Arnold's Plumbing
About us
Family Owned & Operated. Fully Licensed And Insured, Including Workmans Comp. Fast, Friendly, Profesional Service.
Business highlights
Services we offer
& Offer Electronic Leak Detection. All Residential Repairs, Etc. Most Commercial/Industrial Repair. We Have The Knowledge To Complete The Smallest Repair, Including Faucets, Replace Water/Sewer/Gas Lines, To The Largest Job., Toilets, Unstop Drains, Water & Drain Reroutes Under Concrete Foundations. We Perform Static/Hydrostatic Testing & Have Sewer Cameras, Water Heaters
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
67% | ||
8% | ||
0% | ||
21% | ||
4% |
My regular plumber was swamped, called Arnolds as an alternate provider - that was a mistake. The guys attempting to clear the sewer blockage were friendly enough, but didn't really know what they were doing - other than running a simple drain snake. They got the line open - but not completely clear (they later admitted). Paid $99 at time of service.
Drain was clogged again a few days later. When we encountered strangeness, and suspected a collapsed line, tree root, etc. - they immediately started talking about expensive options: cameras, digging up up the entire yard, and more.
They left after clearing the line a second time, stating that there was 'no charge' for the visit - it was a 'follow up'.
Several days later, we received invoices in the mail for not only the second visit, but for work that was never performed. I called the office and left messages, and even wrote a letter explaining the situation. No response, except for additional invoices marked 'Past Due'.
I rented a commercial drain snake and cleared the line myself. Completely clear. Runs fine now. Not that difficult.
After the late notices continued for several months, I finally visited the office personally and explained the situation in detail - offering dates, times and notes in my personal planner. The bookkeeper was unswayed by proof and personal testimony - insisting that the illegible scrawls from her employees were somehow more reliable - and basically told me I was lying. The company demanded that I pay for a camera inspection and additional work that was NOT PERFORMED.
We 'agreed to disagree' - and parted ways. I refused to pay several hundred dollars in imaginary charges.
In the time since, I have visited with others in Victoria that had bad experiences with this company. They overcharge for services, and often do work not authorized - insisting on payment later.
Run away.
I had a similar experience with them and they fit me in so I would not have to wait until the next day. I would highly recommend them to anyone.
The office receptionist was very nice and helpful and both the plumber and his assistant were very friendly and responsive.
Licensing
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