requirements. CRT has all levels of pricing and was below costs of what we found at local big box and home improvement stores.

There was a problem with the way the flooring was installed the first time but Dawn at CRT Flooring made sure the problem got fixed even coming out herself to make sure the job got done right. ? Very pleased with the end results!!

We LOVE our shower/tub tile and design!

During the construction of our new home, we became frustrated with our builder's selected tile store and Sales & Marketing Manager.  We just didn't have a good rapport and we weren't able to achieve a design for our Master Bathroom that we were 100% happy with.  After designing the kitchen and two other bathrooms, we decided to go back to our trusted source - CRT Flooring Concepts in Victoria, for the Master Bathroom.  Oh how I wish we had just gone to them from the very beginning!

Dawn immediately went to work showing us the tiles and borders within our price range and made suggestions based on our tastes.  She was friendly, efficient, and very professional.  She sent several samples home with us to look at.  She helped us reach our decision and quickly got to work placing the order in a very timely manner.  If there was anything we needed, all we had to do was ask.

The end result - a shower tile/border and tub surround that was designed beautifully!!!  We couldn't have been more pleased.  In fact, amidst all of the chaos that goes along with building a new home, I still took the time to send a personal email thanking Dawn for her help.

Here is my original email, including her response.

8/27/2013
"Hey Dawn,

Things are moving at such a fast pace at our house right now that I haven't even had a moment to breathe, but I wanted to take a minute to let you know how happy we are with our master bathroom tile selection.  Of course, **** and his crew did an excellent job of laying the tile, and we also love the Baja Cream pebble floor/border, but the Venecia Royale Ivory was a perfect match.  I am also so glad you talked me into using the 16-inch size where we could.  We absolutely love it!  The whole thing.  Thank you so much for the time you spent helping me select the tile, the color, and the design.  I will gladly recommend you to others when I can. 

Thanks again~
Jennifer"

"NO PROBLEM JENNIFER, I LOVE WHAT I DO. PLEASE SEND PICS IF YOU CAN.  ENJOY YOUR NEW HOME!"

We have been extremely pleased with the service at CRT Flooring Concepts.  We will continue to recommend them to others whenever we can.

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